pre 8 meseci
Ako želite da diskutujete bilo šta vezano za Slot Heist Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
Još uvek nisam dobio bonus dobrodošlice i neće mi dozvoliti da radim svoje okrete, tako da ne znam šta da radim, čak sam razgovarao sa korisničkom službom i još uvek mi ne dozvoljava da iskoristim bilo šta, tako da što je moguće, vi se spremate 25 na moju igru molim jer neće. Bio sam ovde satima i dalje ništa
I still have not received my welcome bonus and it will not let me do my spins so I don't know what to do I even talked to customer service and it still won't let me redeem anything so as we possible you guys getting ready 25 on my game please because it will not I have been on here for hours still nothing
Hej tamo!
To zvuči prilično neprijatno. Nije dobar početak sa ovim kazinom.
Da li znate razlog zašto niste dobili bonus, da li vam je korisnička podrška objasnila zašto je tako? Znam da obično novi igrači dobijaju bonuse dobrodošlice u većini kazina. Ali, moram reći da "Mi nismo kazino" . Mi smo veb lokacija na kojoj možete pronaći informacije o onlajn kazinu, tako da pregledamo onlajn kazina, ali ne i kazino. Međutim, čak i kada vam ne možemo pomoći sa oduzimanjem bonusa, bićemo tu za druge detalje, sigurno!
Hey there!
That sounds quite unpleasant. Not a good start with this casino.
Do you know the reason why you didn't get the bonus, did the customer support explained why is it like this? I know that usually the new players gets welcome bonuses in most of casinos. But, I must say that "We are not a Casino". We are a website where you can find information about Online Casinos, so we review the online casinos, but not a casino. However, even that we can't help you with the bonus clamming, we will be here for other details, for sure!
Upravo sam osvojio 50,00 na pljački slotova i želim da se povučem. Daju mi da jurim okolo. Pročitao sam mnoge druge teme u istoj aplikaciji za onlajn kazino. Poslao sam tada putem e-pošte svoj KIC i još uvek čekam na povlačenje. Ako neko može da me uputi u pravcu da dobijem ono što sam osvojio, bilo bi mu zahvalno.
I just won 50.00 on slot heist and I wanna withdraw. They are giving me the run around. I have read many other threads on the same online casino app. I sent then via email my KYC and still waiting on my withdraw. If someone can please guide me in the direction to get what I won would be appreciated thank you.
Zaista je važno da prođete KIC, tek nakon toga ćete moći da podignete svoj novac. Kada ste tačno počeli sa procesom verifikacije, ako smem da pitam?
It is really important to pass the KYC, only after that you will be able to withdraw your money. When exactly did you start with the verification process, if I may ask?
Uspeo sam da pokrenem svoj bonus dobrodošlice i dobitak od besplatnih okretaja do približno 350 USD i otišao sam da povučem. Već sam ispunio uslove za igru i KIC je verifikovan. povlačenje je odbijeno jer je premašilo maksimalan iznos od 100 USD. pa sam promenio iznos na maksimalnih 100 dolara misleći da je sve dobro. Moj Litecoin nalog je verifikovan i moj KIC je verifikovan i ja sam povlačio dozvoljeni iznos. Zatim su se vratili i rekli da imam više naloga sa iste IP adrese. iako je tačno da je bilo više naloga koji su prikazivali istu IP adresu, samo jedan JE moj. drugi je bio moje žene. Mislio sam da nije moguće imati isti IP na više uređaja, ali su rekli da su nalozi na istom IP-u. Nikada nisam bio plaćen i zapravo sam morao da pošaljem e-poštu sa molbom da se drugi nalog zatvori i blokira ako želim da nastavim da igram tamo i da mogu da povučem sve buduće dobitke. ovo pominjem jer, iako je moja žena poslala imejl sa zahtevom da se njen nalog ukine, sa uređaja sa kojeg je igrala. Nisu zatvorili nalog i bilo joj je dozvoljeno da nastavi da igra dok im nisam poslao e-mail sa svog naloga sa zahtevom da se zatvori njen nalog. Kada sam zatražio zatvaranje, oni su to uradili skoro trenutno i čak su je blokirali da se registruje pod drugim imenom sa tog uređaja. Još uvek mogu da igram na slotheistu. ne, ali i dalje mogu da se prijavim i igram, ne znam da li mogu da se povučem, ali sve ostalo mogu da uradim. i dalje ne mislim da je moguće da 2 uređaja imaju istu IP adresu, ali to je ono što oni tvrde i zato nikada nisam dobio svoj dobitak prema njima.
I managed to run my welcome bonus free spins winnings up to approx $350US and went to make a withdrawal. I had already met my play through requirement and KYC was verified. the withdrawal was denied because it exceeded the max withdrawal amount of $100. so i changed the amount to the max of $100 figuring everything was good. My litecoin account was verified and my KYC was verified and i was withdrawing an allowed amount. They then came back and said i had multiple accounts from the same IP address. while it's true that there WERE multiple accounts showing the same IP address, only one IS mine. the other was my wife's. I thought it was not possible to have the same IP on more than one device, but they said the accounts were on same IP. I was never paid and I actually had to send an email asking to have the other account closed and blocked if i wished to continue playing there and be able to withdraw any future winnings. i mention this because, even though my wife sent an email requesting her account be terminated, from the device she was playing from. They did not close the account and she was allowed to continue playing until I sent them an email from my account requesting closure of her account. Once i requested the closure, they did so almost instantly and even blocked her from registering under another name from that device. I can still play on slotheist. i don't, but i can still log in and play, i dont know if i can withdraw, but everything else, i can do. i still dont think its possible for 2 devices to have the same IP but that is what they claim and that is why i never received my winnings according to them.
Ovo je prilično čest problem kada ljudi iz istog domaćinstva igraju u istom kazinu. Deljenje iste IP adrese, međutim, ne bi trebalo da bude jedini razlog za poništavanje dobitaka, rekao bih.
Štaviše, ovo što ste opisali mi više zvuči kao problem zajedničkog domaćinstva nego problem sa više naloga, nažalost, obe teme su bliske jedna drugoj.
Kršenje pravila višestrukih naloga znači da je određeni igrač kreirao više od jednog dozvoljenog naloga. Prvi pokazatelj da igrač poseduje više naloga je IP utakmica.
Zašto bi ovo trebalo da bude problem?
Jer u vremenima kada je lov na bonuse bio unosna stvar , takvi lovci su pravili više naloga da bi dobili pristup bonusima dobrodošlice bez depozita, koji su obično dostupni samo nakon nove registracije. Takav pristup je razvijen da bi se dobilo više od jednog sočnog bonusa iste vrste.
Kazina su razvila pravilo više naloga da bi se borila protiv ovih praksi.
Mi u Casino Guru-u uvek kažemo da je najvažnija stvar da se jasno definiše da li je igrač optužen da je prekršio pravilo više naloga zaista stekao nepravednu prednost u odnosu na kazino otvaranjem više naloga.
„Prihvatamo da je odgovornost igrača da se postaraju da ne otvaraju više naloga u istom kazinu. Ne zato što mislimo da je to pravi način da se to uradi, već zato što je to industrijski standard i ne možemo da kaznimo sve kazina koji ne primenjuju pravilo „jedan nalog po igraču" na način na koji mi smatramo da je najbolje. "
Znam da je vaša situacija malo drugačija jer drugi nalog pripada vašoj ženi, ali logika iza ovog „progona" mi se čini ista.
Na osnovu onoga što sam ranije naveo, delimično razumem zabrinutost kazina. S druge strane, mislim da je to normalna situacija kada dve osobe žive u istom domaćinstvu, osim ako se ne dokaže da ste oboje „radili zajedno" da održite nepravednu prednost zloupotrebom sistema bonusa ili bilo kojom drugom radnjom koja se smatra zloupotrebom. takođe favorizuju isti kazino.
Pokušavam da kažem da sam ubeđen da je ova situacija sasvim normalna, i ako je jedini razlog za poništavanje vašeg dobitka to što je vaša žena igrala u istom kazinu, pa se oba naloga poklapaju u IP-u, po mom mišljenju, to nije dovoljno da poništite svoj dobitak.
Da li je neko iz kazina ikada spomenuo bilo kakvu drugu zabrinutost osim IP-a, molim?
Na ovaj ili onaj način, pregledajte ovaj članak pod nazivom "Kodeks poštenog kockanja kazino Gurua", tačku "11. Verifikacija igrača i dupli računi" 👈 molim
Rekao bih da je to veoma povezano sa vašom situacijom; stoga, mislim da bi možda vredelo pogledati.
Iz moje perspektive, pošto ste ranije podneli žalbu, kladim se da vam je ova opcija prilično poznata. Možda ne bi škodilo da se sada napravi još jedan, jer na osnovu Kodeksa fer kockanja, detaljnije objašnjenje sa strane kazina ne može škoditi.
Šta misliš?
This is quite a common issue when people from the same household play at the same casino. Sharing the same IP address should not, however, be the only reason for voiding winnings, I'd say.
Furthermore, what you described sounds more like a shared household issue than a multiple account problem to me, sadly, both topics are close to each other.
Breaching the multiple-account rule means that a certain player has created more than just one allowed account. The first indicator that the player possesses more than one account is the IP match.
Now, why is this supposed to be a problem?
Because in times when bonus hunting was a lucrative thing to do, such hunters used to create more accounts to get access to welcome no deposit bonuses, which are normally only available upon new registration. Such an approach was developed to get more than one juicy bonus of the same kind.
Casinos developed the multiple account rule to fight these practices.
We at Casino Guru always say that the most important thing to do, is to clearly define whether a player accused of breaching the multiple account rule actually gained an unfair advantage over the casino by creating more than one account.
"We accept that it is the responsibility of players to make sure that they don't create multiple accounts at the same casino. Not because we think it's the right way to do it, but because it's the industry standard, and we cannot penalize all casinos that don't enforce the 'one account per player' rule the way we consider best. However, we believe and hope that checking for duplicate accounts during account creation will become the industry standard in the future, and players will be better protected."
I know your situation is a bit different because the other account belongs to your wife, but the logic behind this "persecution" seems the same to me.
Based what I stated earlier, I partially understand casino's concerns. On the other hand, I think that unless it is proven that you both "worked together" to maintain an unfair advantage by abusing the bonus system or any other action considered an abuse, it's just a normal situation where two people living in the same household also favour the same casino.
I'm trying to say that I'm convinced this situation is quite normal, and if the only reason for voiding your winnings is because your wife played in the same casino, so both accounts provided matched in IP, in my opinion, it's not enough to void your winnings.
Did anyone from the casino ever mention any other concern aside from the IP, please?
One way or another, browse this article called "Casino Guru's Fair Gambling Codex", point "11. Player verification and duplicate accounts" 👈 please
I'd say it's highly related to your situation; hence, I think it might be worth a look.
From my perspective, since you submitted a complaint in the past, I bet you are quite familiar with this option. Maybe it would not hurt to create another one now, because based on the Fair Gambling Codex, a more thorough explanation from the casino's side can't hurt.
What do you think?
Definitivno ću pogledati Kodeks poštenog kockanja za buduću referencu i bolje znanje. Cenim da je jedino što je ikada pomenuto bila duplirana IP adresa. Došlo je do tačke u kojoj sam im samo rekao da otkažu dobitke pošto sam bio umoran od pokušaja da prikupim, mislio sam da će to biti kao problem koji sam imao sa drugim kazinom, protiv kojeg sam uložio žalbu, pa sam samo odustao. ali za buduća izdanja, svakako ću potražiti pomoć od casino.gutu jer ne verujem da imam razloga da podnesem žalbu sada pošto sam povlačenje poništeno i odigrao sam kroz dobitke koje sam imao jer nisam mislio Ikad bih mogao da ih povratim.
I will definitely look at the Fair Gambling Codex for future reference and better knowledge. I appreciate that the only thing ever mentioned was the duplicate IP address. It got to the point where I just told them to cancel the winnings as I was tired of trying to collect, I figured it would be like the the issue I had with a different casino, which I did lodge a complaint against, so I just gave up. but for future issues, I will definitely look to casino.gutu for assistance as I don't believe I have any reason to file the complaint now as I have had the withdrawal canceled and played through the winnings I had because I didn't think I would ever be able to retrieve them.
To je veoma mudra odluka sa vaše strane, a mi ćemo biti tu ako vam ikada zatreba naša pomoć. Hvala za deljenje.
It is a very wise decision from your side, and we will be here if you ever need our help. Thank you for sharing.
Idem uživo odmah. Čekao sam 9 sati na povlačenje koje je trebalo da bude trenutno uz pljačku slotova. Trenutno sam u ćaskanju uživo sa njima i postavljaću njihov ćaskanje sve dok to bude potrebno.
I am going live right now. I have been waiting 9 hours for a withdrawal that was supposed to be instant with slot heist. I am on live chat with them now and will be posting their chat as long as it takes to get it.
Opet je prošlo 9 sati i Hana ili ko god da me laže celo jutro govoreći samo budi strpljiv da imamo mnogo povlačenja
Počeću da objavljujem šta govore sledeći u realnom vremenu kako se pljačka slotova ponaša prema svojim klijentima.
Again it's been 9 hours and Hannah or whoever it has been lying to me all morning saying just be patient we ha a lot of withdrawals
I will start posting what they are saying next watch in real time how slot heist treats their customers.
Imate li možda neka ažuriranja u vezi sa povlačenjem?
Do you have any updates regarding your withdrawal, perhaps?
Još uvek sedim ovde i čekam isplatu, nisam koristio nikakav bonus. Uradio sam registraciju. Dvaput su ga otkazali i rečeno mi je da će ovaj put nakon što ponovo pošaljem biti odobreno za sat vremena….to je bilo pre otprilike 8 sati…Stvarno ne razumem.
I’m still sitting here waiting for my payout, did not use any bonus. Did my registration. They’ve cancelled it twice and I was told this time after I resubmit it would be approved in an hour ….that was about 8 hours ago …I really don’t understand.
Sada mi govore da mogu da obrađuju samo povlačenje od 100$ dnevno…..vth – ponovo su otkazali moje povlačenje, a ja moram ponovo da podnesem, za samo 100 USD, u narednih nekoliko dana….ovo je više nego smešno
Now they are telling me that they can only process a withdrawal of $100/day…..wth - they cancelled my withdrawal again, and I have to resubmit again, for only $100, for the next several days ….this is beyond ridiculous
Zdravo. Pokušajte da opišete problem od početka, kako bismo bolje razumeli šta se tačno dogodilo i pokušali da vam pomognemo. Sačekaćemo ovde vaš odgovor.
Hello. Please try to describe the issue from the beginning, so we can better understand what exactly happened and try to help you out. We'll wait here for your response.
Registrovao sam se na Slotheist-u, koristio besplatne okretaje, nisam osvojio ništa… vratio sam se kasnije i odlučio da uplatim LTC. Nisam koristio bonus. Osvojio sam i podneo povlačenje za 400 dolara. Ostalo je na čekanju. Zato sam kontaktirao korisničku podršku jer se oglašavaju kao kazino za trenutnu isplatu. Poništili su ga, rekli da moram da pošaljem svoju vozačku dozvolu e-poštom i ponovo pošaljem 24 sata kasnije. Uradio sam to i onda su mi rekli 7-8 sati. Onda sam krenuo okolo i ponovo je otkazan, rekli su da je 50 dolara maksimalna isplata besplatnih okretaja...ali sam deponovao. Zato mi kaže da ponovo podnesem i to će biti rešeno i prihvaćeno u roku od sat vremena od ponovnog slanja, igrao sam minut, jer zašto da ne, pretvorio sam isplatu od 400 dolara u 700 dolara. Proverio sam sa Henrijem da se uverim da je sve u redu, on je rekao da, ponovo sam poslao i proverio posle 1 sat, ništa, dobio sam pregled i rekao uskoro i u obradi je, ovo je trajalo još 12 sati, što sam ja je stalno proveravao i bio je uveren da je u završnoj fazi obrade... čekao, ništa. Otišao sam na ćaskanje i Džejms mi je rekao da je otkazan i da ću morati ponovo da pošaljem i da je maksimalni iznos gotovine 100 dolara po danu - tako da je trebalo ponovo da pošaljem, za 100 dolara, i da ću morati da radite to svaka 24 sata (dakle 7 dana) ….. Nikada nisam imao nešto ovako. To je tako frustrirajuće i osećam se kao da se stvarno petljaju ili ne rade kako treba. Dobio sam 100 dolara, i sada moram da čekam… nije bilo nikakvih skrivenih informacija ili komunikacije o bilo kojoj od ovih prepreka i smetnji. Samo želim da ga unovčim - mislim da žele da ljudi nestrpljivo čekaju i igraju na ništa. Ovo je smešno i zaista bih cenio pomoć i da ne budem ovog stresa i frustracije i nepouzdanosti narednih 6 dana.
i registered on slotheist, used free spins, won nothing…came back later and decided to deposit LTC. Did not use a bonus. I won and submitted a withdrawal for $400. It sat pending. So I contacted customer service because they advertise as an instant payout casino. They cancelled it, said I needed to email my drivers license and resubmit 24 hours later. I did that and then they told me 7-8 hours. Then I got the run around and it was cancelled again, they said that $50 was the max cashout for the free spins…but I had deposited. So he tells me to resubmit and it will be taken care of and accepted within an hour of resubmitting, I played for a minute because why not, turned the $400 payout into $700. I checked with Henry to make sure everything was good to go, he said yes, I resubmitted and checked back after 1 hour , nothing, got the run around and told soon and it’s in processing, this went on for another 12 hours, which I had continuously checked back and was assured it was in the final processing phase…waited, nothing. Went to chat and it was James, who tells me that it’s cancelled, and that I would need to re submit and that the max cash out is $100 per day - so o was to resubmit, for $100, and that I’d have to do that every 24hours ( so 7 days) ….. I’ve never ever had anything like this. It’s so frustrating and I feel like they are really messing around or improperly operating. I got $100, and now I have to wait…there was no sosclosure or communication about any of these obstacles and annoyances. I just want to cash it out - I think they want people to get anxious waiting and play it to nothing. This is ridiculous and I would really appreciate some help and to not have this stress and frustration and unreliability for the next 6 days.
Ali navodno je ograničenje 4k dnevno, 100 po danu je izuzetno malo, čak i ako obrađuju svako povlačenje na dan podnošenja, trebaće vam 7 dana da podignete ceo iznos. Ovo je vrsta stvari koja me je naterala da prestanem da pokušavam kazina i sada igram samo u dva koja dobro poznajem.
But allegedly the limit is 4k per day, 100 per day is extremely low, even if they process every withdrawal the day they are submitted it will take you 7 days to withdraw the entire amount. This is the kind of stuff that made me stop trying casinos and now I only play in two I know well.
To je smešno nizak iznos… za maksimalnu isplatu… više sam iznerviran i frustriran!
It’s a ridiculously low amount…to have as a max cashout ….im beyond annoyed and frustrated!
Razumljivo, ograničenje povlačenja je smešno, nažalost ne postoji opcija osim saradnje, nadamo se da ćete dobiti ceo iznos (na kraju), samo podnesite svako povlačenje kada se završi prethodno dok se ne isplati ceo iznos
It's understandable, the withdrawal limit is ridiculous, sadly there is no option but to cooperate, hopefully you will get paid the entire amount (eventually), just submit each withdrawal once the previous one is completed until the entire amount is paid
Želeo bih da kažem da je 100 dolara kao standardni dnevni limit izuzetno nizak iznos, a koliko nas je kazino obavestio prilikom kreiranja svoje recenzije 👈 ovaj iznos je bio nešto veći.
Da li ste jasno obavešteni o razlogu zašto vam je dozvoljeno samo 100? Da li je to možda zasnovano na nekom VIP nivou, koji obično odražava ukupan deponovani iznos?
Pitam se samo kako su došli do tako strašne granice i da li treba da uzmemo u obzir ove nove informacije.
U svakom slučaju, nadam se da će povlačenja uskoro biti završena!
I'd like to say that $100 as a standard daily limit is an extremely low amount, and as far as we were informed by the casino when creating its review 👈 this amount was a bit higher.
Have you been clearly informed of the reason why you are only permitted 100? Is it perhaps based on some VIP level, usually reflecting the total deposited amount?
Just wondering how they came up with such a horrible limit and if we should take this new information into account.
Anyway, I hope the withdrawals will be finished soon!
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.