pre 3 godina
Ako želite da diskutujete bilo šta vezano za Slotastic Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
Pokušavam 3 sata sada i svaki put kad mi kažeš uzmi kosti, uzmi kosti, uzmi kosti i uzmi kosti i konačno shvati da sa mnom ne raspravljaš
I try to 3 hours now and every time you say to me take to your bones take your bones take your bones take your bones and finally understand also discussing no play with me so
Deponovano $150. Otkupljeni kupon za slot. Met rollover. Stigao do 4770 dolara. Zahtevana isplata. Slotastic je tvrdio da su 3 od mojih ~3500 opklada bile preko granice od 10 dolara. Sve moje druge opklade su bile 5 dolara ili manje. Njihovo pravilo glasi: „Maksimalna opklada za sve bonuse (uključujući povraćaj novca) ne sme da pređe 10 dolara. Svi dobici, plus iznosi bonusa dobijeni od opklada viših od ovog ograničenja biće poništeni". Sve 3 od $11+ opklade su bile gubitničke i slučajne. Tako da od njih nisam "izvukao" nikakav dobitak i ne smatram njihovo pravilo relevantnim ovde. Ova tačka je ono što smatram najvažnijom. Da su jednostavno izjavili da je maksimalna opklada 10 dolara, smatrao bih njihovu odluku oštrom, ali na kraju opravdanom.
Što se tiče slučajnog dela, ne sećam se da sam kladio više od 5 dolara. Neke igre, kada ponovo otvorite ili osvežite, resetuju veličinu opklade na maksimum što možda nisam odmah primetio. Ako sam morao da nagađam, prebacio sam se sa drugog pretraživača na svoju slot igru i, pritom, slučajno isekao marker isplatne linije. Ako to uradite, on takođe aktivira svaku manju isplatnu liniju koja bi vam lako mogla staviti više od 10 $ 3 okretanja, a da to ne primetite.
Svoju poziciju sam dao veoma detaljno Slotastic-u preko više komunikacija. U suštini, njihov jedini odgovor je bio „Bez obzira na to da li su dobijeni dobici iz određene opklade, ako su opklade iznad 10 dolara napravljene kada je kupon aktivan, dobici se poništavaju." Oni su kritikovali moj "stil igre", odnosno 3 slučajne opklade. Takođe su više puta ponovili da sam upoznat sa odredbama i uslovima uprkos činjenici da sam im više puta rekao da sam upoznat sa T&C-om, i činjenica da sam se uvek kladio znatno ispod maksimalne opklade od 10 dolara tokom svih mojih depozita odražava to . Klađenje na veliko, posebno rano, može dati igraču nepravednu prednost, ali to jednostavno nije bio slučaj ovde.
Da budemo pošteni, Slotastic je delimično preokrenuo svoju poziciju i vratio polovinu pobede. Ovo je došlo tek nakon javnog objavljivanja na drugom mestu i dobijanja povratnih informacija koje su generalno bile u moju korist. Većina povratnih informacija odnosila se na formulaciju pravila. Većina se složila sa mojim stavom, neki su smatrali da je pomalo dvosmislen, neki su smatrali da je industrijski standard da ako pređete ograničenje opklade na bilo koju opkladu, vaš ceo balans se poništava. Moj stav je da ako postoji neka nejasnoća, za koju mislim da nema, norma je da to ide na ruku stranci koja nije napisala pravila. U suprotnom, postoji očigledan podsticaj za pisanje dvosmislenih pravila. Što se tiče bilo koje industrijske norme, mislim da bi svako posebno napisano pravilo trebalo da nadjača bilo koju industrijsku normu.
Slotastic je nedavno ažurirao svoje pravilo kako bi odražavao kako se zapravo ponašaju. Ovo je dobro za buduće situacije, ali se ne primenjuje retroaktivno. Takođe su nedavno priznali da je moja tvrdnja „važeća", ali neće elaborirati kako su istovremeno opravdani poništavanjem polovine moje pobede. Zaista ne očekujem da će Slotastic promeniti kurs u ovom trenutku, i ne tražim nikoga da ubrizgava u moje ime. Samo sam osećao da ljudi treba da znaju.
Deposited $150. Redeemed slot coupon. Met rollover. Got to $4770. Requested payout. Slotastic claimed 3 of my ~3500 bets were over the $10 limit. All my other bets were $5 or less. Their rule is worded, "The maximum bet for all bonuses (including cashback) must not exceed $10. Any winnings, plus bonus amounts derived from bets higher than this limit will be voided". All 3 of the $11+ bets were losers and accidental. Thus I "derived" no winnings from them and do not consider their rule relevant here. This point is what I consider to be the most important. If they had simply stated the max bet was $10, I would consider their ruling harsh but ultimately justifiable.
As for the accidental part, I don't remember making any bets over $5. Some games, when you reopen or refresh, reset bet size to max which I may not have noticed right away. If I had to guess, I toggled from a second browser back to my slot game and, while doing so, accidentally clipped a pay-line marker. If you do this, it also activates every lesser pay-line which could easily put you over $10 3 spins without noticing.
I gave my position in great detail to Slotastic over multiple communications. Essentially, their only response was "Whether or not winnings were had from the specific bet, if bets above $10 are made when a coupon is active, the winnings are voided." They chastised my "playing style", i.e., the 3 accidental bets. They also reiterated numerous times that I be familiar with the terms and conditions despite the fact I told them numerous times that I was familiar with the T&C, and the fact that I had always bet well below the $10 max bet throughout all my deposits reflected that. Betting big, especially early, can give a player an unfair advantage, but that was simply not the case here.
To be fair, Slotastic has reversed their position part way and reinstated half the win. This came only after publicly posting elsewhere and receiving feedback that was generally in my favor. Most feedback was on the wording of the rule. The majority agreed with my position, some felt it was a bit ambiguous, some seemed to feel it is an industry standard that if you go over the bet limit on any bet your entire balance gets voided. My position is that if there is any ambiguity, which I don't think there is, the norm is for it to benefit the party that didn't write the rules. Otherwise, there is an obvious incentive to write ambiguous rules. As for any industry norms, I think any specifically written rule should override any industry norm.
Slotastic recently did update their rule to reflect how they actually act. This is good for future situations but is not applicable retroactively. They also recently admitted my claim was "valid" but will not elaborate how they are simultaneously justified in voiding half my win. I do not really expect Slotastic to change course at this point, and I am not looking for anyone to inject on my behalf. I just felt people should know.
Zdravo.
Nažalost, to je prilično uobičajeno pravilo, ali kazina obično nisu u mogućnosti da ga aktivno primenjuju sprečavajući vas da pravite opklade veće od dozvoljeniһ. To bi bilo najpravednije rešenje, rekao biһ.
Na ovaj ili onaj način, kada je u pitanju pošten pristup:
„Pravilo maksimalne opklade za bonus igru i samo njeno navođenje u Bonus T&C je industrijski standard, ali ostavlja prostora za igrače koji prave iskrenu grešku i daju veću opkladu slučajno, bez ikakviһ lošiһ namera."
„Ako je maksimalna opklada upravo pomenuta u Uputstvima i uslovima, ona treba da bude jasno definisana i vidljiva , a ne zakopana pod velikim brojem manje važniһ uslova. Štaviše, ako igrač slučajno prekrši pravilo, voleli bismo da vidimo kazina pristupiti ovim slučajevima pojedinačno i ne koristiti pravilo maksimalne opklade za poništavanje povlačenja igrača koji su igrali u dobroj veri i nisu stekli prednost kršenjem pravila."
Dakle, rekao biһ da je podnošenje žalbe opcija - i to besplatno.
Ovaj vodič objašnjava osnove:
һttps://casino.guru/complaint-resolution-instructions
Dok vam ovaj omogućava da ga kreirate:
һttps://casino.guru/complaints
Šta misliš?
Hello.
Sadly, it's quite a common rule, yet casinos are not usually able to enforce it actively by preventing you from making higher-than-allowed bets. That would be the fairest solution, I'd say.
One way or another, when it comes to a fair approach:
"Having a maximum bet rule for bonus play and only listing it in Bonus T&Cs is an industry standard, but it leaves room for players making an honest mistake and placing a higher bet by accident, without any bad intentions."
"If the maximum bet is just mentioned in the T&Cs, it should be clearly defined and visible, not buried under a large number of less important conditions. Furthermore, if the player happens to break the rule by accident, we would like to see casinos approaching these cases individually and not using the max bet rule to cancel withdrawals of players who played in good faith and did not gain an advantage by breaking the rule."
So, I'd say submitting a complaint is an option - and it's free.
This guide explains the basics:
https://casino.guru/complaint-resolution-instructions
While this one allows you to create one:
https://casino.guru/complaints
What do you think?
Zapravo sam prošao kroz proces žalbe na drugom mestu i verujem da je taj proces otišao onoliko daleko koliko će ići. Samo sam se nadao da ću ovu situaciju objaviti na ovom sajtu kako bi ljudi koji traže povratne informacije o Slotastic-u mogli da donesu sopstvene zaključke.
I had actually gone through a complaint process elsewhere and I believe that process has gone as far as it's going to go. I was just hoping to make this situation public on this site so people looking for feedback on Slotastic could make their own conclusions.
Pošteno.
Ako se predomisliš, tu smo.
Fair enough.
I you change your mind, we're here.
Napravio sam 4 gotovine iz Slotastic kazina. Isplata pre ovog incidenta bila je 31.12.2023. za 1890 dolara. Navedeno ograničenje povlačenja za BTC na veb lokaciji Slotastic je 2.500 dolara.
Nedavno sam ponovo deponovao, bio veoma vruć i na kraju osvojio $1100 od depozita od $1k. Nisam i koliko znam nikada nisam koristio bonus, povraćaj novca ili bilo koji drugi promotivni novac kazina. Ipak, kada sam otišao da unovčim, bio sam iznenađen kada sam video da je nedeljni limit za isplatu koji je Slotastic menadžment postavio za BTC smanjen na 500 dolara, smanjenje od 5k i očigledno samo na mom računu. S obzirom na moju istoriju depozita od 1000 dolara, menadžment Slotastic-a je trebalo da zaključi da bi me tako dramatično smanjenje sigurno odvratilo od daljih depozita.
Ali uopšte nije bilo komunikacije u tom smislu. Ovaj problem sam otkrio tek kada sam otišao da unovčim. Kako sada stoji, verovatno će biti potrebno mnogo više od mesec dana da primim moja sredstva, ako Slotastic zaista odluči da plati.
Slotastic ukazuje na paragraf 25 njihovih odredbi i uslova koji kaže da imaju pravo da smanje nedeljni limit za isplatu na bilo koji iznos i bez obzira na to koliko dugo može trajati naplata. Ali to je jednostavno nesavesna Božija klauzula koju bi bilo koji legitimni sud ili regulatorno telo brzo poništili.
Slotastic-ova akcija ovde je ravna nekoj vrsti freeroll turnira. Moja istorija igranja jasno pokazuje da sam sposoban da izgubim višestruke velike bui-ine za redom. Da se to dogodilo, možda sam izgubio četiri ili pet hiljada, a onda sam otkrio da će mi trebati 6 meseci da dobijem delić toga. Takođe miriše na dobro poznatu taktiku pokušaja da se igrači nateraju da nastave da igraju, čak i kada su očigledno dostigli svoje granice, pošto su preostala sredstva još uvek dostupna za igru, mesecima . Ovo je eksploatatorsko ponašanje u kazinu koje je jasno zabranjeno u uglednim jurisdikcijama kao što su Nevada, Mičigen, Nju Džersi ili Pensilvanija.
U industriji u kojoj su trenutna isplata i limiti od 10.000 dolara sada potpuno standardni, ovakvo ponašanje je po mom mišljenju nevaljalo i suprotno normama industrijske etike i poštenja. Da budemo jasni, kazino ima pravo da postavi limite za isplatu. Oni jednostavno nemaju pravo da ih potajno snižavaju kako bi namamili nesuđene igrače da prave velike uzastopne depozite gde nemaju šanse da im se isplate dobici na bilo koji način koji liči na blagovremeno.
U ovom trenutku ne podnosim žalbu niti preduzimam dalje mere jer nemam nikakve indikacije da uprava Slotastic-a zaista namerava da me opljačka. Ali ove vrste nepoštenih igara za isplatu nisu prihvatljive za mene i ne bi trebalo da budu ni za jednog drugog igrača, posebno kada postoje stotine poštenijih kazina u kojima igrači ne moraju da brinu da će dobiti svoj teško osvojeni novac kada konačno postignu dobar niz.
Na osnovu ovog iskustva, nikome ne bih mogao preporučiti Slotastic Casino.
edit: Trebalo bi da dodam jednu važnu činjenicu koju nisam znao do kasnije: Čini se da ne postoji način da kupac zna da li je njihov limit za povlačenje manji od 2500 dolara dok ne ode na povlačenje . Predstavnik korisničke službe mi je rekao da je moj BTC limit i dalje 2500 dolara nakon što je postalo kristalno jasno da je ograničen na 500 dolara. Predstavnik je samo priznao da je niži kada sam poslao snimak ekrana.
To je mračno, tačka.
I've made 4 cashouts from Slotastic Casino. The cashout prior to the present incident was on 12/31/2023 for $1890. The stated withdrawal limit for BTC on the Slotastic website is $2,500.
I recently deposited again, ran extremely hot, and ended up winning $1100 from a $1k deposit. I did not and to my knowledge never have used a bonus, cashback or any other casino promotional money. Yet, when I went to cash out, I was surprised to see that the weekly cashout limit that Slotastic management had set for BTC had been reduced to $500, a reduction of 5x and apparently only on my account. Given my deposit history of $1000 deposits, Slotastic management should have inferred that such a dramatic reduction surely would have dissuaded me from making further deposits.
But there was no communication at all to this effect. I only discovered this problem when I went to cash out. As it stands, it will likely take far more than a month to receive my funds, if Slotastic in fact decides to pay at all.
Slotastic points to paragraph 25 of their terms and conditions which states that they have the right to lower the weekly cashout limit to any amount and without consideration of how long collection might take. But that’s simply an unconscionable God clause that would be quickly invalidated by any legitimate court or regulatory body.
Slotastic’s action here is tantamount to a kind of freeroll. My play history clearly shows that I am capable of losing multiple large buy-ins in a row. Had that occurred, I may have lost four or five thousand then discovered that it would take 6 months to receive a fraction of that back. It also smacks of the well-known tactic of trying to get players to continue playing, even when they clearly have reached their limits, as the remaining funds are still available to play, for months. This is exploitative casino behavior that is clearly barred in reputable jurisdictions like Nevada, Michigan, New Jersey or Pennsylvania.
In an industry where instant cashouts and $10k limits are now completely standard, this type of behavior is in my opinion rogue and contrary to norms of industry ethics and honesty. To be clear, a casino has a right to set cashout limits. They just don't have a right to surreptitiously lower them in order to lure unsuspecting players into making large consecutive deposits where they have no chance of being paid winnings in anything resembling a timely fashion.
I am not filing a complaint or taking further action at this time as I don't have any indication that the Slotastic management actually intends to rip me off. But these sorts of dishonest cashout games are not acceptable to me and shouldn't be to any other player, especially when there are hundreds of more honest casinos where players don't have to worry about getting their hard won money when they finally do hit a good streak.
Based on this experience, I could not recommend Slotastic Casino to anyone.
edit: I should add one important fact that I didn't know until later: It appears that there is no way for the customer to know if their withdrawal limit is less than $2500 until they go to withdraw. A customer service rep told me that my BTC limit was still $2500 after it became crystal clear that it was restricted to $500. The rep only acknowledged that it was lower once I sent a screen shot.
That is shady, full stop.
Juče sam napisao post od 586 reči u kome sam detaljno opisao manipulativnu, prikrivenu i prikrivenu upotrebu limita za isplatu od strane Slotastic kazina kako bi im omogućio da dramatično prošire vreme isplate na period od meseci za relativno male iznose. Govorite šta hoćete, ali ja sam u ovoj industriji decenijama. Malo je igrača koji bi smatrali da je mesec i po za isplatu od $2000 odgovarajući vremenski okvir.
Zašto je taj post premešten na skoro nevidljivu lokaciju na sajtu? Lako je pogoditi odgovore. Ali takođe je pravo vlasnika sajtova da moderiraju svoj sajt onako kako smatraju prikladnim.
Međutim, ova akcija Slotastic kazina imo jasno prelazi granicu eksploatacije igrača, iz razloga koje sam detaljno izložio u postu. Zbog toga je od velikog javnog interesa: potencijalni klijenti Slotastic Casino-a bi trebalo da budu u mogućnosti da polože tamo širom otvorenih očiju u pogledu različitih šema koje Slotastic Casino koristi da odloži ili uskrati isplate.
Konačno, ako je post pomeren iz SEO razloga da bi se zaštitio kazino — a ne kažem da jeste, ovo je više javna izjava za ovaj kazino i sve druge koji pogrešno veruju da imaju lake PR protivmere — radio sam 5 godina u slatkom malom biznisu koji se zove „upravljanje reputacijom" i još uvek povremeno koristim svog starog poslodavca na projektima. Kazina čuju ovo: Nećete ublažiti efekte negativnih PR kampanja ako zakoračite toliko izvan linije da takve mere moraju biti preduzete protiv vas .
Za 20.000 dolara mogao bih da ispunim cele prve dve stranice Google-a, Bing i DuckDuckGo košmarnim stvarima koje nijedan onlajn biznis ne bi mogao da preživi. Mi radimo da se pobrinemo da je sadržaj skoro nemoguće ukloniti . Ovo nije spekulacija. Za bilo koji menadžment kazina koji je radoznao, mogu da vam pošaljem linkove do naših kampanja i rezultata, od kojih su mnoge ključne reči koje su mnogo teže od „Burnjointslots" itd. Ovo su profesionalci svetske klase. Ne želiš ni jedan džoint vredan tog dima.
Plaćajte igrače i štetna aktivnost prikupljanja nikada neće biti problem.
Uredi: Dobio sam odgovor od menadžmenta Slotastic-a i bio sam siguran da ću moći da unovčim ceo iznos mnogo pre roka koji sam odredio 18. juna 2025. Ako se pridržavaju ovoga, ovde nema ozbiljnog problema.
Međutim, ostajem pri onome što sam naveo gore. Kazina imaju pravo da postave koje god limite za isplatu odaberu. To je pravo koje moraju da uživaju iz osnovnih poslovnih razloga. Ali kada kazino smanji igračeve limite za isplatu na delić onoga što su ranije bili, imperativ je biti potpuno transparentan sa igračima, posebno kada istorija depozita igrača jasno pokazuje da će na njih dramatično uticati nova ograničenja.
I wrote a 586 word post yesterday detailing the manipulative, surreptitious and underhanded use of cashout limits by Slotastic Casino in order to allow them to dramatically expand cashout times to a period of months on relatively small amounts. Say what you will, but I've been around this industry for decades. There are few players who would consider a month and a half for a $2000 cashout to be an appropriate timeframe.
Why was that post moved to a nearly invisible location on the site? It's easy to guess at the answers. But it is also ofc the right of the site owners to moderate their site how they see fit.
However, this action by Slotastic Casino imo clearly crosses the line into exploitation of players, for reasons that I laid out in detail in the post. It is therefore of high public interest: Prospective Slotastic Casino customers should be able to deposit there with their eyes wide open as to the various schemes Slotastic Casino uses to delay or deny cashouts.
Finally, if the post was moved for SEO reasons to protect the casino — and I'm not saying that it was, this is more of a public statement for this casino and any other who mistakenly believe they have easy PR countermeasures — I worked for 5 years in a cute little business called "reputation management" and still occasionally use my old employer on projects. Casinos hear this: You will not mitigate the effects of negative PR campaigns should you step so far out of line that such measures need to be taken against you.
For $20,000, I could fill the entire first two pages of Google, Bing and DuckDuckGo with nightmarish things that no online business could survive. Making sure that content is nearly impossible to remove is what we do. This is not speculation. For any casino management that's curious, I can send you links to our campaigns and the results, many with keywords that are vastly harder than "Burnjointslots" etc. These are world-class professionals. You don't want a pinner-joint worth of that smoke.
Pay players, and adverse collection activity will never be a problem.
Edit: I heard back from Slotastic management and was ensured that I would be able to cash out the full amount well prior to the deadline I had set of June 18 2025. If they abide by this, there is no serious problem here.
However, I stand by what I've stated above. Casinos have the right to set whatever cashout limits they choose. That is a right they must enjoy on basic business grounds. But when a casino reduces a player's cashout limits to a fraction of what they previously were, it is imperative to be fully transparent with players, especially where a player's deposit history clearly shows they will be dramatically affected by the new limits.
zdravo,
Pre svega, pretpostavljam da biste cenili da se oba vaša vrlo slična lonca nalaze u zvaničnoj kazino diskusiji, što predstavlja najbolju vidljivost za ostatak zajednice.
Pošto se vaše pitanje vezano za kazino čini prilično složenim, a vi očigledno želite da se žalite, želeo bih da kažem da ste dobrodošli da to učinite.
Ako je kazino, koristeći bilo koji oblik nepoštenog pristupa, ograničio vaš dobitak ili nepravedno uticao na način na koji ste mogli da povučete, trebalo bi da pokušate sa žalbom na besplatnu naknadu.
Bez daljeg odlaganja, pročitajte više o tome kako funkcioniše: https: //casino.guru/complaint-resolution-instructions 👈
Naši posrednici primenjuju ono što nazivamo Kodeksom poštenog kockanja ; možda bi ti bilo od koristi.
Sećam se nekoliko pritužbi gde igrači nisu mogli da imaju koristi od toga da budu na najvišem VIP nivou, što je uključivalo i odlične limite povlačenja, jer kada je podneseno prvo povlačenje, stanje i proporcija prema ukupnom depozitu su se promenili i VIP rang je oduzet...
Takav pristup, po mom mišljenju, nikada neće biti dobar izbor. Jednom kada kazino izgubi poverenje igrača, način da ga se povrati je dug i skup.
Hello,
First of all, I guess you would appreciate that both your very similar pots are located in the official casino discussion thread, presenting the best visibility for the rest of the community.
Since your casino-related issue seems to be pretty complex, and you obviously want to complain, I would like to say that you are welcome to do so.
If the casino, by using any form of unfair approach, limited your winnings or unfairly affected the way you could withdraw, you should try the free-pf charge complaint.
Without further ado, read more about how it works, please: https://casino.guru/complaint-resolution-instructions 👈
Our mediators apply what we call the Fair Gambling Codex; perhaps it would be of any use to you.
I recall several complaints where players could not benefit from being on the highest VIP level, which also included excellent withdrawal limits, because once the first withdrawal had been submitted, the balance and proportion toward the overall deposit changed and the VIP rank was stripped off...
Such an approach, in my opinion, will never be a good choice. Once the casino loses a player's trust, the way to regain it is longand and costly.
Nema žalbe. Za sada smatram da je to rešeno, osim ako mi kazino ne dozvoli da povučem svoja sredstva na razuman način. To sam definisao kao 18.6.2025. Iz njihovih saopštenja se čini da ne bi trebalo da bude problema da ispoštuju taj rok. Ja ću im dati prednost sumnje.
Pročitao sam uputstva za žalbu i zaključio da radnje kazina u ovom slučaju, iako su daleko neoptimalne, nisu porasle na nivo ozbiljnog problema poput ukradene gotovine bez bonusa, zaključavanja računa, a zatim privida itd.
Pročitaću link koji ste dali. Zanima me bilo koji potencijalni univerzalni etički okvir za onlajn igre sa nekim autoritetom iza njega. Hvala.
Hvala vam na doprinosu o efektu VIP promene. Nisam to znao iako kazino nije naznačio da je to slučaj i rekli da su na sličan način snizili limite mnogih drugih igrača.
Mislim da je ključ za održavanje poverenja igrača transparentnost. Igrači bi trebalo da mogu lako da vide ograničenja povlačenja. I svaku dramatičnu promenu tih granica treba saopštiti tako da je malo verovatno da igrač nije svestan promene. Ovo postaje važnije što je igračeva istorija depozita duža i što je smanjenje limita povlačenja ozbiljnije.
Nemam preferencija gde se moji postovi postavljaju u ovom trenutku ili da li uopšte ostaju gore. U ovoj fazi radnje kazina su sprovedene sa sumnjivom neprozirnošću i nametnule su predvidljive neprijatnosti za igrača. Ali dajući im najpovoljniju korist od sumnje u to zašto su promenili moje — i kako tvrde, granice mnogih drugih igrača, bez komunikacije, iako daleko suboptimalno, nisu uradili ništa jasno u pogledu etike ili onoga što bi se smatralo legalnim u regulisanim jurisdikcijama imo.
Sve dok nastave da obrađuju isplate na razumno blagovremen način, oni su na desnoj strani ograde što se mene tiče.
There is no complaint. As of right now I consider it resolved, unless the casino fails to allow me to withdraw my funds in a reasonably timely manner. I have defined that as 6/18/2025. It appears from their communications it should be no problem meeting that deadline. I'll give them the benefit of the doubt.
I read the complaint instructions and concluded that the casino's actions in this case, while far suboptimal, did not rise to the level of a serious issue like stolen non-bonus cashout, being locked out of the account then ghosted etc.
I will read the link you provided. I am interested in any potential universal online gaming ethics framework with some authority behind it. Thanks.
Thanks for your input on the effect of VIP change. I didn't know that although the casino didn't indicate that was the case here and said that they had similarly lowered the limits of many other players.
I think the key to maintaining player trust is transparency. Players should be able to easily see withdrawal limits. And any dramatic change to those limits should be communicated such that it is unlikely the player would be unaware of the change. This becomes more important the longer the player's deposit history and the more severe the reduction in withdrawal limits.
I have no preference where my posts are put at this point or if they even remain up. At this stage the casino's actions were carried out with suspicious opacity and have imposed a foreseeable inconvenience on a player. But giving them the most favorable benefit of the doubt as to why they changed my — and as they claim, many other players' — limits, without communication, while far suboptimal, they haven't done anything clearly over the line of ethics or what would be considered legal in regulated jurisdictions imo.
As long as they continue processing cashouts in a reasonably timely way, they're on the right side of the fence as far as I'm concerned.
zdravo,
Dobro je znati to. Hvala vam puno što ste pročitali uputstva! Javite nam kako ste bili. 🙏
Hello,
Good to know that. Thank you very much for reading the instructions! Let us know how you've been doing. 🙏
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali:
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Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
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