Glad to hear you're doing well! I still have high hopes for the complaint process, but I understand it would be much easier if the casino simply stated something solid to you. And, of course, pay...
Više sam nego užasnut načinom na koji ovaj kazino postupa sa isplatama. Čekam isplatu već više od mesec dana. Tek sada, nakon žalbe Kazino Guruu, traže verifikaciju od mene, iako sam nekoliko puta u prošlosti podizao dobitke. Sada svakodnevno otpremam svoj potrebni izvod iz banke, zajedno sa svim mojim podacima i potvrdama o depozitu, a ipak se on i dalje ne prikazuje ispravno za Slotexo. Za mene je ovo jasan znak da namerno pokušavaju da odlože ili spreče isplate.
Hello, I was hoping it would be over by now!
In any case, I'd like to mention that it would be beneficial to avoid sending bank statements or any other official documents as a screenshot; sadly, it is the usual problem with the documents. Screenshots are very easily modified; hence, they are not usually accepted these days. Start with the PDF, and you should be okay.
When it comes to the screenshot you posted in the complaint, to me it does not seem you are required to upload anything else since there are no documents mentioned. In my opinion, it means the casino is verifying your account. If you have a separate request for providing a .pdf version in your email, try to send the document in an email reply. Or perhaps the casino representative will respond to your questions in the complaint thread too.
I really hope this will end soon, and I'll be here for you.
Zdravo Radka, potpuno si u pravu. Moji bankovni izvodi su sada prihvaćeni, a isplate su obrađene. Hvala još jednom na podršci! Srdačan pozdrav
Thank you for letting me know! I hope this episode was your worst casino experience for a very long time! 🙂
If you need us, we will be here!
Dobar dan,
Osvojio sam 6.500 evra na vašoj Slotexo platformi. Uprkos višestrukim kontaktima putem ćaskanja uživo i imejla, do danas nisam primio isplatu.
U razgovoru sam obavešten da se dnevno može podići samo 500 evra, do tri puta po isplati. Međutim, čak ni prvo podizanje do danas nije obrađeno, iako sam pratio potrebne korake. Umesto toga, nedeljama me odvraćaju opštim izjavama poput „Molim vas, budite strpljivi".
Hello, it sounds like you have a very good reason to complain. Are you familiar with that? We have a special team of dedicated resolvers; those people try to mediate issues with casinos and I think you could use their support on that.
More details are here 👈
It is always frustrating to hear "just be patient" over and over again. In my opinion, it would be much better to admit that the things are overall delayed and the time frame isn't certain. One would at least know it was just a delay, and there was nothing else behind it.
Though the outcome would be pretty much the same, I guess.
As I scroll reading on some reviews, it realy helps so that you can see that it's reaaly worth it.. Really have fun and also had some wins. 🙂
Great, did you manage to withdraw your winnings? Does the casino offer any interesting special bonuses that would make it worth going there? 🙂
I don’t really know what issues others might have here, but I personally liked this casino. The only thing I really lost was my time and that’s because I stayed playing longer than planned)) As for winnings, they were absolutely great, and I managed to cash them out without problems
It's great that you had a good experience. You mention withdrawals, what else is good for you here, or what do you appreciate? 🙂
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Uskoro ćete biti preusmereni na stranicu kazina. Molimo sačekajte. Ako koristite softver za blokiranje oglasa, proverite podešavanja.
