Spinbara Casino - opšta diskusija (strana 27)

I also ended up gambling away the €3550 I had. To this day, my withdrawals are still blocked while I wait for them to verify my account, which I don't care about anymore because I'll never play there again! But it is a shame to have winnings that will never reach your account; they are scammers.

Yo también terminé jugando los 3550€ que tenía y a día de hoy sigo con los retiros bloqueados a la espera que verifiquen la cuenta cosa que ya no me importa por qué jamás volveré a jugar hay!! Pero sí que es una pena contar con unas ganancias que jamás llegarían a tu cuenta, son unos estafadores

How long did they keep your withdrawal?

If you mean never receiving the money, my withdrawals are still blocked and my account is unverified. If I hadn't played, the money would still be blocked because my account is the same as before, but I don't care anymore because I have no money to withdraw and I'll never play there again.

Si te refieres a recibir el dinero nunca, sigo teniendo los retiros bloqueados y la cuenta sin verificar si no hubiera jugado el dinero a día de hoy seguirá bloqueado por qué sigo con la cuenta igual que antes, pero ya no me importa por qué no tengo dinero que retirar y nunca más jugaré hay.

I am sorry that it turned out this way, but in such cases I always recommend the following. If you have filed a complaint and the casino does not resolve it, then it will receive black points and its safety index will be lowered. When you lose money, this will not happen because there is nothing that can be done to help. I always recommend this, even though I know how difficult it must be, and that when a casino sometimes artificially prolongs things, it is not pleasant, but you have to persevere. 

If players cannot handle it, then it is difficult to point this out or do anything more.😕

Hello everyone, this is the first time I've tried to withdraw €500. After waiting 5 days, I'm told "transaction cancelled" by the payment provider (my bank).

I called my bank and they told me they haven't denied any deposits to my account. I've requested to withdraw my money again...

Hola a todos, es la primera vez que quiero retirar 500€ despues de esperar 5 dias me dicen " operacion cancelada" por el proveedor de pagos ( mi banco)

llamo a mi banco y me dicen que ellos no ha denegado ningun ingreso a mi cuenta. Lo he vuelto a solicitar el retirar mi dinero……

Could someone tell me the steps I need to follow?

Alguien me podría decir los pasos que he de seguir?

Well, you should know that the next thing they'll do is block your withdrawals and start asking you for documentation, and you'll never get the money.

Pues que usted sepa que lo siguiente que harán será bloquearte los retiros y empezar a pedirte documentación y nunca te llegará el dinero

When the payment provider rejects the payment, it's because they're going to start asking for documents. That happened to me, and I lost €3553.

Cuando el proveedor de pago rechaza el ingreso es por que van a empezar a pedir documentos eso me ha pasado a mí y he perdido 3553€

No no no……

Really? There's nothing that can be done? Some people have managed to get them out, right?

No no no……

de verdad? No hay nada que se pueda hacer? Hay gente que los a podido sacar verdad?

So what they're doing is stealing! Can't we report it? Can't we file a claim? Is there no way to get it back?

Entonces lo que estan haciendo es robar!!!! No se puede denunciar? No se puede reclamar? No hay posibilidad de cobrarlo?

Look, I've been waiting to withdraw the €3553 since January 28th and my account still has withdrawals blocked since that day. They love to drive people to despair until they gamble their money away again, just like in my case. I couldn't stand the wait any longer and ended up gambling away all the money I had. They've never contacted me again, even after I sent all the documentation they requested. My advice is to try to withdraw those winnings, and if you can't, consider them lost because they'll make your life miserable and they won't give you your money back.

Mire, yo he estado esperando para retirar los 3553€ desde el día 28 de enero y mi cuenta a día de hoy sigue con los retiros bloqueados desde ese díales encanta desesperar a la gente hasta que vuelven a jugar el dinero para que lo perdamos como a sido mi caso, no aguanté más la espera y terminé jugando el dinero que tenía, y nunca más se han vuelto a poner en contacto conmigo aún habiendo enviado toda la documentación que me solicitaron, te doy un consejo intenta poder retirar esas ganancias y si no es así dala por perdidas por qué te van a amargar la vida y no te lo van a dar

I'm so sorry, I can't imagine how nervous you must have been.

I'm not going to spend them, nor deposit anything else.

Lo siento mucho, no me quiero imaginar por los nervios que habrás pasado.

yo no me los voy a gastar, ni ingresar nada mas

If you can be patient, I admire you, but you'll probably end up playing them because they drive you crazy. We're not talking about days like they say, but weeks and months, so be patient, my friend.

Si puedes tener paciencia te admiro, pero seguro terminarás jugándolos por qué te desesperan, no hablamos de días como ellos dicen sino semana y meses así que paciencia amigo

I've been reading your messages, almost all of them. Is it true that after a while money expires and disappears?

He estado leyendo vuestros mensajes, casi todos, es cierto que cuando pasa un tiempo el dinero caduca, y desparece?

Hello, I have read the entire conversation with the player. If the casino asks you for documents, this is completely normal, and every player must undergo verification sooner or later. We give casinos 14 days to complete the verification and send the player their money. If this does not happen, you can file a complaint with us. 

However, it is important to be patient and not play with the money like another player, because then we cannot help you. If you haven't broken any rules and the verification goes smoothly, the casino has no reason to take your money. 

Please keep me updated on how things progress.

Good morning!

Thank you very much for the clarification, Jaro. For now, the casino tells me that account verification is not necessary. I have been able to deposit money as many times as I wanted, but now for withdrawals, they have denied me once.

Likewise, thank you.

Buenos días!

muchas gracias por la aclaración Jaro, de momento el casino me dice que no es necesario verificar la cuenta, he podido ingresar dinero las veces que he querido ahora haber para la retirada, de momento me lo han denegado 1 vez.

igualmente, gracias

This is new; when I log in to check the status of my withdrawal, it says there is no payment method available!

esto es nuevo, al entrar para ver como va mi retiro del dinero, me pone que no hay metodo de pago disponible!

Do you have only one payment outstanding or three? Like Patri said, be patient and absolutely do not gamble, not even briefly.

Hast du nur eine Zahlung offen oder 3 ausstehende? Wie Patri schon sagt. Hab viel Geduld und spiel auf keinen Fall, auch nicht nur kurz

I only have one payment pending, and I'm not going to spend it, that much is clear. The problem is that I've looked into it, and this casino isn't licensed in Spain, so there's not much I can do...

Solo tengo un cobro pendiente, no me los voy a gastar eso lo tengo claro. el problema es que me he informado y este casino no tiene licencia en España, poco podré hacer…..

And they shouldn't accept my top-ups either, nor can they send me emails. Even if they were acting in good faith and wanted to pay me, it might be difficult since a transfer from them to Spain could be denied.

Y tampoco ellos deberían aceptar mis recargas, ni pueden enviarme correos electrónicos, al igual que si ellos tuvieran buena fe y me quisieran pagar, quizá sería dificil ya que una transferencia suya a España la podrían denegar