Spinfellas Casino - opšta diskusija

Anyone else have their withdrawal cancelled with a "failed" label for no reason?

Hi, did the casino tell you why this situation arose? They should be able to explain what to do in such a case. Did you ask them? 

Yes I had to ask multiple times why this happened and when I finally got an answer they said they needed my phone bill. No explanation for about 48 hours though. Now I'm back to waiting

Sure, so they have to verify it. I would have expected a response sooner than two days, but now we need to focus on making sure the verification is successful.

If anything else happens, let me know.

What time will anyone be online in chat?

A qué hora habrá alguien en chat

In spinfellas

En spinfellas

Do you experience any issues?

It is perhaps due to the Easter time that no one is there.

Hello folks,

Does this casino pay out (quickly)?

Thanks and regards

Hallo Leute,

Zahlt dieses Casino (schnell) aus?

Danke und Grüße

Hello, I would maybe start with this:

Especially those few user reviews sound very positive, aside from one from a very expressive player from Germany. But it's kind of old, I'd say. Please feel free to browse: https://casino.guru/spinfellas-casino-review👈

From my experience, each withdrawal is a separate process that can be either quick or slow. 😀

Hello everyone,

I deposited money and won at Spinfellas Casino almost 11 days ago. I requested a withdrawal on May 1st, 2026, sent all my documents, and am still waiting for my payment.

It said there was a 96-hour wait. The 96 hours are up; now priority is given to VIP players. There are always new stories coming out of the Paulaner Garden.

I need support here and I absolutely do not recommend depositing and playing here. It's pure fraud; how can a deposit take 2 minutes and a withdrawal has already taken 11 days?

Furthermore, they don't even respond to email messages.

LG

Hallo zusammen,

ich hab vor knapp 11 Tagen bei Casino Seite Spinfellas eingezahlt und gewonnen. Ich habe am 01.05.2026 eine Auszahlung getätigt meine kompletten Dokumente gesendet und warte vergeblich bis heute auf meine Auszahlung.

Es heißt 96h Wartezeit. Die 96h stunden sind um jetzt heißt es Priorität sind VIP Spieler es kommen immer neue Geschichten vom Paulaner Garten.

ich benötige hier Unterstützung und Empfehle euch in keinem Fall hier einzahlen und zu spielen. Reinster Betrug, wie kann es sein, dass eine Einzahlung 2min dauert und eine Auszahlung jetzt schon 11 Tage.

Zudem wird hier nichtmal auf E-Mail Nachrichten reagiert.

LG

Thank you for coming here and sharing your experience and what you're going through.

It's important for me to know whether you've completed the verification process or if there's still something holding it up.

We give casinos 14 days to resolve KYC and withdrawal issues, and if they fail to do so, we can try to help.

But I’d like to know what stage your verification is at.

Hello, the verification process was completed long ago. It's May 12, 2026. A deposit takes 1 minute without verification, while a withdrawal takes almost 12 days. Verification must also be completed within at least 7 days.

They don't even respond to emails. A payout usually takes a maximum of 2-7 days, and those days have already passed. Cases aren't being handled in the player's favor; they're deliberately dragging their feet.

Guten Tag, der Verifizierungsprozess ist schon lange abgeschlossen. Wir haben den 12.05.2026. Eine Einzahlung dauert ohne Verifizieren 1min und eine Auszahlung schon fast 12 Tage. Eine Verifizierung muss ebenso innerhalb von mindestens 7 Tagen abgeschlossen sein.

Es wird noch nichtmal auf E-Mails reagiert. Eine Auszahlung dauert in der Regel max 2-7 Tage die sind schon um. Es wird hier nicht zum Gunsten des Spielers die Fälle bearbeitet die lassen sich bewusst Zeit.

Good day,

After 12 days, a reply was just received, and that too is ridiculous.

Hello Ihsan,

Thank you very much for your message and please excuse the delayed reply.

We understand your frustration.

Currently, processing your application is taking a little longer because our finance department is checking whether all bonus conditions are met.

How can a bonus conditions check take 12 days? Furthermore, the system says everything is correct after the bonus conditions have been met. What exactly is being checked? The bonus conditions haven't been violated in any way. Time is being deliberately allowed here; the system is designed to report errors. So please tell me, what is being checked here and why?

Guten Tag,

Nach 12 Tagen wurde geantwortet soeben und auch das ist wieder lächerlich.

Hallo Ihsan,

vielen Dank für Ihre Nachricht und entschuldigen Sie bitte die verspätete Antwort.

Wir verstehen Ihren Ärger.

Derzeit dauert die Bearbeitung Ihres Antrags etwas länger, da unsere Finanzabteilung prüft, ob alle Bonusbedingungen erfüllt sind.

Wie kann eine Bonusbedingungen Überprüfung 12 Tage dauern. Zusätzlich sagt das System nach Erfüllen der Bonusbedingungen das alles seine Richtigkeit hat. Was wird denn da geprüft? Es wurde in keinster Weise die Bonusbedingungen gebrochen. Es wird hier Zeit gelassen bewusst das System ist dafür gemacht wenn Fehler sind eine Fehlermeldung mitzuteilen, also sagen Sie mir was wird hier geprüft und wozu?

It would be best to ask the casino exactly what they check. But it’s often the gameplay itself. What you’re showing in the screenshot basically shows what kind of bonus you had, whether you’ve met the wagering requirements, and so on. But casinos often monitor which games you played, whether you played any prohibited games, whether your bet was within the allowed limits and not higher, and similar things. Of course, I’d also say that 12 days for something like this is quite a long time.

And that’s why we’ll be here for you, and I believe it will turn out well.

For now, we can only wait 

Hello Jaroslov,

Here you can see again that all games are allowed. I don't want to discuss this with you; it's about my payout.

I have not violated any bonus terms and conditions. Discussing this is as ridiculous as the waiting period; it's been almost 13 days now. The payout still hasn't gone through. For your information, everything necessary for verification and payout has been completed. The fact is, the payout isn't finalized; that's the most important thing. Everything else is just irrelevant.

If the money is not paid out today, my lawyers will take over this case as well.

Hallo Jaroslov,

hier siehst du nochmal das alle Spiele gespielt werden dürfen. Über so etwas möchte mit Ihnen nicht diskutieren es geht hier um meine Auszahlung.

Ich habe keine Verstoße was Bonusbedingungen angeht getan. Darüber zu sprechen ist ebenso so lächerlich wie die Wartezeit es sind nun fast 13 Tage um. Die Auszahlung ist immer noch nicht erfolgt. Zu Ihrer Information alles ist erfolgt was zur Überprüfung und Auszahlung notwendig ist. Fakt ist die Auszahlung ist nicht abgeschlossen das ist das wichtigste alles andere ist nur unwichtiges Zeug.

Wenn das Geld heute nicht ausgezahlt wird werden meine Anwälte diesen Fall zusätzlich übernehmen.

Please stop telling me such nonsense, ask the casino.

I have been doing this since the day of payment, May 1st, 2026; today is May 13th, 2026.

Hören Sie bitte auf mit dem Unsinn mir zu sagen, fragen Sie bei dem Casino nach.

Das mache ich seitdem Tag der Auszahlung 01.05.2026 heute ist der 13.05.2026.

Hello, since I'm not Jaroslav, let me add another viewpoint:

I understand you are not happy with this situation, but being emotional about practical standard procedure is not working, as you can see. I suggest you calm down and reconsider the whole situation. Despite what you demand or expect, casinos have space for concluding such checks and it is supported by its license, in some cases casinos also state in the rules that such checks especially when a game provider is included, may take up to 30 days. It's not such an exception as one may conclude. Unless this check is done, no payment will be made, I can assure you.

So, if you want to waste time and nerves with a solicitor, go ahead; just mind that the licensing authority supports those checks, so it's not illegal, particularly for solicitors.

I understand where this fury comes from, but it is not necessary to reflect that on someone who has been trying to help you.

It's really your choice.

So your advice is to wait? What would you do in my place? Wait, wait, and wait some more. Which terms and conditions state that a payout can take up to 30 days?

You're talking about these kinds of checks. What are these checks that take over 13 days? Reviewing documents takes maybe 15-20 minutes, and checking bonus terms and conditions takes 30 minutes. How do you arrive at 14 days, let alone 30 days? What exactly is being checked? Everything is correct and complete.

Next question: why isn't the deposit checked? This means players can deposit without any verification and can deposit again and again without further checks. But withdrawals are immediately checked and not processed. If I were to deposit now, it would be approved even though the checks are carried out, which would be illegal and could lead to the loss of the license.

Especially for players who want to build trust and demand and have security, what is happening here is not right.

What do you say to that?

Also ist Ihr Rat warten? Was würden Sie denn an meiner Stelle machen? Warten, warten und weiter warten in welchen AGB‘s steht drinnen das eine Auszahlung bis zu 30 Tage dauern kann.

Sie sprechen von solchen Überprüfungen. Was sind denn solche Überprüfungen die über 13 Tage dauern? Sichtung von Dokumenten vielleicht 15-20min und eine Bonusbedingungen überprüfen 30min. Wie kommt man auf 14 Tage geschweige denn 30 Tage? Was wird denn geprüft? Es ist doch alles richtig und vollständig vorhanden.

Nächste Frag warum wird es nicht bei der Einzahlung geprüft? Das heisst Spieler sollen einzahlen verlieren keine Überprüfungen können immer wieder einzahlen ohne Überprüfungen. Aber eine Auszahlung wird sofort überprüft und nicht ausgezahlt. Wenn ich jetzt einzahlen würde, würde man es genehmigen obwohl die Überprüfen so macht sich strafbar und verliert auch seine Lizenz.

Vor allem Spieler die Vertrauen aufbauen und Sicherheit verlangen und haben zugunsten des Spielers ist es nicht rechtens was hier abläuft.

Was sagen Sie dazu?

Yes, exactly; the best advice is to stay calm and wait. I'm sorry to repeat that but casinos won't pay out the money unless the check is done. That's a substantial condition. However, you already lodged a free-of-charge complaint, which means that the mediator is also watching the whole situation. I personally understand that you are trying to reason through the situation, but that's really not the point now. Deposits have very little to do with withdrawals; it's not comparable, and we can talk about it specifically if you want.

When it comes to the check being undergone: Let's wait and see.