Sportsbet.io Casino - opšta diskusija

Head of Community & Social Media

pre 1 godinu

Ako želite da diskutujete bilo šta vezano za Sportsbet.io Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.

Snne

Početnik

Turska

pre 1 godinu

OriginalPrevod

Hi dear friends,

Sportsbet.io does not pay my money since 3 december. I played over cameroon. luck was on my side and it was my first bet.My bets won then i wanted to withdraw. I tried to withdraw but it was rejected. Then my account was disabled to withdrawals. Security departmen wanted Kyc from me 2 (twice). I verified them faster then they told me that I have multiple accounts. Then they do not answer me never. Sportsbet accuses me of multiple accounts because my old email addresses are similar.I did not use any promotion or bonus.I had created an account before, but I had closed and created those accounts.I was usually losing money and when I won a bet I was withdrawing and closing my account. I was losing a lot of money. but when i wanted to have fun i was opening a new account because i closed my old account. I don't have two accounts active at the same time and live support told me that I can do it. Also, condition 10.1 said I could do it. I didn’t violate any rules. Please be awarenes about their behaviours.

I hope Daniel will help me. Not a lot of money for sportsbet.İo

Radka

Snne

Social Media & Community Specialist

Snne

pre 1 godinu

OriginalPrevod

Hello Snne,

you've already made the most important step - you submitted the complaint 👍. Generally speaking, if our complaint team finds that you didn't gain any unfair advantage by creating multiple accounts then you should receive your winnings.

Now stay in touch with your complaint and answer every question you'll be asked, please. Also, be prepared to present any related emails you got from the casino.

Adrianoqxda

Posetilac

Brazil

pre 1 godinu

OriginalPrevod

Zdravo prijatelji, deponovao sam iznos sa sportsbet.io i dobio besplatne okrete u kazinu, igrao sam i osvojio glavnu nagradu u vrednosti od 4000 dolara, kuća je zamrznula moj dobitak, nije mi dozvolila da se povučem, tražila verifikaciju dokumenata i uradila sve, i još sam poslao mejlom kako je traženo, pošteno sam pobedio i oni to znaju, onda su mi poslali mejl da sam prao novac, i neprihvatljivo, osvojeni iznos igrao pošteno i kuća traži izgovor da ne plati i navodi da sam dobra osoba i da imam pranje novca pošto sam položio samo 50 reala u kuću.

Automatski prevedeno:

Radka

Adrianoqxda

Social Media & Community Specialist

Adrianoqxda

pre 1 godinu

OriginalPrevod

Money laundering is surely about depositing much higher sums. It's good you have already submitted the complaint. By doing so, you give us a chance to review the casino's approach.

Tomas will look into the matter, just give it some time 🙏