pre 1 godinu
Ako želite da diskutujete bilo šta vezano za Stelario Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
Stelario Casino - opšta diskusija
pre 1 godinu
Služba podrške se pozvala na moje pitanje tako da sam poslao pismo finansijskom odeljenju, ni finansijsko odeljenje nije odgovorilo, nakon čega sam postavio nekoliko pitanja službi podrške, a oni su jednostavno prestali da mi odgovaraju, ćaskanje je ostalo otvoreno 5 -7 minuta, a oni su me jednostavno ignorisali!
Automatski prevedeno:
pre 1 godinu
Not good at all.
I feel it has something in common with the withdrawal issue, based on the complaint.
Anyway, can you answer Tomas? He asked - and I would also like to know:
"Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?"
Just a note, payment options available for deposit may be restricted for withdrawals, sadly this is quite often mentioned in complaints. Do you know you can ask about that in advance? As well as you can ask the casino to verify you before you submit any withdrawal.
Many players do that.
Ažurirano od strane autora pre 1 godinu
pre 1 godinu
Da, bio sam potpuno verifikovan i kazino nije govorio niti nudio bilo kakve alternativne metode, morao sam da razmišljam svojom glavom!
Napravio sam nekoliko depozita preko Skrill-a, nakon čega sam se prijavio za povlačenje, potvrdili su da će povlačenje biti izvršeno 13.02.2023, ali sam 11.02.2023. otkazao uplatu, igrao još malo i pobedio još malo novca i 02.12.2023 ponovo sam se prijavio za isplatu, sada opet očekujem isplatu od 200 i 300 evra!
U dvorištu 21. veka i plaćanja se vrše skoro svuda trenutno, naravno, ako kazino ne želi da zadrži vaša sredstva na svaki način !! kako kazino kaže da imaju jako zauzeto finansijsko odeljenje pa treba dugo čekati, jako sumnjam da imaju 1000 transakcija dnevno da ne mogu da obrade sve isplate, to je potpuna glupost!
Usluga podrške je neka vrsta bota koji odgovara šablonskim odgovorima i poziva se na mejl finansijskog odeljenja, koje zauzvrat ne odgovara ni jedno! Služba podrške u ćaskanju je jednostavno prestala da odgovara na moja konkretna pitanja i ignoriše me!
Ovaj kazino je pravi pakao za igrače, nema poštovanja, nema udobnosti, već ćutim o vraćanju slotova koji se povremeno usporavaju tokom igre i igraju veoma čudno, i nije bitno koji provajder, napominjem da Internet veza je stabilna!
Napominjem da su se mnogi igrači ovog kazina suočili sa sličnim problemima, kazino vodi neodgovornu politiku prema igračima, uopšte nisam siguran da su nekome i platili!
U stvari, svaki kazino je posrednik između igrača i provajdera kazino igara, zadatak kazina je da pruži usluge klijentu i učini mu vreme ugodnim na njihovoj veb lokaciji, a ako postoje problemi sa plaćanjem, to ukazuje da kazino namerno zadržava sredstva tako da igrač poništi povlačenje i to je izgubio, ili da uopšte ne plati, već da traži razloge za neuplatu ovih sredstava, traži nove i nove dokumente ili smišlja nove razloge za ne plaćaju! i avaj, kao što je ovaj kazino 80% ili čak 90%
Automatski prevedeno:
pre 1 godinu
Prva uplata je uspešno primljena! Čekam drugu! Čudno je da je finansijska služba, gledajući moj profil, izvršila jednu uplatu, a drugu platila! Navodno je to urađeno da igrač izgubi pare, ne vidim drugo objašnjenje! Ne preporučujem ovaj kazino, samo živci i problemi! Neću da igram ni u jednom kazinu iz njihove kancelarije, a imaju ih oko 10, a dvojica su već imala ovakav problem!
Automatski prevedeno:
1
pre 1 godinu
Hello and thank you for both updates.
I guess that you helped to enlighten many insights and tips about this casino. And I hope players will find your posts to make a viable decision.
In case other issues with the ongoing withdrawals arise, let us know. I want to make sure you'll get the full amount.
pre 1 godinu
Sve je u redu, možete zatvoriti žalbu, drugi deo iznosa je uspešno izgubljen, kazino je postigao svoj cilj! Više ne idem u ovaj kazino, niti savetujem druge, ne razumem zašto je potrebno 3 dana da se čeka na uplatu i još uvek ograničeno na 400 evra, kada je kazino pun, sa trenutnom isplatom i bez ikakvih ograničenja! posebna priča o slotovima, možete reći bilo šta, ali zamrzavanje igre u svim igrama ima smetnje spolja! ako je to bila brzina veze, zašto onda u drugom kazinu slotovi igraju potpuno drugačije, + povratak nivo je gori nego ikad, igranje iste igre više od 10 godina, znam kako se igra,! kada se igra na svim linijama sa množiocem 5 za 60 okretaja, nije ispalo ni 5 centi, nagrada od 50 centi daje 1,4 evra, ovo je smeh !sad ću izabrati kazino, samo sa dobrom reputacijom, i sa trenutne isplate, ovaj kazino i sva kazina ove kancelarije, dodaću ga na svoju crnu listu!
Automatski prevedeno:
pre 1 godinu
Hello,
I informed Tomas about that. I'm personally sorry it ended like that. 🙁
pre 1 godinu
Moje iskustvo je bilo jako loše, deponovao sam nakon overe dokumenata, a pri povlačenju su mi tražili dokumente koje sam poslao i nisu hteli da prihvate, po mom mišljenju to je prevara i taj novac više nikada neću videti ...
Ažurirano od strane autora pre 1 godinu
Automatski prevedeno:
pre 1 godinu
Reći ću vam, oni kazina koji rade proveru identiteta na samom početku odmah nakon registracije su manje-više pošteni! A oni koji kažu da uplatite depozit i kasnije prođete verifikaciju, ne bi trebalo ni da počnete da igrate u takvim kazinima! Traže gomilu nerazumljivih dokumenata, ili selfi na pozadini njihovog sajta, gde možete da vidite podatke o vama, pa je ovo glupost, ali ako igrate sa pametnog telefona, kako da napravite selfi, hahaha
Automatski prevedeno:
pre 1 godinu
Moje iskustvo je bilo jako loše, deponovao sam nakon overe dokumenata, a pri povlačenju su mi tražili dokumente koje sam poslao i nisu hteli da prihvate, po mom mišljenju to je prevara i taj novac više nikada neću videti ...
Automatski prevedeno:
pre 1 godinu
Hi, I'm sorry to hear about your case. Did you try to ask what is the problem with the documents you sent and why the casino doesn't want to accept them ? How long has this situation been going on ?
Can you let us know so we can have a better overview and try to help you ?
pre 1 godinu
Reći ću vam, oni kazina koji rade proveru identiteta na samom početku odmah nakon registracije su manje-više pošteni! A oni koji kažu da uplatite depozit i kasnije prođete verifikaciju, ne bi trebalo ni da počnete da igrate u takvim kazinima! Traže gomilu nerazumljivih dokumenata, ili selfi na pozadini njihovog sajta, gde možete da vidite podatke o vama, pa je ovo glupost, ali ako igrate sa pametnog telefona, kako da napravite selfi, hahaha
Automatski prevedeno:
pre 1 godinu
Hi, I don't think it's entirely appropriate to lump all casinos together and it's not the casino's responsibility to verify players after they deposit. Of course, if the player asks for it and the casino allows him to verify himself, that's a positive thing.
Anyway, I see that you probably didn't have a good experience and got into a similar situation, did you ?
Hopefully, similar problems will not arise in the future and you will collect only positive experiences.
Ažurirano od strane autora pre 1 godinu
pre 1 godinu
Čekam da izvršim povlačenje iz kazina Stelario, teraju me da verifikujem svoj nalog sa zahtevom za malo verovatne dokumente, nakon što su poslali ogromnu količinu dokumenata, nastavljaju da me traže druge privatne informacije koje je takođe teško naći.
Čini se da se trude da ne plate vaše povlačenje.
Može li mi neko pomoći?
Automatski prevedeno:
pre 1 godinu
Hello!
Despite what you might think or expect, I would say the easiest way to pass the verification is to cooperate with the casino. Passing the verification is the main step to get closer to successful withdrawal.
May I know which unlikely documents you were asked to provide?
Let me know, please.
pre 1 godinu
Zdravo, tražili su različite vrste dokumenata, kao što su:
bankovni ugovor sa datumom i poreskim brojem.
prebivalište i druge stvari.
Trenutno sam prošao verifikaciju i izgleda da plaćaju.
Ja ću da ti ažuriran
Automatski prevedeno:
pre 1 godinu
The tax code sounds a bit odd, but bank contacts, proof of address (residence) and your ID is usually requested by every reliable casino. Since you say you've already been verified, I hope the withdrawal will reach your account soon.
Please, let us know if it worked out 🙂
pre 1 godinu
Hello my name is Christos and i start and account at STELARIO casino at November 1st 2023.
After i did make a 40euro deposit (no bonus incuded) i procced to the hacksaw provider and bought the super bonus at ITERO at 0.20 stake and won 110 euro i then bought ROYAL POTATO at 0.20 stake and won 180-190 euros and lost some of them at the end i bought the super bonus at BOWERY BOYS 0.20 stake and won 1740 euros and lost some of them i did tried to make a withdraw the amount of 600 euros the casino informed me that i must verify myself with some documents and so i did.
After that they did send me an email asking for a selfie of me holding my ID and so i did that also and after all of the document (bills that shows my address, a phone bill with my name, my bank card in front and back and my ID) they blocked me with the following reason "THE ACCOUNT HAS BEEN BLOCK FOR GAMBLING ADDICION" and they send me the following EMAIL :
Dear Christos Zaloumis,
The Stelario Casino Risk Department has conducted a detailed investigation into your SENPAI21 login. Account SENPAI21 - did not pass the casino security check.
During the verification of your account, a violation of the project rules was discovered, namely:
- It is prohibited to transfer funds from one account to another and use third party payment methods;
Due to the identified violations, your balance was canceled and your account was closed without the right to reopen.
According to the rules of the project, you are prohibited from playing on this site. The Casino is not responsible for your opening a new account or any losses you may incur after opening a new account.
We reserve the right to close an account created in violation of these rules at any time.
This decision is final and cannot be revised.
So i did make all the effort and believe me its very hard for me to endure all that i am here and ask you
can you please help so i can retrieve my money?
Thank you a lot.
pre 1 godinu
Did you violate their terms and conditions by depositing with a payment method other than the one you registered with the casino or one that wasn't in your name?or was it one only in your name that you could verify at a later date prior to making a withdrawal request?
In the post it doesn't mention closed to gambling addiction problems, please clarify so that your problem can be better understood. Online casinos can be slimy with their terms and conditions and when you sign up you agree that they can close your account and confiscate your winnings if they want to without even giving a valid reason.
Ažurirano od strane autora pre 1 godinu
pre 1 godinu
I did deposit via Visa card with MY name and when the withrdraw time came the only option they had is BANK TRANFER with IBAN and i did it. 
here you can check what it says everytime i try to connect
pre 1 godinu
The option is to launch a complaint here and see if they can help. It appears to me that they are looking for a way ou of paying you for some reason. Has this casino web rated on here and if so do they have a good reputation? It's a difficult one but in their terms and conditions they ( casinos) reserve the right to close your account and confiscate your winnings if they want to without even giving a valid reason. See what the Casino Guru team advise.
