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Ponovo odbijen iz nepoznatog razloga.
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Syndicate Casino - opšta diskusija (strana 2)
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Hello,
allow me to start with the KYC - it's truly amazing having such live feedback in almost real-time 🙂.
As far as I understand, the account is now fully verified, yet the casino is not going to send you an email containing this information, ok can be.
I also think that the process was quite quick, according to what I am used to from the player's complaints. 😀
I believe that Emily provided a few useful pieces of information, such as "Please note that, as I see in the system, in order to confirm and accept your ID, you need to upload a foreign passport or driver's license." and explained that you will be notified - I can understand that she can't go into more details because she is a live chat operator and the KYC is handled by a different department, but I got the impression that she tried to be helpful and responsive.
Sadly, I do not know how their system deals with the uploaded documents, but as I already wrote, I guess that those "unknown reasons" are just automatic notifications, only the support can tell more, I think. But it would be great if the message said: please use the correct format, etc.
Now we're getting to the cashout - this is a big " I don't know" you have already asked the casino about this am I right?
pre 1 godinu
Opet, ovo je normalno za vas 🙂
Rezimirati:
Lična karta - dva puta odbijena tražena vozačka dozvola
Vozačka dozvola - odbijena jednom. Pasoš je zatražen
Tražen pasoš - odbio sam da im ga dam. Rekao je da je dovoljno što je poslao ličnu kartu i vozačku dozvolu.
Večeras sam namerno odigrao sva sredstva na računu, i odmah sam dobio obaveštenje o potpunoj verifikaciji računa. Više mi nije bio potreban pasoš. Nalog je odmah verifikovan. Sa dokumentima koje sam ranije dao. To je ono što su čekali. Ne znam kako si došao do mog zaključka. 🙂
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Greetings
What do you think about Syndicate Casino?
.. They do not confirm my identity in any way...
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Hello.
Sounds quite similar to the previous conversation I had with a player from Kazakhstan.
Care to provide more details? What seems to cause the problem in your case?
pre 1 godinu
They refuse to confirm the verification with the same documents that were successful at other casinos
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Still very similar. May I know which documents seem to be rejected and why? Are there any other options left?
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Utility bill and prepaid Master card
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And why?
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personal information
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pre 1 godinu
Your documents have not been approved All I have in this world is my balls and Syndicate,
and I don’t break them for no one.
Tony Montana
DOCUMENTS DECLINED It seems something’s wrong with the document (Screenshot_20230506_153356.jpg). Syndicate Godfather noticed that Please, upload a Bank Statement that shows the Card Holder's full name and the card number to proof us that this card belongs to you. .
We can’t pay you till you pass verification. Please contact our support team for more details.
Speak soon,
Syndicate Clan
pre 1 godinu
Your documents have not been approved All I have in this world is my balls and Syndicate,
and I don’t break them for no one.
Tony Montana
DOCUMENTS DECLINED It seems something’s wrong with the document (IMG_20230505_160225.jpg). Syndicate Godfather noticed that Cropped edges of the document, all edges must be visible .
We can’t pay you till you pass verification. Please contact our support team for more details.
Speak soon,
Syndicate Clan
pre 1 godinu
Kindly mind avoiding showing such documents publicly! It's not safe.
I suggest you ask the casino for a proper explanation.
Usually, for statements cropped files and screenshots are not allowed - mostly. The preferred format is .pdf
It would be good to know the purpose of the requested document to ensure it provides the necessary information. For example, as proof of address, the bank statement in the form of .pdf would be better than a picture of some post slip.
" Please, upload a Bank Statement that shows the Card Holder's full name and the card number to proof us that this card belongs to you. " I think you should do that the way you were suggested.
pre 1 godinu
I use a prepaid card... There are no statements here like in the parent bank
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Let me say that I reached €500 in this Casino... But since there was no approval of the documents... I continued to play... I guess they know the psychology of the players... Now I'm at zero... Maybe I'll make a deposit next time when I'm full confirmed... Not before...
pre 1 godinu
If you feel like you can't help yourself stop playing in such a situation I would strongly advise you to verify your account in advance. This is the best way to void unnecessary delays once you win. Every decent casino allows players to undergo verification per request.
Any chance to set up gambling limits while you struggle? It should prevent you from losing, I'd say.
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