Zdravo, vidim da niste jedini koji ima problem sa kazinom navodeći da imate 2 naloga. U vašem slučaju vidim da ste već otvorili žalbu i opisali neke informacije. Ne znam šta bi mogao biti problem u vašem slučaju. Da li znate nekoga ko bi takođe mogao da otvori nalog sa iste IP adrese? Da li ste u kontaktu sa kazinom kada kažete da ne žele da reše vaš problem?
Našem timu, a posebno Petroneli, biće potrebne dodatne informacije od vas kako bi vaš slučaj napredovao, tako da ne zaboravite da ih popunite.
Za sada ćemo sačekati da vidimo kako će se vaša situacija dalje razvijati i biće nam drago ako sa nama podelite nove informacije na forumu. Do sada ti želim puno sreće. ☘
Hi, I see you're not the only one who has a problem with the casino stating that you have 2 accounts. In your case, I see that you have already opened a complaint and described some information. I don't know what the problem could be in your case. Do you know of anyone who could also open an account from the same IP address ? Are you in contact with the casino when you say they don't want to solve your problem ?
Our team and especially Petronela will need additional information from you in order to move your case forward, so don't forget to fill them in.
For now, we will wait to see where your situation moves on and we will be happy if you share new information with us on the forum. So far I wish you good luck. ☘
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