Hej, upravo sam primetio da je vaša žalba odbijena jer se zapravo odnosila na potpuno isto pitanje kao u prethodnom. Dakle, zaista mi je žao što naš tim za žalbe nije mogao da nastavi sa tim.🤷♀
Vidim da kazino uopšte nije voljan da komunicira, tako da nažalost ne možemo da idemo dalje.
Obavestiću naš tim za podatke da kazino više nije dostupan i moraćemo da promenimo informacije u našem pregledu ako je sada zaista zatvoren.
Obično je prilično tužno ako nismo u mogućnosti da pomognemo jer kazino ne komunicira sa nama, ali su nam ruke zaista vezane kad god se to desi, pa se samo nadam da to razumete.
Ne ustručavajte se da nas kontaktirate kad god vam zatreba.
Hey, I just noticed that your complaint was rejected because it was actually regarding the exact same issue as in the previous one. So, I am really sorry that our complaint team couldn't move forward with it.🤷♀️
I can see that the casino is not willing to communicate at all, so unfortunately we can't move forward at all.
I will inform our data team about the casino not being available anymore, and we'll need to change the information in our review if it is really closed now.
It is usually pretty sad if we are not able to help because of the casino not communicating with us, but our hands are really tied whenever this happens, so I just hope that you can understand that.
Please do not hesitate to contact us whenever you need.
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