Upozorenje: Rabidi NV sada radi bez dozvole! (strana 12)

Good morning,

Allow me to be a bit more direct this time, as the discussion seems to be drifting into overly theoretical territory, moving away from the actual issues at hand.

For the sake of transparency — and to help players who genuinely want to understand what's going on — it would be useful to summarize the key points that have emerged from our exchange:

1. You receive commissions from casinos, as you yourselves have acknowledged. Therefore, your position cannot be considered fully neutral, and players deserve to be clearly informed about this when reading reviews or decisions.
2. Players are not subject to the same terms as streamers. There is a clear double standard here, with preferential treatment given to public-facing individuals — a reality that doesn’t reflect the average player’s experience. This too needs to be clearly stated.
3. It remains unanswered whether you were aware of Rabidi’s bankruptcy. This is a serious matter, and after searching the forum, I’ve found no official announcement, either before or after the collapse (or the so-called "rebranding"). If you didn’t know, that’s worrying. If you did and chose not to inform the community, that’s even worse.
4. Accounts previously closed due to gambling addiction have been reopened by this company. Even more alarming, those users received promotional offers via email and SMS, which is blatantly illegal and in clear violation of ethical and regulatory standards for consumer protection.

As for my specific case, I have already submitted a request to reopen my complaint, and I am fully available to provide any clarification required. I have also reached out via email.

I believe I’ve done my part — calmly, clearly, and with evidence. Whether or not there will be a meaningful response and responsible follow-up from your side is now purely a matter of credibility and accountability.

I'm glad you managed to reopen the case, that was the intention aside from responding to your opinions and questions.

Good luck with the complaint, there is no need to discuss that further on the forum, if you don't like, since it is not related to your compalint at all.

Be well.

Thank you for your message.

It is quite clear that — based on experience — you are trying to politely close the conversation without providing any answers to the four key points I raised. However, I must stress that these are not side comments. They are directly related to my case, both in context and in consequence.

Let me remind you of the issues:

1. That your platform receives commission from the casinos it reviews
2. That regular players are not treated under the same terms as streamers
3. That there has been no clear response regarding whether you were aware of Rabidi’s bankruptcy, nor has there been any official forum announcement — not even after the fact
4. That accounts previously closed due to gambling addiction were reactivated and received promotional emails and SMS — which is a clear legal and ethical violation

You may consider these matters "unrelated," but for me — and likely for many other players — they are fundamental to the credibility of any complaint process, including mine.

Yes, my complaint has been reopened, but these questions remain — and avoiding them only deepens concern.

Additionally, I am still waiting for a response from your team via email, since Tuesday.

I expect clear answers — not polite avoidance.

Hello,

I understand you consider complaints to be also about what is generally right or wrong, but it is not that simple.

This is what I have been trying to explain, and I perfectly understand that from your perspective my concrete explanations were not what you wanted to hear, thus considered as polite avoidance. That's ok; I'm used to that.

I'm just trying to prevent you from feeling disappointed, because what you've been lately describing is quite far from how complaints work. In a very short version, complaints are pretty much about whether players should be paid off or not.

That has been all - the whole time. It is up to you whether you consider your expectation based on my clear answers.

I wish every player's complaint to be fairly resolved. My colleagues are very busy with current cases, so be patient, please. Peter will get back to you; I sent him a note.

Thank you for your response.

I understand your perspective — that the complaint process is mainly about resolving financial disputes. However, I believe it’s reductive and problematic to treat complaints solely as "payment or not" matters, while systematically ignoring broader issues that directly impact trust, fairness, and player safety.

You may view my observations as "unrealistic expectations" or "moral commentary," but for me — and likely for many others — these are specific and documented facts, based on real incidents.

And to be completely clear: I don’t view your responses as polite avoidance because they weren’t what I wanted to hear — I view them as avoidance because they don’t address the core issues raised. Especially the most serious one:

➤ The matter of Rabidi’s bankruptcy.

Despite multiple mentions, there has been absolutely no response from your side. No clarification on whether you were aware beforehand, no transparency, and not even a post-factum forum announcement — nothing.

For an issue this serious, affecting thousands of players, silence is not discretion — it’s concealment.

I appreciate that you contacted Peter, and I will wait for his response. But I’ll say this again: I will not ignore issues just because they’re uncomfortable. On the contrary, as long as they remain unanswered, I will continue to raise them — because that’s the responsible thing to do.

Thank you again

Hello,

I'm sorry to see you are not willing to accept there are ways we follow and again, I perfectly understand you expect us to act precisely and solely based on your observations. Just one final note:

We react to facts; complaints provide facts. This is a forum where people talk about everything they want. Forum is not fact-based.

We are not a court; we adhere to the Fair Gambling Codex instead. Did you take the time to read it, please?

You would see we focus on a specific area - the fairness applied through rules and payouts.

Bankruptcy is not something my colleagues could investigate or punish. The Safety Index shows the players how likely the casino is going to pay out. Can you kindly see the difference?

My conversation with you hopefully shows I also do not run from unpleasant issues.

You don't have to answer.

Have a lovely weekend, and stay well.

Thank you once again for your response.

First of all, I never claimed that the platform should act solely based on my personal observations. I have pointed out specific, verifiable facts — not opinions — and asked for transparency, not punishment.

You say you're not a court and that bankruptcy cannot be investigated by your team — I agree. But allowing players to continue depositing and playing without any warning about such a serious issue, and then offering no official communication even after the fact, is not justice, nor does it align with any credible form of fairness or responsibility.

Yes, I have read the Fair Gambling Codex. I also understand the difference between a payout dispute and a systemic failure that affects thousands of players. That is precisely why I raised the issue — because in this case, the Safety Index failed. You say it’s meant to protect players — I say it didn’t.

Whether this happens on the forum or elsewhere, this is ultimately a matter of accountability. I'm not here to argue endlessly — I simply expected clarity, not deflection.

And let me be clear: I do not intend to stop here. As long as these issues remain unanswered, I will continue to raise them and speak about them publicly — because they concern all players, not just me. Silence is not a solution.

Thank you again

Hope you're enjoying the Monday.

I assume the warning has been here for quite some time - Every player is free to read the forum post and make his or her opinion on anything written here. We have never "warned" players about something out of our reach, but we are glad to have such an amazing community to share their thoughts on that. I imagine it is nothing compared to the moral frame you obviously represent. honestly.

Anything I said so far ended up in switching, I'm afraid.

As long as transparency remains punishment, clarity is deflection, and so on, I honestly have not much else to add. I'm a forum admin trying to help you understand our principles and approach. If you don't like what my colleagues do, I get it, and I hope you will find another site or forum more suitable for you.

Thus, thank you and stay well.

Radka,

Thank you for the... clarification.

When transparency is met with sarcasm and accountability with deflection, this isn't support — it's polished silence. Especially when the platform has openly admitted it receives commissions from the very casinos it’s supposed to objectively review — "neutrality" goes right out the window.

Even more curious is how no one seems remotely concerned when that same "employer" suddenly changes names and legal entities overnight, and affiliate programs continue… through a different door. Doesn’t that raise a single question?

The Safety Index protected no one here — and when trust is broken, asking questions isn't negativity, it's responsibility. I’ll keep asking. Calmly, publicly, and without rhetorical cosmetics.

Good luck with your "principles."

🔍 For those who want the key points without digging:

💸 The platform(CasinoGuru) is paid by the casinos it reviews. Objectivity?

🏃‍♂️ The "employer" rebranded overnight — no statement, no explanation.

🔗 Affiliate programs continue under a new company name like nothing happened.

🚫 The Safety Index failed to protect players, and no one took responsibility.

Hope you had a nice day.

I'll skip the usual part about shifting words if you don't mind.

I'm not here to investigate casino employees; rebranding is a very common thing; however, it does not mean that such a change is enough to allow a casino to start anew at Casino Guru.

If you aim to get in touch with the Data Team regarding your feedback, you may always do so:

The rest have been covered already.

Radka, once again — you haven’t actually answered anything. You politely deflect, but completely avoid the core facts. As before, I’ll highlight them again, even more clearly, so there’s no misunderstanding: 🔍 Let’s break it down — again:

💸 The casino was operating under Rabidi N.V., which filed for bankruptcy. Now the same casinos operate under a different name, but with the same brand, same site, and same structure.

🕵️‍♂️ No official explanation has been given to players regarding what happened to their funds.

🔁 The casino’s URLs keep changing to avoid blacklists — including the official list of the Hellenic Gaming Commission.

🚫 This group is officially blacklisted by the Hellenic Gaming Commission (Greece), yet continues to operate through new domains.

❓ Will this be investigated? Or is that also "outside the scope" of Casino Guru? This isn’t about "opinions" or "tone."

These are facts affecting real players who lost real money. Repeating "this has already been covered" doesn’t make it true. Your silence on all of this — and the fact that this casino keeps dodging regulation — speaks volumes. We will not stop asking. 

Hello again.

Please read the Fair Gambling Codex once more to see what we actually investigate. As you may see, we consider allowed countries over the local or international law requirements because, as I explained to you, we are not lawyers or an official regulatory body. We instead believe even unlicensed casinos may be fair enough without investigating current regulations in every country in the world because there are other important aspects of the casino features. Unless unpaid players submit complaints to prove they had never been paid, such information is among the "other" aspects. As I told you, we work with the concrete facts and situations.

I also spoke to Peter regarding your form of reopening request and the rejection. So, I'm now asking you one last time to start considering everything we told you so far, because if you keep dishonestly judging our work like you have been doing the whole time, I'll restrict you from the forum and all posts commenting on the same matters will be deleted as duplicate posts. However, your access to submitting complaints will be untouched, just in case you would ever need support.

We are here to help players in need; this forum is not reserved for you or me constantly repeating our principles over again.

If you read my posts, you should get the idea of how the Index and Codex work; if you can't respect that, find another site, please.

End of the conversation.

Radka,

Thank you for making the direction of this conversation absolutely clear.

Before accusing me of "dishonestly judging your work," I suggest you take a serious look at the behavior of your own platform. While you claim to stand for fairness, your system has rejected positive reviews I submitted for casinos where I had no issues whatsoever. I have screenshots proving that my reviews were never published — without explanation.

In fact, you’ve already restricted my ability to submit reviews, even though I’ve never violated any rules or abused the system in any way.

This alone raises serious concerns about the platform’s transparency, neutrality, and credibility.

So let me ask clearly:

Why am I not allowed to post positive feedback?

Why are negative complaints selectively promoted while balanced or positive experiences are filtered out?

If your platform filters reviews based on a predetermined narrative, how is that fair to players — or honest?

Instead of threatening users with bans and deletions for raising valid and well-founded questions, maybe your team should ask itself why so many players are pointing out the same problems. That, in itself, is a sign — not a "duplicate."

You may delete forum posts, but you can’t control the broader public conversation outside this space.

I will continue to share the facts, screenshots, and evidence — because fairness is not just a word in your Codex. It’s something players expect and deserve.

And one last point worth highlighting:

You openly admitted that your platform lists and promotes casinos that are not licensed, and considers them "fair" based on internal criteria.

This means Casino Guru knowingly sends players to unlicensed, unregulated operators, while claiming to protect player safety.

That isn’t just misleading — it’s dangerous. And it raises very serious questions about your role and responsibility in the industry.

Finally, I would like to create a separate post sharing my full experience, so I can help other players avoid ending up in a situation where they constantly have to prove "they are not elephants".

Regards

Once more you're assuming without paying attention to information provided. But I won't say it raises serious concerns about you... that has never been the point.

We have never restricted you; your reviews were not reviews at all. For example, saying the casino is number one in Greece because you have won is not really helpful for others. Please check your email. 🙏

Bizzo review and provided explanation:

"Thank you for your review! It is nice to see that you rated the casino so highly. Frankly, we're unable to approve the review as it stands because it doesn't include any specific details about your experience. Could you please provide a bit more information about what you liked? This will help ensure that your review is as helpful to other players as possible. We truly appreciate your understanding and look forward to hearing more from you."

National Casino review and provided explanation:

"Thank you for your review! It is nice to see that you rated the casino so highly. Frankly, we're unable to approve the review as it stands because it doesn't include any specific details about your experience. Could you please provide a bit more information about what you liked? This will help ensure that your review is as helpful to other players as possible. We truly appreciate your understanding and look forward to hearing more from you."

Instant Casino review and provided explanation:

Thank you for your review! It is nice to see that you rated the casino so highly. Frankly, we're unable to approve the review as it stands because it doesn't include any specific details about your experience. Could you please provide a bit more information about what you liked? This will help ensure that your review is as helpful to other players as possible. We truly appreciate your understanding and look forward to hearing more from you.

The last attempt was successful because you mentioned actual information in the review - like support quality or suggesting the Revolut.

No one here has ever aimed to stop you from posting. However, you still show no respect for our transparency or procedures and instead of reading, you keep repeating your own conclusions. It is generally not possible to keep up with your constant misunderstanding of events.

Have you ever asked whether players from regulated markets have access to all casino reviews? No, you instead just assumed. Not to mention that your approach is very dangerous, because if players from regulated countries have no access to casino reviews, how should they know whether it is a safe place to play? Local regulators believe that restriction is the best way to protect players. Well, we see it differently and promote openness instead. Look how many players from the UK end up playing on scam sites.

Well, I'm closing your access to the forum.

Regards.

Hello miltoskaz,

Setting up the second account to show us how fairly you follow transparency by pretending to be a different user? I'm sorry, banning the account now.

Dear Ms. Radka,

Could you please clarify why the message was deleted? Is it true that you also blocked them?

I decided to not to ban your account just yet despite I'm more than sure that this is simply suspicious:

thank you , but You're not answering my question.

I see you're working just like the casinos — are you tracking IPs too?

Hello,

Yes, we ban duplicate accounts created to enter the forum upon restricting the access.

And yes, IP is publicly traceable and not just for casinos.

Enjoy your weekend. I'll be off for today.