Warning: Rabidi N.V. is now operating without license! (strana 12)

Good morning,

Allow me to be a bit more direct this time, as the discussion seems to be drifting into overly theoretical territory, moving away from the actual issues at hand.

For the sake of transparency — and to help players who genuinely want to understand what's going on — it would be useful to summarize the key points that have emerged from our exchange:

1. You receive commissions from casinos, as you yourselves have acknowledged. Therefore, your position cannot be considered fully neutral, and players deserve to be clearly informed about this when reading reviews or decisions.
2. Players are not subject to the same terms as streamers. There is a clear double standard here, with preferential treatment given to public-facing individuals — a reality that doesn’t reflect the average player’s experience. This too needs to be clearly stated.
3. It remains unanswered whether you were aware of Rabidi’s bankruptcy. This is a serious matter, and after searching the forum, I’ve found no official announcement, either before or after the collapse (or the so-called "rebranding"). If you didn’t know, that’s worrying. If you did and chose not to inform the community, that’s even worse.
4. Accounts previously closed due to gambling addiction have been reopened by this company. Even more alarming, those users received promotional offers via email and SMS, which is blatantly illegal and in clear violation of ethical and regulatory standards for consumer protection.

As for my specific case, I have already submitted a request to reopen my complaint, and I am fully available to provide any clarification required. I have also reached out via email.

I believe I’ve done my part — calmly, clearly, and with evidence. Whether or not there will be a meaningful response and responsible follow-up from your side is now purely a matter of credibility and accountability.

I'm glad you managed to reopen the case, that was the intention aside from responding to your opinions and questions.

Good luck with the complaint, there is no need to discuss that further on the forum, if you don't like, since it is not related to your compalint at all.

Be well.

Thank you for your message.

It is quite clear that — based on experience — you are trying to politely close the conversation without providing any answers to the four key points I raised. However, I must stress that these are not side comments. They are directly related to my case, both in context and in consequence.

Let me remind you of the issues:

1. That your platform receives commission from the casinos it reviews
2. That regular players are not treated under the same terms as streamers
3. That there has been no clear response regarding whether you were aware of Rabidi’s bankruptcy, nor has there been any official forum announcement — not even after the fact
4. That accounts previously closed due to gambling addiction were reactivated and received promotional emails and SMS — which is a clear legal and ethical violation

You may consider these matters "unrelated," but for me — and likely for many other players — they are fundamental to the credibility of any complaint process, including mine.

Yes, my complaint has been reopened, but these questions remain — and avoiding them only deepens concern.

Additionally, I am still waiting for a response from your team via email, since Tuesday.

I expect clear answers — not polite avoidance.

Hello,

I understand you consider complaints to be also about what is generally right or wrong, but it is not that simple.

This is what I have been trying to explain, and I perfectly understand that from your perspective my concrete explanations were not what you wanted to hear, thus considered as polite avoidance. That's ok; I'm used to that.

I'm just trying to prevent you from feeling disappointed, because what you've been lately describing is quite far from how complaints work. In a very short version, complaints are pretty much about whether players should be paid off or not.

That has been all - the whole time. It is up to you whether you consider your expectation based on my clear answers.

I wish every player's complaint to be fairly resolved. My colleagues are very busy with current cases, so be patient, please. Peter will get back to you; I sent him a note.

Thank you for your response.

I understand your perspective — that the complaint process is mainly about resolving financial disputes. However, I believe it’s reductive and problematic to treat complaints solely as "payment or not" matters, while systematically ignoring broader issues that directly impact trust, fairness, and player safety.

You may view my observations as "unrealistic expectations" or "moral commentary," but for me — and likely for many others — these are specific and documented facts, based on real incidents.

And to be completely clear: I don’t view your responses as polite avoidance because they weren’t what I wanted to hear — I view them as avoidance because they don’t address the core issues raised. Especially the most serious one:

➤ The matter of Rabidi’s bankruptcy.

Despite multiple mentions, there has been absolutely no response from your side. No clarification on whether you were aware beforehand, no transparency, and not even a post-factum forum announcement — nothing.

For an issue this serious, affecting thousands of players, silence is not discretion — it’s concealment.

I appreciate that you contacted Peter, and I will wait for his response. But I’ll say this again: I will not ignore issues just because they’re uncomfortable. On the contrary, as long as they remain unanswered, I will continue to raise them — because that’s the responsible thing to do.

Thank you again

Hello,

I'm sorry to see you are not willing to accept there are ways we follow and again, I perfectly understand you expect us to act precisely and solely based on your observations. Just one final note:

We react to facts; complaints provide facts. This is a forum where people talk about everything they want. Forum is not fact-based.

We are not a court; we adhere to the Fair Gambling Codex instead. Did you take the time to read it, please?

You would see we focus on a specific area - the fairness applied through rules and payouts.

Bankruptcy is not something my colleagues could investigate or punish. The Safety Index shows the players how likely the casino is going to pay out. Can you kindly see the difference?

My conversation with you hopefully shows I also do not run from unpleasant issues.

You don't have to answer.

Have a lovely weekend, and stay well.

Thank you once again for your response.

First of all, I never claimed that the platform should act solely based on my personal observations. I have pointed out specific, verifiable facts — not opinions — and asked for transparency, not punishment.

You say you're not a court and that bankruptcy cannot be investigated by your team — I agree. But allowing players to continue depositing and playing without any warning about such a serious issue, and then offering no official communication even after the fact, is not justice, nor does it align with any credible form of fairness or responsibility.

Yes, I have read the Fair Gambling Codex. I also understand the difference between a payout dispute and a systemic failure that affects thousands of players. That is precisely why I raised the issue — because in this case, the Safety Index failed. You say it’s meant to protect players — I say it didn’t.

Whether this happens on the forum or elsewhere, this is ultimately a matter of accountability. I'm not here to argue endlessly — I simply expected clarity, not deflection.

And let me be clear: I do not intend to stop here. As long as these issues remain unanswered, I will continue to raise them and speak about them publicly — because they concern all players, not just me. Silence is not a solution.

Thank you again