pre 2 godina
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pre 2 godina
Ovaj kazino mi odbija povlačenje novca zbog „greške provajdera". Oni su u suprotnosti jedni sa drugima, ne daju datume i ostavljaju vas potpuno nezaštićenim, regulisani španskim zakonom o kockanju.
Automatski prevedeno:
pre 2 godina
Hello,
well, I can imagine that you're quite upset and it's understandable, it's just that when it comes to the 3rd party issues (and when banks are involved, for example) the casino is most probably not to blame for it, it is not within the casino's reach.
What payment option did you use? Visa card or any method associated with the bank?
Can you choose a different payment option? And more importantly, are you in touch with the casino?
Kindly let me know.
pre 2 godina
Zdravo, ako je kazino kriv u trenutku što me obaveštava o kontradiktornostima, dozvoljava depozite bez obaveštavanja o ovim problemima (možete pogledati na ovom istom sajtu da ima korisnika bez naplate mesecima), a od početka su kažu da nema tipa problema, dok se ne povučeš komentarišu da je rok 5 dana a da se ništa ne kaže o ovim izmišljenim "greškama", a 17 dana do danas i dalje pričaju kopiranje i lepljenje isto. Ali mi ne daju nikakvo rešenje, nikakav rok.
Novac mi je zadržan i kada ih pitam da li će to trajati nedeljama, mesecima ili godinama, ne daju nikakav odgovor. Nije moguće izabrati više opcija plaćanja, sve pri pokušaju podizanja novca prvo se odobravaju, a nakon nekoliko minuta odbijaju. Svaki dan kontaktiram putem ćaskanja i e-pošte sa kazinom i odgovaram kao botovi, uvek isto.
Koristio sam svoju Mastercard karticu, ali ni ovaj način plaćanja ni post bankovni transfer mi ne dozvoljavaju da podignem svoj novac.
Dakle, šta mogu da uradim da podignem svoj novac? izgubiti? ako kazino nije odgovoran za vaše uplate, ali vam dozvoljava da uplatite novac čak i znajući za ove "greške", nije li to sumnja na prevara? Možete li, molim vas, da mi pomognete? Podneo sam žalbu, ali mi niko nije pomogao. Hvala vam
Automatski prevedeno:
pre 2 godina
I understand that you feel this way. Kindly note, that the casino can't inform you about possible issues the moment you deposit, because it is a transaction made by you not authorized by the casino nor its payment provider, so when the casino - technically the 3rd side payment provider deals with the payment in the "opposite direction" it's more complicated. All must be verified and authorized so the withdrawal is fulfilled.
I feel that the casino does not know what issue the payment provider has, so the chat or support sticks to the copy-paste replies. For the same reason, they are not able to give you a time frame.
This is not good, but as far as I see, you already got a very similar answer through your complaint.
I strongly believe, that the casino is not responsible directly and simply can't offer any details at the moment.
I could not find whether you were given some alternative payment options you could use. I feel this is a very important question.
pre 2 godina
Kazino nije odgovoran što mi nije isplatio moj novac i što sam ga zauvek zadržao? Znači, ne možete mi uopšte pomoći? Kao što sam vam rekao, jedini način da podignem je kartica i bankovna kartica i oni mi to odbijaju, pokušavam već 19 dana, a rešenje mi nije dato i moj novac je zadržan i plašim se da ga ne izgubim zauvek. U mojoj žalbi, više od 48 sati mi nisu dali nikakav odgovor.
Automatski prevedeno:
pre 2 godina
Hello, I believe that what we wrote is kind of understandable, what's happening is definitely wrong, but the casino is not the one to be ultimately blamed.
"Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers."
The complaint is in its early stage, Petronela is currently reviewing all your posts, so please do not expect the casino's immediate reply. It needs some time, kindly be patient.
