pre 3 meseci
Thank you for this observation. I will inform our data team about it.
Next time, though, whenever you find something like this, use our feature, which you can find under every casino review:
Winnerz Casino - opšta diskusija (strana 3)
pre 1 meseca
Casino: Winnerz Casino
Payment method: Paysafecard
Disputed amount: €500
Issue type: Withdrawal blocked / verification abuse
Account status: Verified previously
Complaint Description
I am submitting this complaint due to an unfair loss of €500 caused by Winnerz Casino’s withdrawal and verification handling.
I have been a long-term player at Winnerz Casino and have previously completed full KYC and Paysafecard verification, including multiple successful withdrawals in the past.
When I recently won €500, I attempted to withdraw my winnings. At that moment, Winnerz Casino again required Paysafecard re-verification, despite my account having already been verified before.
While my withdrawal was blocked pending verification, my balance was NOT frozen, and I was allowed to continue playing. As a direct result of this delay and the casino’s failure to protect my balance, my €500 winnings were lost while waiting for verification to be completed.
I contacted Customer Support and explained that:
• Repeated verification was unjustified
• My balance should have been frozen during verification
• The loss occurred solely because withdrawals were blocked
Winnerz Casino refused responsibility and stated there were "no grounds for a refund."
They offered 30 free spins as compensation, which is completely inadequate and does not cover the €500 loss.
The casino failed to explain:
• Why re-verification was required despite prior approval
• Why the balance was not frozen during verification
• How free spins can be considered compensation for a €500 loss
I believe this is unfair treatment and a breach of reasonable withdrawal handling practices.
I am requesting reimbursement of the €500 winnings lost due to the casino’s internal procedures.
I am happy to provide email correspondence, timestamps, and any additional evidence if required.
pre 1 meseca
I'm really sorry for this situation, but if there is no more balance in your account, we won't be able to help you out, unfortunately.
It is always only up to the player to keep their winnings, and if they play them down, no one is responsible for that.
Also, sometimes additional verification, or reverification, is needed, especially if the verification was done a long time ago, or if the amount is higher, or even if the casino needs to check some things. This whole process needs to be done due to the AML policy.
May I ask how long you waited for them to verify your account, please?
pre 1 meseca
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Automatski prevedeno:
pre 1 meseca
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pre 1 meseca
Ovaj kazino je takvo smeće da sam obrisao svoju dobru recenziju 😂 Zapravo, ovaj kazino zaslužuje samo veoma loše recenzije jer je užasan! Ne čudi me što mu je Casino Guru dao odličnu ocenu; to rade sa svim svojim smećem kazina! Igram u ovom kazinu više od 1,5 godine i nikada se nisam zabavio tamo. Taj nalet adrenalina koji volite da dobijete dok igrate potpuno je odsutan u ovom smeću kazina. Verujem da se igrači tamo varaju, i to na veoma očigledan način. Neverovatno je da za više od 1,5 godine nisam imao ni sreće da ovde ostanem duže! U međuvremenu, osvojio sam ukupno 50.000 u dva druga kazina koja igraju iste slotove.
Podrška kaže da je u pitanju sreća, ja kažem da je prevara! Uplaćivanje novca u kazino duže od 1,5 godine i ne dobijanje dobitaka je prevara i nema nikakve veze sa srećom! Ovaj prevarni kazino je potpuno smeće, i hvala vam Casino Guru što obmanjujete ljude svojim lažnim reputacijama proveravajući samo stvari koje igrače ne zanimaju! Više ne želim da budem deo ove platforme i želim da obrišem svoj nalog. Kako da to uradim?
Automatski prevedeno:
pre 1 meseca
Well, unfortunately the luck is not always on our side, actually.
Your account will be deleted shortly as per your request. I wish you to be well.
pre 1 meseca
Yes I don’t understand why they don’t want too help me . I told them I did verify my paysafe 10 times with them but everyone I want too withdraw they asking again for same dokument and ofc guru Cant help me they Alredy buyers you with some money
pre 1 meseca
It is not that we don't want to help you, but we are unable to help you anymore.
You got the explanation in your complaint:
"Unfortunately, since the funds were lost during regular gameplay, there is no further action we can take in your case. Please understand that the player is solely responsible for managing their account, balance, and gameplay. While we acknowledge your frustration and agree that the situation could have turned out differently had the withdrawals been processed earlier, we are unable to ask the casino to refund winnings that were voluntarily lost during gameplay. We truly wish we could assist you further, but sadly, that’s not possible in this case."
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