pre 4 meseci
Thank you for this observation. I will inform our data team about it.
Next time, though, whenever you find something like this, use our feature, which you can find under every casino review:
Winnerz Casino - opšta diskusija (strana 3)
pre 2 meseci
Casino: Winnerz Casino
Payment method: Paysafecard
Disputed amount: €500
Issue type: Withdrawal blocked / verification abuse
Account status: Verified previously
Complaint Description
I am submitting this complaint due to an unfair loss of €500 caused by Winnerz Casino’s withdrawal and verification handling.
I have been a long-term player at Winnerz Casino and have previously completed full KYC and Paysafecard verification, including multiple successful withdrawals in the past.
When I recently won €500, I attempted to withdraw my winnings. At that moment, Winnerz Casino again required Paysafecard re-verification, despite my account having already been verified before.
While my withdrawal was blocked pending verification, my balance was NOT frozen, and I was allowed to continue playing. As a direct result of this delay and the casino’s failure to protect my balance, my €500 winnings were lost while waiting for verification to be completed.
I contacted Customer Support and explained that:
• Repeated verification was unjustified
• My balance should have been frozen during verification
• The loss occurred solely because withdrawals were blocked
Winnerz Casino refused responsibility and stated there were "no grounds for a refund."
They offered 30 free spins as compensation, which is completely inadequate and does not cover the €500 loss.
The casino failed to explain:
• Why re-verification was required despite prior approval
• Why the balance was not frozen during verification
• How free spins can be considered compensation for a €500 loss
I believe this is unfair treatment and a breach of reasonable withdrawal handling practices.
I am requesting reimbursement of the €500 winnings lost due to the casino’s internal procedures.
I am happy to provide email correspondence, timestamps, and any additional evidence if required.
pre 2 meseci
I'm really sorry for this situation, but if there is no more balance in your account, we won't be able to help you out, unfortunately.
It is always only up to the player to keep their winnings, and if they play them down, no one is responsible for that.
Also, sometimes additional verification, or reverification, is needed, especially if the verification was done a long time ago, or if the amount is higher, or even if the casino needs to check some things. This whole process needs to be done due to the AML policy.
May I ask how long you waited for them to verify your account, please?
pre 2 meseci
Ovaj kazino je takvo smeće da sam obrisao svoju dobru recenziju 😂 Zapravo, ovaj kazino zaslužuje samo veoma loše recenzije jer je užasan! Ne čudi me što mu je Casino Guru dao odličnu ocenu; to rade sa svim svojim smećem kazina! Igram u ovom kazinu više od 1,5 godine i nikada se nisam zabavio tamo. Taj nalet adrenalina koji volite da dobijete dok igrate potpuno je odsutan u ovom smeću kazina. Verujem da se igrači tamo varaju, i to na veoma očigledan način. Neverovatno je da za više od 1,5 godine nisam imao ni sreće da ovde ostanem duže! U međuvremenu, osvojio sam ukupno 50.000 u dva druga kazina koja igraju iste slotove.
Podrška kaže da je u pitanju sreća, ja kažem da je prevara! Uplaćivanje novca u kazino duže od 1,5 godine i ne dobijanje dobitaka je prevara i nema nikakve veze sa srećom! Ovaj prevarni kazino je potpuno smeće, i hvala vam Casino Guru što obmanjujete ljude svojim lažnim reputacijama proveravajući samo stvari koje igrače ne zanimaju! Više ne želim da budem deo ove platforme i želim da obrišem svoj nalog. Kako da to uradim?
Automatski prevedeno:
pre 2 meseci
Ovaj kazino je prevara i Kazino Guru vam neće pomoći. Možete videti odličnu reputaciju kazina ovde na Kazino Guruu, zar ne? To znači da je Kazino Guru dobio dovoljno novca da da dobru recenziju ovom prevarnom kazinu i naravno, Kazino Guru će zaštititi ovaj kazino umesto da vam pomogne jer im ne donosite novac.
Automatski prevedeno:
pre 2 meseci
Ovaj kazino je takvo smeće da sam obrisao svoju dobru recenziju 😂 Zapravo, ovaj kazino zaslužuje samo veoma loše recenzije jer je užasan! Ne čudi me što mu je Casino Guru dao odličnu ocenu; to rade sa svim svojim smećem kazina! Igram u ovom kazinu više od 1,5 godine i nikada se nisam zabavio tamo. Taj nalet adrenalina koji volite da dobijete dok igrate potpuno je odsutan u ovom smeću kazina. Verujem da se igrači tamo varaju, i to na veoma očigledan način. Neverovatno je da za više od 1,5 godine nisam imao ni sreće da ovde ostanem duže! U međuvremenu, osvojio sam ukupno 50.000 u dva druga kazina koja igraju iste slotove.
Podrška kaže da je u pitanju sreća, ja kažem da je prevara! Uplaćivanje novca u kazino duže od 1,5 godine i ne dobijanje dobitaka je prevara i nema nikakve veze sa srećom! Ovaj prevarni kazino je potpuno smeće, i hvala vam Casino Guru što obmanjujete ljude svojim lažnim reputacijama proveravajući samo stvari koje igrače ne zanimaju! Više ne želim da budem deo ove platforme i želim da obrišem svoj nalog. Kako da to uradim?
Automatski prevedeno:
pre 2 meseci
Well, unfortunately the luck is not always on our side, actually.
Your account will be deleted shortly as per your request. I wish you to be well.
pre 2 meseci
Yes I don’t understand why they don’t want too help me . I told them I did verify my paysafe 10 times with them but everyone I want too withdraw they asking again for same dokument and ofc guru Cant help me they Alredy buyers you with some money
pre 2 meseci
It is not that we don't want to help you, but we are unable to help you anymore.
You got the explanation in your complaint:
"Unfortunately, since the funds were lost during regular gameplay, there is no further action we can take in your case. Please understand that the player is solely responsible for managing their account, balance, and gameplay. While we acknowledge your frustration and agree that the situation could have turned out differently had the withdrawals been processed earlier, we are unable to ask the casino to refund winnings that were voluntarily lost during gameplay. We truly wish we could assist you further, but sadly, that’s not possible in this case."
pre 2 nedelja
Zdravo, želeo bih da prijavim ovaj zaista prevarantski sajt winnerz.com. Kao što vidite, opklada se ispostavila kao dobitna, ali oni je magično prikazuju kao „x" koji su sami izmislili da bi izbegli plaćanje, iako su sami prvobitno rekli da je to greška, ali me ipak nisu platili, a štaviše, dodao bih da mi se nikada nije desilo da postoje sajtovi sa provizijama na isplatu, a da vam čak ni ne pričam o krvi koju sam morao da bacim da bih verifikovao račun. Skoro su me tražili za analizu krvi. Zaista prevarantski, držite se podalje od toga.
Automatski prevedeno:
pre 2 nedelja
Dear Marlone79. As I am a big sport player (at least I like to think so), in those situation I will ask you to try this:
1) Ask were they get their official information from regarding Seria A scores and stats. Usually they tell you to check their betting page in the rules or they just send your the link were they get their scores from
2) Check the website, and confirmed if they made a mistake. If they did made a mistake, then show the support whats stated in the website. Then they will have no choice but to settle this bet correctly.
-I know this is frustrating, but flashscore does not always give you the correct statistic regarding a game. Thats why its important for you to find whats Winnerz scourse? Than look the source up, and find the "correct" statistic.
Hope it helps
-TiredMan
pre 2 nedelja
Zdravo, želeo bih da prijavim ovaj zaista prevarantski sajt winnerz.com. Kao što vidite, opklada se ispostavila kao dobitna, ali oni je magično prikazuju kao „x" koji su sami izmislili da bi izbegli plaćanje, iako su sami prvobitno rekli da je to greška, ali me ipak nisu platili, a štaviše, dodao bih da mi se nikada nije desilo da postoje sajtovi sa provizijama na isplatu, a da vam čak ni ne pričam o krvi koju sam morao da bacim da bih verifikovao račun. Skoro su me tražili za analizu krvi. Zaista prevarantski, držite se podalje od toga.
Automatski prevedeno:
pre 2 nedelja
I would also follow the instructions given to you by another player. Sometimes statistics are not entirely accurate, and it is important to find out what sources betting agencies use. I believe there may be some official source where these details can be found. Try asking around and let me know.
pre 5 dana
Naknade za povlačenje su ažurirane. Naplaćuju 1% + 1,5% na povlačenje od 500 evra, ali sam dobio samo 491 evra. Takođe je netačno, kao što je navedeno u drugoj recenziji, da se naknada naplaćuje zato što se uloženi iznos mora više puta kladiti. Uplatio sam 30 evra i osvojio 500 evra, ali su mi ipak oduzeli naknadu iako je depozit već kladen kroz dobitke. Srećan sam da platim naknade, ali da idem u takve krajnosti? Casino Guru bi možda trebalo da preispita svoju reputaciju i prilagodi svoju politiku u skladu sa tim, jer smatram da ovo nije fer.
Automatski prevedeno:
pre 3 dana
Hello, I understand it is not convenient.
Talking about fees, I guess they are similar to what I mentioned in the Trickz Casino Discussion thread.
As far as I understand, those fees are related to withdrawal/deposit transactions. Are you saying the casino has been charging those fees directly to your account? If not, the payment processors are typically responsible for those fees.
Just to be sure, did I get it correctly, please?
Izmenjeno
pre 2 dana
Ja (još) ne plaćam nikakve naknade za depozite ovde. Tek sam pri poslednjem isplaćivanju primetio da se sada naplaćuju veće naknade; to nije bio slučaj sa prethodnim isplatama. Sada se naplaćuje naknada, i za mene je ona previsoka. Ako bih ovde osvojio i podigao veći iznos, u šta sumnjam jer je RTP u ovom kazinu i njegovim srodnim sajtovima konstantno užasan, bilo bi veoma skupo sa uvođenjem veće naknade, a iznos isplate bi bio znatno manji. Naknadu je direktno oduzeo Winnerz tokom procesa isplate, a ne provajder plaćanja ili moja banka.
Automatski prevedeno:
juče
I see now. thank you for your time and explanation. I'm sorry to see the Casino Guru account closed, though.
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