Yabby Casino - opšta diskusija (strana 5)

S#it might sometimes "JUST HAPPEN" however the reputation and trust of an online casino relies on fast, truthful and open communication from the casino and casino representatives.

Even if its a third party payment processor then is 1000% the responsibility of the casino as its their business that chose the service and requires the service to operate. Any modern casino online should have 2-3 back up or fall over providers in the case that one fails. 3-4 days of leaving players in the dark and no withdrawals is just not acceptable by any standard and will no doubt result in a massive drop in deposits for the next 1-3 months most certainly.

I see other players are being paid (Casino Extreme), at this time no payment and no communication. Thank you for the insight...

up to date communication...

hi there, getting prety concerned about my withdraw

i know things happen but i see otehr being paid, that withdrew after my request

hi stephen

hello

We are checking it

thank you

I am writing to provide an update on the status of your withdrawal request. After a thorough review, I can confirm that your withdrawal has been processed from our end. However, I regret to inform you that we are currently experiencing difficulties in obtaining confirmation for the transaction on the blockchain network.

The blockchain network is currently facing congestion and delays due to an increased volume of transactions, which is affecting the confirmation process. As a result, your withdrawal is still pending confirmation and cannot be processed to your wallet at this moment.

Please rest assured that your funds are safe and secured during this process. Our team is closely monitoring the situation and actively working to obtain the necessary confirmations as quickly as possible.

Thank you for your understanding, and we will keep you updated on the progress of your withdrawal.

3:26 Eastern

Has not hit my wallet yet...but look like it will

Dear Chris

Your LTC-LTC payout of $ 200.05 USD for Account ID XXX has been successfully processed.

Payout processed by api

Thank you for your continued business

Mine was processed too and I’ve been waiting since Friday night, now they say they are having processing problems again.

Update - so the withdraw on Yabby website has been moved from pending to complete, then sent email saying it was sent at 3:26 Eastern, but has yet to hit my account. I am new to crypto so not sure if 3 hour is way too long or not. I asked for the transaction hash just now.

You should check on it with the Pitt boss. Mine was approved too and now says they have problems again and would address it tomorrow.

Pitt Boss? how do I do that...i only dabble on the slots (which is really not smart) but YES I WOULD LIKE TO

Pitboss@yabbycasino.com

I just emailed support and payments but will also try he Pitt boss.

To:

support@yabbycasino.com

,Payments Yabby

Tue, Jul 25 at 7:33 PM

Ok look I know things come up, and have been understanding and patient but this is very concerning.  I am a true believe in Yabby and Extreme, I have referend 3 active player even without a referral program. I know my play has been minimal as I had other matters to handle and honestly, I am not getting paid by another site, it just sits in pending. One of the reasons I will be very loyal in the future...however -

If this e-mail is true, then my payment has been with blockchain for over 4 hours...I find that hard to believe, and have not been provided the transaction hash? No response to my last two emails.

Can you please help me understand what the issue is? I am going to turn around and make a deposit if I know I can get paid?

Hash?

Good luck with getting an answer

Sure, you are correct, in my opinion, things are never so easy, and the signs showing the quality of your business partner is slowly falling apart are never perfectly readable. Based on the current world geopolitical mess, even the steadiest payment providers are experiencing complications. Casinos are out of that field...

But of course, for players, it does not matter at all. Agreed.

(Untill you hear that from the casino itself 😀)

One way or another, knowing how things work in reality never hurts.

Players should be informed, and that's why I informed them. I was providing information, not finding excuses.

Anyway, my post was not for you, I replied to cim152 regarding the progress made regarding the missing payment options and delayed withdrawal. 🙂

Update - Paid in full at 6:36 this morning....

I got mine yesterday morning too.

I went to withdrawal $50;from my player account via Bitcoin at YABBY Casino (didn't think there was verification when using Bitcoin as soon as I requested they put up red page to verify Identity. They verified my email and phone number then I had to upload front and back of ID and a selfie holding ID. This was over 8 days ago now to still no word on the process. I deposited money through bitcoin which is on hold so I can't even Play it that has been on hold for days. They said once I request payout my deposit will be credited well can't request payout because no one has verified my Identity. I uploaded my documents several more times thinking maybe they just didn't get them still nothing. I thought Yabby was a quick hassle free Bitcoin deposit and withdrawal but they have caused me hassle and loads of stress. I'm really upset I can't even play my deposit money I just have to wait and wait and wait. This is excessive I have never had this much trouble ever and I really like playing at Yabby. I have to say Wild casino and Cafe Casino were both lightening fast with my deposits and withdrawals I have never experienced this much trouble they verified me and my documents immediately along with my phone and email. Is this how it is everytime you play and deposit and withdrawal here?. Just curious. Someone has to be able to fix this some where why isn't anyone getting back with me on why it's been over 8 days now. User ID ReneeSlays

Hello.

Sorry to hear that!

Frankly, there is not much to explain without getting the casino involved. Are you sure none of the emails has ended up in the trash bin or spam folder? I'm asking not to make you mad but because it happens to me a lot...

The thing is, we allow casinos 14 full days to verify a player's identity and send the payout, and sadly we can't skip this part eventually.

May I ask you to remind yourself to the support or chat and let me know about any updates you get?

Hi, I've moved your post here under the casino in question. Identity verification is usually the first time you make a withdrawal if your account has not been verified before. As this is a very important process, you need to cooperate with the casino and we give them 14 days to do this. Have you asked support what the problem is and why it takes so long, or if there are any problems with the verification process ? 

However, I'm not sure how it works in the casino itself, so I would recommend user reviews or complaints that reflect the experience of the players. The complaints I have looked at were also of a similar nature and players had a comparable problem to yours, with the casino trying to resolve the inconvenience. 

So if your situation is going to persist for the period of time I mentioned above, then I would recommend filing a complaint. 

In the meantime, try to be patient for a while and, if possible, keep us updated on your situation.

Yabby got back with me this morning at the same time you did. They approved me and I got my payout in process. They said from this point on it will be fast withdraws with no issues. I thank you and appreciate you answering my post.