pre 8 meseci
Ako želite da diskutujete bilo šta vezano za ZeSlots Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
ZeSlots Casino - opšta diskusija
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pre 8 meseci
U kazinu nije dostupna korisnička služba, nema odgovora na e-poštu. Marketing dobro funkcioniše putem e-pošte/sms-a. Depoziti rade dobro, igre takođe rade dobro.....povlačenje blokirano (prilikom zahteva za povlačenje, sajt ne prihvata podatke i zahtev za povlačenje se ne može izvršiti) Prijava je uspešna, ali su podaci o profilu izbrisani i ne mogu se dopuniti . Marketinška podrška kazina 24/7
Automatski prevedeno:
pre 8 meseci
Da li imate iskustva sa zeslots.com kazinom? Da li je neko kontaktirao korisničku podršku? Da li je neko uspeo da izvrši povlačenje? Depoziti u kazinu rade dobro, sajt ne dozvoljava zahteve za povlačenje. Služba za korisnike ne odgovara iako obećavaju 24/7 i nisam našao ćaskanje na sajtu.
Automatski prevedeno:
pre 8 meseci
Hello there. Seems like a messy situation you found yourself in and I'm sorry to see that. It could be really frustrating, especially if you feel that you haven't done anything wrong, right?
This casino is quite new and unfortunately not proven by time, therefore we have no reviews from players. Yet, as you can see, the safety index is pretty low. Please have a look at the article about fair and safe casinos and what do we recommend to players and casinos, and also how to choose a fair and trustworthy casino. You can do it easily just by clocking/taping on this link 👈.
"We believe online gambling should be fair. While this also requires players to act fairly and without malicious intent, it is mostly the casino's responsibility to make sure gambling remains fair and safe for players."
"'Fair and safe casinos' are those that meet all criteria for 'fair casinos' and have also implemented measures that prevent players from accidentally doing something against the rules or their own best interests."
In my opinion, you have done the right thing to reach out to our complaint team, they will do their best to help you out. Feel free to send any updates, here or add it to your complaint of course. We always advice players to fully cooperate with the casino, as it is the best way to come to the best possible ending.
So you have some answer to your emails from the support, yes? You said that you have not played with any bonuses. If you have any kind of proof of course send it to the complaint team, so they can start to investigate what could've happened. Please let us know if you have any news regarding this issue 🙏.
pre 8 meseci
Hej, da, stvarno "neuredna" situacija. Kazino se ne može kontaktirati, a na e-poštu se odgovara samo sa danima, ako uopšte i odgovara. Zbog posebne prirode situacije, odmah sam kontaktirao kazino gurua. Deponovao sam 19.1 bez bonusa, a ni na mom saldu nije bilo bonus novca. Sakupio sam iznos od 2401e i istog dana sam pokušao da izvršim isplatu, ali je sajt javio da su podaci o mom profilu netačni, uključujući i moj broj telefona. Dana 20.1, stanje je i dalje 2401e i pokušao sam da izvršim povlačenje, što, međutim, nije moglo da se nastavi.... veb sajt mi nije dozvolio da popunim podatke i ponovo je proglasio informacije netačnim. 21.1 stanje još uvek 2401e, pokušaji povlačenja blokirani kao i prethodni. Posle 18:00 21.1, 13e je dodato na saldo (bilans posle 18:00 21.1: 2401e i bonus 13e) bonus novac od strane kazina i e-mailom su objavili „bonus novac na računu koji se može reciklirati 35k, nakon koji se stanje može povući". Ako sam dobro razumeo, bonus novac je dodat i zahtev za reciklažu je postavljen kao uslov za povlačenje.... to jest, pravi novac 2401e da se prvo izgubi, a zatim 13e reciklaža se dodaje 35k i ako prođete kroz reciklažu, vi može povući mak 10k13e=130. Ako je tako, mislim da je to posebno nepravedno...pa će bonus novac biti dodat na saldo i povlačenje će biti sprečeno. Na sajtu zeslots ne možete da vidite informacije o depozitima i istoriji igara...odeljak postoji, ali nije u upotrebi.
Automatski prevedeno:
pre 8 meseci
So it's great that you followed the whole process and I assume you have some screenshots of it to provide in your complaint. I find it quite strange when you said you didn't use any bonus. Did you ask the casino where the 13 euros suddenly appeared as bonus money ?
As for your withdrawals, were they not allowed only because of the phone number you said was wrong ? A response from the casino would certainly be useful, so it's good that you filed a complaint and we'll see where we can get with an explanation.
Also, it's a shame that you can't see the information about deposits and game hsitory but I think our team will try to get these things if necessary.
I really hope it will be sorted out and everything will be fine. If you have an update be sure to let me know.
pre 8 meseci
Da, imam slike stanja na 19.1 kada sam deponovao, bez bonus novca, 20.1 bez bonus novca na saldu, 21.1 poslednju sliku stanja u popodnevnim satima i bez bonusa na saldu. Kasnije uveče je dodat bonus novac od 13e...ima razloga za sumnju da je dodat da bi se sprečilo povlačenje. 22.1 primio sam e-mail, „ne možete da povučete jer ima bonus novca na saldu i mora se reciklirati 35k. Pitao sam šta je ovaj bonus....nema odgovora. Nisam igrao od 19.1 kada Našao sam problem povlačenja.Teška situacija jer kazino ne reaguje i reci mi koji bonus je dodat.Očigledno prvo treba da odigraš saldo 2401e na nulu....posle tog bonus novca reciklaža 13e i ako reciklaža ide preko tebe može povući 10k bonus novac 13e....130e Ovo nije stvarno...hajde da dodamo bonus novac i sprečimo podizanje
Automatski prevedeno:
pre 8 meseci
...podaci o profilu su izbrisani i kada sam ih popunio, sajt je prijavio moje tačne podatke kao "netačne" ....da, sećam se svoje adrese i broja telefona....a kazino prima sms marketinške poruke .
Automatski prevedeno:
pre 8 meseci
Yes, it seems to me to be quite a strange situation as far as the bonus is concerned. And that's why it's good that you filed a complaint as I said before, because our team will try to investigate your case and see where we get to.
Kristina has already replied to you and will need a response from you, so you can do that here.
I hope we can resolve this complicated situation.
