Dobio sam odgovor od KYCOIN- a:
Poštovana gospođo, gospodine,
Pažljivo smo zabeležili elemente na koje ste nam skrenuli pažnju.
Potvrđujemo da je korišćeni MCC kod ispravan u vezi sa aktivnošću Kycoin-ovog korisničkog tokena. Takođe potvrđujemo da ste koristili našu uslugu.
Da bismo pravilno rešili vaš problem, pošaljite svoj zahtev na sledeći način:
- Ako se odnosi na povraćaj novca, kontaktirajte sajt sa kog ste nabavili robu ili usluge
- Ako se vaš zahtev odnosi na vaše Kycoin transakcije i/ili dokaz o njihovoj isporuci, prijavite se u svoju korisničku oblast koristeći sledeći URL link https://app.kycoin.io
- Ako ste bili žrtva prevare ili šarlatanstva, obratite se banci koja je izdala vašu platnu karticu, koja će vas obavestiti o koracima koje treba da preduzmete.
- Ako želite da kontaktirate tim za podršku za još jedan upit, pošaljite nam selfi sa identifikacionim dokumentom, datumom i potpisom.
- Ako imate bilo kakav zahtev u vezi sa GDPR-om, kliknite na sledeći link: https://www.olky.eu/fr/personal_area/exercise_rights
Sve uslove i odredbe možete pronaći na https://tc.kycoin.io .
Hvala vam.
Srdačan pozdrav,
Tim za podršku
Pretpostavljam da će ovo biti veoma duga i teška borba da se bilo šta vrati 🙃
I had a reply from KYCOIN :
Dear Madam, Sir,
We have taken careful note of the elements that you have brought to our attention.
We confirm you the MCC code used is correct regarding to Kycoin’s utility token activity. We also confirm you used our service.
In order to properly tackle your issue, please send your request as follows:
- If it relates to a refund, please contact the site you acquired the goods or services from
- If your request concerns your Kycoin transactions and/or the proof of its delivery, please log in to your customer area using the following URL link https://app.kycoin.io
- If you have been a victim of fraud or a scam, please contact the issuing bank of your payment card, which will inform you of the steps to follow
- If you want to contact the support team for another inquiry, please send us a selfie with ID, dated and signed.
- If you have any request regarding GDPR, please click the following link: https://www.olky.eu/fr/personal_area/exercise_rights
You can find all terms and conditions at https://tc.kycoin.io.
Thank you.
Best regards,
The support team
i guess this will take a very long hard battle to get anything back 🙃
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