@Romi @Admin … Mogu li da pokrenem formalnu žalbu protiv kripto kazina koji je dozvolio mom 17-godišnjem sinu da otvori nalog koristeći samo adresu e-pošte, bez navođenja svog punog imena, datuma rođenja ili popunjavanja bilo kakve KYC ili verifikacije starosti?
Kazino mu je dozvolio da kupi kriptovalutu koristeći moju kreditnu karticu, uplati sredstva i podigne više od 1.000 evra bez provere identiteta ili godina.
Kontaktirao sam kazino i zatražio povraćaj gubitaka, ali su ignorisali moj zahtev.
Molim vas da me obavestite da li imam pravo da podnesem žalbu i koje korake treba da preduzmem.
@Romi @Admin …Can I open a formal complaint against a crypto casino that allowed my 17-year-old son to create an account using only an email address, without providing his full name, date of birth, or completing any KYC or age verification?
The casino allowed him to purchase cryptocurrency using my credit card, deposit funds, and withdraw more than €1,000 without verifying his identity or age.
I have contacted the casino and requested a refund of the losses, but they have ignored my request.
Please let me know if I am eligible to submit a complaint and what steps I should follow.
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