Odgovor od korisnika mobilum
Zdravo, hvala što si podelio/la detalje.
Pažljivo smo pregledali vaš zahtev i, nakon temeljne interne istrage, želimo da razjasnimo stav kompanije Mobilum u vezi sa predmetnim transakcijama. Mobilum ne zaključuje nikakve ugovorne sporazume sa fizičkim licima za pružanje usluga prihvatanja. Shodno tome:
- Nismo u mogućnosti da izdajemo povraćaj novca ili pružamo usluge korisničkih naloga pojedinačnim platiocima povezanim sa ovim trgovcima
- Mobilum ne pruža, i nikada nije pružao, usluge prihvatanja direktno fizičkim licima i ne čuvamo lične podatke fizičkih lica u vezi sa uslugama prihvatanja. Ni u jednom trenutku vas nismo kontaktirali u vezi sa ovim transakcijama, niti smo vas zamolili da preduzmete bilo kakvu akciju.
- Svaki povraćaj novca, spor ili srodna pitanja moraju biti upućena trgovcu od koga ste kupili robu ili usluge, jer upravo sa trgovcem imate ugovorna prava i obaveze.
Ukoliko imate poteškoća u rešavanju vašeg problema sa trgovcem, zadržavate pravo da zatražite pomoć od nadležnih organa ili regulatornih tela u vašoj jurisdikciji. Verujemo da ovo razjašnjava ulogu i stav kompanije Mobilum u ovom pitanju.
Hvala vam na razumevanju.
S poštovanjem,
Čuo sam da su ljudi dobili novac nazad od Mobiluma, šta mogu da odgovorim u ovom slučaju?
Reply from mobilum
Hi Thank you for sharing the details.
We have carefully reviewed your request and, following a thorough internal investigation, we wish to clarify the position of Mobilum with respect to the transactions in question. Mobilum does not engage in any contractual agreements with natural persons for the provision of acquiring services. Accordingly:
- We are not in a position to issue refunds or provide customer account services to individual payers related to these merchants
- Mobilum does not, and has never, provided acquiring services directly to natural persons and we do not store personal data of natural persons in relation to acquiring services. At no time have we contacted you regarding these transactions, nor have we requested you to take any action.
- Any refund, dispute, or related matter must be directed to the merchant from whom you purchased goods or services, as it is with the merchant that you hold contractual rights and obligations.
Should you experience difficulties in resolving your matter with the merchant, you retain the right to seek assistance from the relevant authorities or regulators in your jurisdiction. We trust this clarifies Mobilum's role and position in this matter.
Thank you for your understanding.
Regards,
Heard people got their money back from mobilum, what can i reply in this instance?
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