pre 10 meseci
No, do them manually, find out what the merchant is selling, send the merchant an email. " where is my order", raise goods not received. Submit email to monzo saying that screen went blank after order.
OdgovoriCitiraj2
pre 10 meseci
Have you seen the mcc I mentioned, do you know the merchant
pre 10 meseci
Do not mention incorrect mcc code. Just say goods not received!
pre 10 meseci
Ok mate, so when I made my deposits I had to confirm the transaction on the app, does this matter
pre 10 meseci
Can I ask which merchants you had with them before they lease Martin?
thanks
pre 10 meseci
If chargebacks are raised you win them all no reply mine were incorrect mcc
pre 10 meseci
All where niko*tpf
pre 10 meseci
No, it doesn’t, as "you ordered goods" and you haven’t received them. The merchant cant prove that you ordered anything from them.
if the merchant replies with the usual nonsense just crop their reply before submitting to monzo
pre 10 meseci
Just googled the mcc Code I mentioned and it comes up as merchant of magic which is based in Southampton surly that can’t be right
pre 10 meseci
who is the merchant?
pre 10 meseci
Smpaypf maginc
pre 10 meseci
So last question, by saying no goods received are we being fraudulent?
can we get in the shit
pre 10 meseci
Did you received anything from maginc??? No? Fraudulent is that freaking company who money laundered. No you’re not. As you have not received anything from the company on your statement you are not fraudulent lol.
pre 10 meseci
If it was bank transfer, forget about it. Mine were card payments.
pre 10 meseci
Yer mine too
pre 10 meseci
New question for the group how do you get round providing documentation during the dispute process, I currently can’t find the correct merchant to email and ask for a refund
pre 10 meseci
Anyone recommend how to reply to this?
pre 10 meseci
I just told them the true story from the start so did not need to send anything they raised them all for me
pre 10 meseci
I got the exact same response from them. They seem useless.
I went back with this. Not had a response back yet however 
pre 10 meseci
Tell them that is nonsense raise a complaint send details of the terms breach for mastercard rules its transaction laundering im sure there is loads of letters on here to use as well
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