Zdravo i hvala vam na odgovoru.
Pa, svaki put kada osetite da kazino ne poštuje sopstvena pravila odgovornog kockanja, posetite odeljak za žalbe i podnesite zahtev za žalbu. Svaki snimak ekrana koji prikazuje vaš zvanični zahtev za zatvaranje naloga je dobrodošao; imejlovi takođe mnogo pomažu. Cilj je razumeti kako kazino definiše proces samoisključenja za zavisnost od kockanja, proveriti da li se igrač pridržavao toga i proceniti da li je kazino postupao odgovorno i u skladu sa sopstvenim uslovima.
Mogu to da razgovaram sa vama ovde ako želite, ali Tim za žalbe će sprovesti temeljnu istragu.
Molim vas, shvatite to samo kao ljubazan predlog. Zaista ne morate da pokrećete žalbu ako želite da se opustite. Tu odluku prepuštam potpuno vama.
Ovo jeodeljak za žalbe . 👈
Evo formulara za žalbu . 👈
Hvala vam puno na vašem vremenu.
Hello, and thank you for your reply.
Well, every time you feel like a casino is not respecting its own responsible gambling rules, come to the complaint section and submit a complaint request. Every screenshot showing your official account closure request is appreciated; emails also help much. The goal is to understand how the casino defines the self-exclusion process for gambling addiction, verify if the player adhered to it, and assess whether the casino acted responsibly and in accordance with its own terms.
I can discuss it with you here if you like, but the Complaint Team will conduct a thorough investigation.
Please take it just as a kind suggestion, though. You really don't have to start the complaint if you prefer to let go. I'll leave that decision completely up to you.
This is the complaint section. 👈
Here comes the complaint form. 👈
Thank you very much for your time.
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