Elvis Frog in Vegas - opšta diskusija

Why do you say this is a progressive jackpot slot?

It clearly is not? Please could you modify the error because my casino is saying I breached bonus terms by playing progressive jackpot slot...

And they conveniently only rely on your website, while every single other website like askgamblers and others clearly says it's non progressive.

Casino guru feels like you work together with casino's to scam users ...

Minimum bet is 0.25 €/$ and not 2.50€.

You guys spread so much wrong information on casino guru website.

Maybe you should do another job .

Hi, I spoke to a colleague who said he contacted the game provider and we'll see what we find out from the reply. I'm not sure if the casino should deal with the game provider on what slot it is and not rely on other sites. 

Anyway, we're not trying to mislead the players or be on their side with the casinos, this is actually the first time I've seen something like what I saw in your complaint, that the casino would write that they rely on us and that's why they have it set up like that. 

So be sure to give everything to our team who are trying to help you in your situation and I am very curious to see how it all turns out in the end. 

If you have any new information, be sure to let me know.

Thanks for your understanding and reply. It's crazy right? In total they have took more than 2000 euro of my withdrawal and confiscate it!

Askgamblers didn't even open a complaint (I feel like they're getting paid to do that) if anyone lands here from a Google search: AVOID JOYA.CASINO AT ALL COST.

In the meantime I'm working with your colluege to send all proof of'my complaint.

Have a nice day🙂

Let's see where our team gets to and what can be solved. It's not exactly a common situation you've got yourself into.

As far as the complaint is concerned, great, provide what is needed and on the basis of that the other experts will move on. 

I wish you a fair ending. 🙂

Have a great day too. ☘️

It's always the Russians doing this kind of scammy sh*t . I love Russia but I will avoid playing on their casino's after this. In the meantime can you see if you can change the ✅ into an ❌ next to the progressive jackpot sentence? It's obvious it's not progressive especially if max win is 2500x

As soon as Juraj finds out more from the game provider this will change. I can only move this thing but I can't change it unfortunately. 😕

Well I emailed them 1 week before you guys. And they never answered... I mean the official BGaming contact email from their website. So I don't know if we will hear anything back soon 🙁. But thanks for your help ❤️

I firmly believe that yes, of course if they do not answer I will ask Juraj if this will change or what he plans to do. Anyway, you're welcome, we're always happy to help if we can.😉

casinguru error info

askgamblers correct info

Chipy.com correct info

My complaint link:

https://casinoguru-int.com/en/joya-casino-player-s-balance-has-been-confiscated-1

Still nothing has happened 🙁

Thank you for your screenshots, though one from the official source - BGaming - would be more handy. In any case, I will forward your kind findings.

From the same perspective, the casino should consult the game's properties with the game's provider, BGaming. If they provide incorrect info on their website, they should contact the provider to resolve the matter abd address your issue adequatelly.

To me, it seems very unlucky to say "Casino Guru marked this game as progressive jackpot; hence, we confiscate your winnings. For players in the casino, it matters the most how the casino describes the game in the first place.

https://bgaming.com/games/elvis-frog-in-vegas

Let's hope the complaint helps you out. You just need to be patient; each party - you and Casino Guru too, has a week to respond.

Hello again.

I believe you will be interested to hear what came from the BGaming. I was quite surprised, to be completely honest. In my opinion, this reply indicates the casino should handle the situation differently. I also think the question of error is out of the option due to the response. Well, see for yourself:

"Hello, Juraj!

With many casinos we work through aggegators. So, unfortunately we cannot know exactly which casinos and how integrate our games (some aggregators do not share this information)

All the info about Elvis Frog in Vegas you can find here: https://bgaming.com/games/elvis-frog-in-vegas

Especially in Features sections"

I hope we will be able to help you settle the matter with the casino.

Hey there.

I checked your complaint submitted against the Joya Casino to see how you have been doing, and it seems the main issue is not the progressive jackpot anymore but rather the bonus cap applied, at least from the casino perspective, to bonus winnings. Well, I hope the outcome will be resonable.

If you care to add something aside from your ongoing complaint, you may, of course.

Hold on.

No because I was just started playing for 5 minutes. And they took the money away while I was literally playing my first slot for less than 5 minutes

Unfortunately I already taked a look , but I doesn't specify if it's progressive or not . Because why would a no progressive slot have to state that ? Max win being 2500x and Jackpots being fixed X number amounts shows clearly it's not progressive

Just luck and try changing bet size. I have already hit the 2nd big jackpot in coin respins. And also I have won almost 1000x with the normal bonus feature with top symbols and wilds all over the screen

Let's wait now for the outcome of your complaint together.

Hopefully it won't last long.