1Bet Casino - Zahtev igrača za zatvaranje naloga se ignoriše.

Hi,

I have an account with 1Bet and I have repeatedly requested, both through live chat and email, that my account be closed. Despite this, no action has been taken by the casino.

Initially, I contacted them asking for options to place restrictions on my account because I wanted to stop using their website. The first time they responded, they said they were sorry to hear that I wanted to leave, but after that they stopped responding completely despite several follow-up emails.

After this, I contacted their live chat and clearly informed them that I was experiencing gambling problems and wanted my account closed for that reason. I was then told that this could only be handled via email. Since then, I have sent emails every day for four consecutive days without receiving any response.

During this time, my account has remained open and I have lost more than €600 after requesting account closure. Had they acted on my original request, my total losses would have been nearly €1000 less.

I also informed the live chat support about the situation and my continued losses, but they only keep referring me to email support and claim they cannot assist because they have no contact with the responsible department.

I therefore request that my account be permanently closed immediately and that the losses incurred after my first clear request for self-exclusion/account closure be refunded.

I can provide copies of my emails and other communication with support upon request as evidence.

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If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with 1Bet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you received any responses from the casino via email regarding your self-exclusion requests?
• Do you currently still have access to your account?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please share any additional communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello Attila,

Thank you for your response.

I had access to my account up until now. It appears that they finally closed it only after I informed them yesterday that I had submitted a complaint to Casino Guru.

However, they have still not responded to any of my emails regarding my requests for self-exclusion and account closure.

I will send copies of the emails I sent to them as evidence via email.

Thank you for your help.

Dear Lucase97, thank you for your response. Could you please confirm the exact date when the casino closed your account? When have you last made a deposit in this casino?

Thank you for your patience and cooperation.

Hi, i did my last deposit at 19.05 and they closed my account 21.05. I would also like to add that I have not received any substantive response from the operator to my emails since 07.05, despite multiple follow-ups and requests for clarification.

Thank you very much for your response. I would greatly appreciate it if you could kindly forward a chat log that includes timestamps, specifically indicating the exact date when you first mentioned any gambling-related issues. I suggest requesting the chat log from the casino by emailing them at support@1bet.com. Thank you for your cooperation.

Hi well they dosent even answer to my emails so i guess i will get no help with that. In this pictures you can see that the last timestamp is 17 may 11:03.

so can you help with this information or?

.

Thank you for your response and for the provided evidence. Could you please forward receipts of the payments made following your self-exclusion request as well?

Thank you for your patience and cooperation.

Hi, can i send it to any email? As it is 30-60 diffrent deposit

Thank you for your response. You can forward the evidence to my email at attila.g@casino.guru.

I look forward to your reply.