1win Casino - Nalog igrača je blokiran nakon verifikacije.

My account was requested for verification which I successfully verified my account at 22nd of December 2025, then my withdrawal was refused to be accepted the claimed I should do video interview, so when the date was discussed they secretly blocked my account and for weeks they refused to reply after my account was already verified

I need help please and around $4,384 is there and I need that money urgently from 1win

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Dear Adaosas,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions so that I can better understand the situation.

• Is there any chance that someone from your household, or using the same IP address, has also created an account at this casino?
• Have you logged into your casino account using only your personal device, or have you used a shared device as well? Additionally, is there anyone in your household or anyone else who may have had access to your device who also has an account at this casino?
• What types of games did you play at this casino?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika