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You haven't given me my money since April 3. Are you a fraud?

I am writing to formally report unresolved issues regarding two deposits I made on your platform.

The funds have remained in 'Approval of Compensation' status for several months and have not

been deposited into my account.

Below are the details of both transactions:

1. First Deposit

 - Username / Account ID: 196664631

 - Date of Deposit: April 3, 2024

 - Deposit Amount: 915,000 UZS

 - Payment Method: UZS Payments Bot

 - Transaction ID: N153

 - Current Status: Approval of Compensation

2. Second Deposit

 - Date of Deposit: April 29, 2025

 - Deposit Amount: 20,000 UZS

 - Payment Method: UZS Payments Bot

 - Transaction ID: N196

 - Current Status: Approval of Compensation

These long delays are causing me serious inconvenience.

I kindly request that you urgently investigate both issues and credit the full amounts to my account as soon as possible.

If the transactions cannot be completed, I request full refunds to the original payment method used.

Please note: I have already provided both my official bank statement and the receipt from the

banking app as proof of payment.

These documents are attached to assist in resolving this matter quickly.

Thank you for your attention to this complaint. You haven't given me my money since April 3. Are you a fraud?

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Dear Sirojiddin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Team,

Thank you for extending the timer on my complaint. I would like to confirm that I still require assistance regarding my deposits that have been frozen for more than six months.

I kindly ask you not to reject this complaint, as the issue has not yet been resolved. I am in contact with my payment provider, but at the same time, I expect 1xBet to provide full clarification regarding the status of my deposits.

I will keep you updated on any new information, and I kindly request that this case remains open until a fair resolution is reached.

Best regards,

S. N.

Thank you for your reply.

To proceed with your case, could you please forward me the following documents?

• deposit receipt
• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Thank you for your reply. Could you please let me know where I should send these documents? Also, they need to be protected from third parties.

I wrote you my email address in the previous reply. It's veronika.f@casino.guru. Please note that any information you send me is strictly confidential and will not be shared with any other parties.

Dear Veronika,

Two days ago, I sent all the requested documents to the email address you provided. Please confirm that you have received them.

Thank you for your emails. In the screenshot of your casino transaction history that you provided, I can see that the two uncredited deposits are not recorded. In the other screenshot you sent, there are "unsuccessful deposits" made by "telegrambot" with a note "approval of compensation". Has the casino promised to refund the missing deposits to you?

Could you please specify which payment method you used for both of these deposits?

Also, kindly send me the bank statements or wallet statements covering the period from April to October in PDF format (not JPG pictures).

Thank you for your cooperation.

I have sent the requested documents to your email.

I must emphasize that I have filed a complaint against 1xBet on the AskGamblers platform. 1xBet is also giving template responses there, and there has been no result.

https://www.askgamblers.com/betting-complaints/1xbet-sportsbook-8-deposits-frozen-for-over-6-months

Thank you for your reply. I understand that obtaining statements for such a long period may be difficult. However, we need more than just the April statement, as the refund of the failed deposits may take longer than one month.

For the investigation, we require the bank statements for the subsequent months as well. Could you please let me know if you can access your bank statements via internet banking, or if you would need to visit your local bank branch to obtain them?

Hello team,

A message has been sent to your email.

Thank you very much, Sirojiddin, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you Sirojiddin for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 1xBet Casino for their help in resolving this complaint. We would like to know what the issue is with the deposit and what we can do to help the player receive their funds.

Thank you!

Hello Peter,

I’m glad that you have taken over my case.

I would like to emphasize that 1xBet has not credited my deposits of 915,000 UZS made on 03.04.2025 and 20,000 UZS made on 29.04.2025 to my account. On 08.10.2025, they closed my 20,000 UZS deposit request.

When I asked support for an explanation, they replied that unfortunately, they could not clarify the status of the funds and claimed that the request was submitted too late and had been updated, using that as an excuse.

However, the screenshots clearly show the creation date and time of each request. Every single one of my requests was created on the same day the deposit failed to reach my account. I have the screenshots as proof. Does that really count as a "late submission"?

As for the accusation of "updating the request," when I asked support to speed up the process, it was the support team themselves who updated the request — and they even confirmed this in the chat. I will send that screenshot as well.

On 08.10.2025, I also received an email from support, and in that message, they updated the request related to my 915,000 UZS deposit. I will include that screenshot too.

They are manually updating the requests in their internal system and then trying to blame me for it. The 1xBet platform does not have any "update request" function available for customers.

Uzbek: Regarding your application number 4431074, unfortunately, we were unable to clarify the status of this fund, because you applied too late and violated the rules of filling in by re-filling one detail at a time. We advise you to be careful when filling in the next time and apply on time. 1 to 1 translation

English: Regarding your request number 4431074, unfortunately, they were unable to clarify the status of the funds because you submitted the request too late and, at the same time, violated the filling rules by resubmitting a single detail. Next time, we advise you to be careful when submitting and to submit your request on time.

Uzbek: Ushbu 4431074 sonli murojaatingiz bo'yicha, Afsuski, bu mablag' holatiga aniqlik kirita olishmgan ekan, chunki siz juda kech murojaat qildingiz va bir vaqtning o‘zida bitta tafsilotni qayta to‘ldirish orqali to‘ldirish qoidalarini buzgansiz. Keyingi safar to'ldirishda ehtiyot bo'lishni va o'z vaqtida murojaat qilishni maslahat beramiz. 1 ga 1 tarjima

Englush: Regarding your request number 4431074, unfortunately, they were unable to clarify the status of the funds because you submitted the request too late and, at the same time, violated the filling rules by resubmitting a single detail. Next time, we advise you to be careful when submitting and to submit your request on time.

On 08.05.2025, when I contacted support asking why this issue was not progressing, support replied: "Dear user, all requests are reviewed in order." It is clear that the accusation that the request was submitted too late is absurd. I will provide the screenshot.

1xBet’s accusations have no basis at all and are absolutely ridiculous. I document every one of my actions and provide the necessary evidence when needed. On 08.10.2025, they closed one of my deposit requests, specifically the 20,000 UZS request, without crediting my funds. Now, on the same date, 08.10.2025, support updated my 915,000 UZS deposit request and informed me of this via email.

It is clear that, just like before, they may be trying to manipulate and close this request as well. What can this be called? Fraud?

I have provided all the necessary information and documents.

I have no further comment.

Dear Sirojiddin,

Thank you for your message.

We confirm that we have received all the necessary details regarding your request. Please note that your case is already under review by the responsible department.

We kindly ask you to wait for further updates — we will get back to you as soon as possible.

Best regards,

1xBet Team

Dear 1xBet Team,

Why was my request with ID 4431074 closed?

Please provide the reason for this decision.

Best regards,

Sirojiddin

Dear Sirojiddin,

Thank you for providing additional information.

We are currently checking the status and will get back to you soon.

Trully appreciate your cooperation.

Best regards,

1xBet Team

Dear 1xBet Team,

It’s a shame that you haven’t been able to resolve a single complaint in seven and a half months! I have never encountered such an irresponsible bookmaker before.

Dear Sirojiddin,

We would like to inform you about the current status of your requests:

Ticket №3606738 was updated on 09.10.2025 at 09:45 and is currently at the stage of individual coordination.

Ticket №4431074 was updated on 20.10.2025, and the status has been changed to awaiting a response from the payment system.

At this stage, we kindly ask you to await further updates. As soon as we receive any information from the respective departments or the payment provider, you will be immediately notified by email.

Thank you for your patience and understanding.

Best regards,

1xBet Team

Dear 1xBet Support Team,

I have previously sent an official email to your address info-uz@1xbet-team.com.

Please carefully review the requests and statements provided in that message.

I hereby request that you resolve my issue within the time frame specified in that email.

If the matter is not settled within this period, I will be forced to file formal complaints against your company with the higher authorities and relevant regulatory organizations mentioned above.

This case is not only about the deposit not being credited to my account, but also involves fraudulent actions and false, baseless accusations made against me.

Official documents proving the groundlessness of these accusations have already been submitted.

I kindly urge you to treat this matter seriously and provide a clear and fair resolution within the given deadline.

Kind regards,

Sirojiddin

Dear Sirojiddin,

We are sorry for the waiting, but your ticket is still at the stage of individual coordination.

We will inform you immediatelly when there will be an information.

Sorry once again and hope for your understanding.

Best regards,

1xBet Team

Dear 1xbet team,

Everyone who has read my complaint on various platforms can clearly see your foolish and shameful behavior.

Your irresponsibility and disrespectful attitude toward customers have become obvious to everyone.

I will now submit this complaint to OLAF, Econsumer, ECC-Net, and Curaçao authorities.

This will be an official complaint regarding fraudulent activity.

I have complete documents and evidence to support my claim.

Best regards,

Sirojiddin

Dear Casino Guru Team,

I would like to emphasize that 1xBet has been sending the same template responses for almost 8 months. We have joined here to resolve the issue, but a problem can only be resolved through concrete and practical actions; template responses do not solve the problem and are completely ineffective. So far, no clear or effective solution has been proposed.

Therefore, I request that you set a specific deadline and have 1xBet provide a clear resolution within that time frame. If they fail to do so, I kindly ask that my complaint be closed as "unresolved."

I am requesting this measure due to 1xBet’s prolonged inaction and failure to provide any real solution.

Sincerely,

Sirojiddin

Dear Sirojiddin,

Thank you for your message.

We completely understand your concern and sincerely apologize for the prolonged delay in resolving your withdrawal issue. Please rest assured that your case remains under active review with the responsible payment provider.

Unfortunately, as previously mentioned, the investigation process on their side follows internal procedures and timeframes that we, as a merchant, cannot influence or accelerate. However, we continue to stay in close communication with them and are doing our best to obtain the final confirmation regarding your transaction.

The moment we receive any official update or result from the provider, our team will immediately inform you through this ticket.

We truly appreciate your patience and cooperation during this process, and we assure you that we are committed to resolving your case as soon as possible.

Kind regards,

1xBet Team

Dear Casino Guru Team,

1xBet has still failed to provide a clear resolution or a specific timeframe for solving this issue. The process has been ongoing for over 8 months, and they continue to waste our time without any progress.

Therefore, I kindly request that you close my complaint as "Unresolved."

Sincerely,

Sirojiddin

Dear Sirojiddin,

We understand your frustration and acknowledge that this case has been ongoing for an extended period. Unfortunately, this situation is complex. Both of your tickets are still under review by senior specialists in the payment department and are being coordinated individually with the payment provider.

Please note that resolving cases of this nature requires additional time due to internal procedures and verification steps with the payment system. We kindly ask for your continued patience while the responsible team completes the necessary checks.

We assure you that as soon as there is an update or a resolution, you will be notified immediately.

Thank you for your understanding.

Best regards,

1xBet Team

Dear AskGamblers Team,

As can be seen from 1xBet’s latest response, they are still unable to provide a clear timeframe or resolution. Instead, they continue wasting our time with the same repetitive, template-style replies.

Therefore, I kindly ask you to close my complaint as Unresolved.

For everyone reading my complaint, I would like to issue a warning:

I created my 1xBet account on June 6, 2020, and since then, I have been an active and loyal customer. I have successfully completed full verification on their platform.

However, despite this, 1xBet has been refusing to credit my funds to my account for 8 months and 6 days, constantly making excuses and delaying the process.

Therefore, I strongly warn all users — stay away from 1xBet. They treat their customers carelessly and fail to take responsibility. Do not risk your money with such a platform.

Kind regards,

Sirojiddin

Dear Sirojiddin and Casino Guru Team,

We fully understand the player’s frustration with the duration of the ongoing investigation, and we would like to clarify the current situation as accurately as possible.

Both of the player’s requests, Ticket №3606738 and Ticket №4431074 — remain in active review. At the moment, they are undergoing individual coordination between our senior payment specialists and the payment provider involved in processing these specific transactions.

This stage requires the provider to conduct an internal reconciliation of the transaction logs, which means that the final confirmation depends not only on us but also on several external verification steps. Unfortunately, we are not able to accelerate these external procedures, but we can confirm that the case has not been closed, no decision has been made yet, and the provider’s response is still pending.

We respectfully ask the player to allow the responsible department to complete this process. As soon as the payment provider finalizes the reconciliation and issues an official update, we will immediately communicate it to the player via email and here in the complaint thread.

Best regards,

1xBet Team

Thank you for the clarification 1xBet Casino representative. Please keep us updated about any new developments.

Dear CasinoGuru team,

As you can see, there have been no changes, and no clear solution has been offered. The responses from 1xBet appear to follow a well-known strategy of delaying the process and exhausting the customer.

Therefore, I kindly request that you close this complaint as unresolved.

Dear Sirojiddin, We only close complaints as unresolved when we are unable to contact the casino or when no resolution can be reached. In this case, the casino has confirmed that your issue is currently under investigation, and we have agreed to provide them with the additional time they requested.

If you are dissatisfied with this and prefer to end the process now, I can close the complaint for you. However, please note that doing so would result in the complaint being rejected. Given that the casino remains active in the complaint thread, I would prefer to continue working toward a resolution.

Thank you for your understanding and patience throughout this process.

How much time did you give them? Is it unlimited or limited? Please keep me informed about this.

Dear Sirojiddin,

Thank you for your continued patience. We sincerely apologize for the extended waiting time and truly understand how frustrating this situation is for you. Please be assured that we are constantly pushing our colleagues and the payment provider for updates and a swift resolution.

At present, the case is still under individual investigation and coordination with the payment system. Unfortunately, these processes are complex and require thorough verification, which contributes to the delay. We will promptly inform you as soon as we receive any new updates regarding your deposits.

Best regards,

1xBet Team

For 9 months they have been stalling with the same template response. There is nothing else being done in this case.

Dear Sirojiddin,

Thank you for your message. We confirm that both of your deposits remain under investigation, and our team is actively working on this case together with the payment provider. Unfortunately, the transactions did not reach our side, and we must wait for the provider’s final confirmation before any funds can be credited or refunded.

We fully understand the inconvenience caused by the delay and assure you that your case has not been closed. As soon as the payment provider provides an update, we will immediately inform you and proceed with the necessary actions.

Thank you for your patience and cooperation.

Best regards,

1xBet Team

I believe you have no intention of returning my money. You have been deceiving me for 9 months. I hope the Casino Guru team gets tired of your lies and finally closes this case.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Sirojiddin,

Thank you for your patience.

We would like to inform you that the review of your case is now in its final stage of approval, and we expect to receive a resolution next week, provided everything proceeds normally on the provider’s side.

Please continue to monitor your personal account → Payment Inquiry section, where you will receive an update as soon as the final decision is issued.

We appreciate your understanding and cooperation.

Kind regards,

1xBet Team

Dear Sirojiddin,

Thank you for your patience.

We would like to inform you that the compensation payout for your transactions has already been approved and is currently being processed. The funds are expected to be credited to your account within the next week.

We kindly ask you to please wait for the completion of this process and, if you happen to receive the funds earlier than the indicated timeframe, to let us know by posting an update in this complaint thread.

Thank you for your understanding and cooperation.

Kind regards,

1xBet Team

Dear Sirojiddin,

We have received confirmation that the funds for your payment requests 3606738 and 4431074 have been successfully credited to your account.

Thank you very much for your patience and cooperation throughout this process. We sincerely apologize for the delay and assure you that we will do our utmost to prevent such issues in the future.

Kind regards,

1xBet Team

Thank you very much for the update 1xBet Casino representative.

Dear Sirojiddin, We will keep this complaint open until you confirm your funds have been received. Please keep me informed about any further developments.

Hello. The funds have not yet been credited to my account. If they are credited, I will inform you here.

On 17.12.2025, my deposit in the amount of 935,000 UZS was finally credited to my account. Unfortunately, I was unable to use my own money for more than 9 months.

I have many complaints against 1xBet:

1. Slowness and incompetence of bookmaker staff.

2. I was misled and deceived for 9 months.

3. Irresponsible and unqualified support staff.

4. Disrespectful and careless attitude toward customers.

Conclusion:

I registered with 1xBet on June 20, 2020, and until this incident I had been a loyal and active customer. I deposited an average of $300–$400 every month. Despite being a long-term and loyal client, I was treated extremely poorly.

To recover my 935,000 UZS deposit, I had to spend a lot of time, effort, and additional expenses. I submitted complaints to AskGamblers, CasinoGuru, and CasinoReviews, and only with the help of these mediators did 1xBet return my money.

(The deposit was made on 04.04.2025, and it was credited to my account only on 17.12.2025.)

Unfortunately, not a single employee of 1xBet apologized or offered any compensation.

I have decided to move to another, more reliable bookmaker. I strongly advise anyone reading these reviews to think carefully before dealing with 1xBet.

Finally, I would like to express my sincere gratitude to everyone who helped me resolve this complaint.

Dear Sirojiddin,

We’re thrilled to hear that your issue has been successfully resolved, and we’ll be marking the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation throughout the process. We’re glad that our intervention helped to resolve the situation, and we’re always here to support you if you encounter any other issues with this or any other casino in the future. Please don’t hesitate to reach out to our Complaint Resolution Center—we’re committed to helping players like you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also assist others who are considering contacting us for help with online casino-related issues.

Thank you in advance for your time.

Best regards,

Peter