1xBet Casino - Povlačenje igrača je odloženo.

I requested a withdrawal of 900,000. The money was deducted from the account and it shows as approved, but I never received the money.

Thirteen days have already passed.

I contacted support and they haven't given me an answer; they say their specialists are evaluating the claim. But it's always the same response.

Solicite un retiro de 900.000. El dinero se desconto de la cuenta y figura aprobado pero nunca recibi el dinero.

Ya han pasado 13 dias.

Pregunte a soporte y no me dan respuesta dicen que sus especialista estan evaluando el reclamo. Pero siempre la misma respuesta

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1xBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any previous successful payouts from the casino?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas