1xBet Casino - Račun igrača je zatvoren, traži se povraćaj sredstava.

I am submitting this complaint regarding my 1xBet account, which has been permanently closed by 1xBet while I still have a significant remaining balance in the account.

I had been using my account and making deposits and withdrawals. My account was later placed under a security/KYC investigation. I cooperated with the Security Department and provided the documents and information they requested, including identification documents, verification photos, bank transaction information and other requested evidence.

Despite my cooperation, 1xBet eventually informed me that they had decided to permanently close my account and end their relationship with me. They stated that the decision was final.

My main concern is not reopening the account or receiving any bonus. My concern is the money that remains in my account. I have worked for and deposited this money, and I need to know how I can legally withdraw my remaining balance after the account has been closed.

The amount involved is approximately 14,508,882 KRW.

I have repeatedly asked 1xBet to explain the exact procedure and payment method through which my remaining balance can be returned to me, but I have not received a clear and satisfactory solution.

I respectfully ask Casino Guru to review my case and help me communicate with 1xBet regarding the release and payment of my remaining balance. I am willing to provide all relevant documents, transaction records, screenshots, emails and correspondence with 1xBet as evidence.

I am not asking Casino Guru to restore my account. I only want a fair and transparent resolution regarding my remaining funds.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the documents that you sent to the casino for the verification of your account at veronika.f@casino.guru? Kindly include the conversations between you and the casino customer support regarding their verification requests, as well as their communication informing you that your account was subsequently closed.
• Has the casino reviewed and approved any of your documents before your account was closed?
• What types of games did you play shortly before your account was placed under security review?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika