22bet Casino - Depoziti igrača nisu uplaćeni.

Hello Casino.guru team,

I am filing this complaint because 22bet has failed to credit 8 separate deposits to my account. These transactions occurred between January 12, 2026, and May 5, 2026, via UPI/bank transfer.

Despite repeatedly providing the official banking receipts and the exact 12-digit UTRs to their support team, the 22bet live chat continuously gives me the same automated excuse stating it is a "bank verification issue." A delay of 4 months is clearly a failure of their payment gateway network, not a standard verification.

My bank has confirmed that the funds were successfully debited and settled. 22bet's finance team appears to be ignoring the evidence and refusing to manually cross-reference the UTRs.

Here are the exact transaction details:

• 12 Jan 2026: INR 3,000 | UTR: 960551541433

• 15 Jan 2026: INR 2,700 (Exact debit: ₹2,699.26) | UTR: 601539738565

• 14 April 2026: INR 6,000 (Exact debit: ₹5,999.96) | UTR: 610932358660

• 15 April 2026: INR 2,500 (Exact debit: ₹2,499.66) | UTR: 091343523539

• 17 April 2026: INR 5,000 (Exact debit: ₹4,999.93) | UTR: 277588490733

• 24 April 2026: INR 3,000 (Exact debit: ₹2,999.92) | UTR: 063938505528

• 28 April 2026: INR 1,700 | UTR: 627417666175

• 5 May 2026: INR 1,600 | UTR: 433531988108

Pending 22bet Deposit Request Numbers:

#11805766, #15587224, #15639117, #15665714, #15980241, #16144712, #16464633, #11932591

I have all the official bank transaction receipts and screenshots proving these debits, which I will attach to this case. I urgently need 22bet to manually review these UTRs and immediately credit my gaming account or process a full refund to my original payment method.

Thank you for your intervention.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 22bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made successful deposits to the casino?
• Are the transactions you listed all made from the same bank account?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas,

Thank you for the response. I have just replied directly to your email (tomas@casino.guru) with all the requested answers, along with the payment receipts showing the UTRs and the screenshots of my communication with 22bet support.

Please check your inbox and let me know once you have received everything so we can move forward.

Best regards

Thanks for your patience and the information you shared with me.

Would you be able to share screenshots of how the deposits are recorded in your deposit history in your player's account?

Please include dates and the status of the transactions on the screenshots. My email is tomas@casino.guru

Thanks in advance for your cooperation.

Hi Tomas,

Thank you for the update. I have just replied directly to your email (tomas@casino.guru) with a detailed explanation and the required evidence.

Due to deliberate UI limitations on 22bet's platform (which hides pending deposits and restricts date ranges), I am unable to screenshot the pending ledger directly. However, I have emailed you something much stronger: annotated screenshots of my chats with 22bet support. In these attachments, their agents explicitly acknowledge the exact pending Deposit Request Numbers and formally admit that the payments are with them as recently as May 8th and May 11th.

Please check your inbox when you have a moment, and let me know if this gives you the leverage needed to proceed with their finance team.

Best regards

Dear NPxx,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear NPxx,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite 22bet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case?

Thank you in advance for providing the information.

Hello,

We have clarified the information regarding the transactions mentioned by the player:

#16464633 — the deposit was successful, and the funds were credited to the player’s account on 2026-05-10 at 02:47:49 UTC.

#11932591 — the player was informed that the deposit was unsuccessful and was advised to contact their bank for further clarification.

#16144712 — the player was also informed that the deposit was unsuccessful and was advised to contact their bank.

#15980241 — a video confirmation and bank statement were requested, but the player has not provided them.

#15665714 — we have requested a video confirmation and bank statement again.

#15639117 — the player was asked to provide a screenshot with full transaction details, as the previously provided information was incomplete. The player has not returned with the requested details.

#15587224 — a video confirmation and bank statement were also requested, but the player has not returned with the requested documents.

#11805766 — we are still clarifying the information regarding this transaction and will provide an update once we receive it.

At this stage, for the transactions where additional proof was requested, the review can only continue once the player provides the required materials.

Hi Martina,

I am appalled by the blatant lies and shameless stalling tactics presented by the 22bet representative. They are directly contradicting their own customer service team, ignoring official banking architecture, and inventing retroactive demands to avoid crediting my account.

Here are the undeniable facts that expose their response:

1. The January 12th Absurdity (#11805766)

The representative claims they are "still clarifying the information" regarding transaction #11805766.

 This deposit was made on January 12th—over four months ago.

 UPI is an instant-settlement network. The claim that an internal finance team needs over a quarter of a year to "clarify" a localized instant transfer is a deliberate, bad-faith stalling tactic. They have absolutely no excuses or missing documents left to hide behind for this transaction, so they are simply using empty corporate buzzwords to delay the inevitable.

2. The Incontestable Technical Reality of UTRs (#11932591 & #16144712)

The 22bet representative claims these deposits were "unsuccessful" and tells me to contact my bank. They are relying on you not knowing how the Indian banking system operates.

 In the Indian UPI system, a UTR (Unique Transaction Reference) is generated by the NPCI (National Payments Corporation of India) ONLY when the funds have successfully left the sender's account AND have been successfully credited to the destination bank or payment gateway.

 A UTR is absolute, mathematical proof of a completed settlement. It is systematically impossible for me to possess a valid UTR if the money did not reach 22bet’s payment provider.

 Therefore, their claim that the deposit was "unsuccessful" and never reached them is technically false. I have provided the UTRs, and I have attached screenshots of their payment gateway displaying these exact figures, explicitly linking my successful UTRs to their deposit system. The money is with their payment provider.

3. Direct Contradictions by Their Own Staff (#15665714)

22bet claims they now need a "video confirmation again" for #15665714.

 This is a direct lie. I am attaching a screenshot dated May 11th, where 22bet's own customer support explicitly states that they have already received this payment, that the funds are safe, and that it will be credited "anytime now."

 How can the finance representative on this forum demand a new video for a payment their own team already admitted they hold in their system?

4. The Fake "Video Request" Ploy (#15639117, #15980241, #15587224)

22bet claims I haven't provided requested videos.

 For #15639117, I did provide the exact video proof they asked for. Their agent abruptly closed the chat, claiming the video "could not be opened" without explaining why, despite me following their exact instructions.

 For the other transactions, they initially only asked for screenshot proofs—which I provided—and they promised to investigate. Now, months later, they are conveniently making up new hurdles to reset the clock.

The Real Issue

The reality is that 22bet is experiencing severe issues with their local Indian UPI deposit accounts getting actively blocked or frozen. Instead of admitting their payment gateway is broken and manually crediting players who have provided valid UTRs, they are spinning the narrative and burying me in fabricated administrative busywork.

Martina, they are caught in a lie. I request Casino Guru to hold them accountable to their own May 11th chat logs and the indisputable technical proof of the UTRs. I will not jump through any more fabricated hoops for money their system has already processed.

Best regards

Attached :

1 The May 11th chat screenshot.

2The video proof screenshot for the chat they abruptly closed.

( all the other utr screenshots with respect to the payment gateway with exactly matching payment amount is already provided to casino guru)

Thank you, everyone.

Could you please both send the supporting evidence to my email?

Thank you very much in advance.

Hi Martina,

I have just emailed you all the requested supporting evidence, including the password-protected official bank statements, the payment gateway screenshots with the payment utr , and the chat logs were sent in my previous message here itself. Please let me know once you have reviewed them or if you need any further clarification from my end.

Thank you.

Thank you very much NPxx, fot all the documents!

Dear 22bet Casino, now, please the supporting evidence for your opinion, please

Dear NPxx,

Please contact our Support Team at support-en@22bet.com regarding this matter.

Kindly note that, for the review to proceed, a separate video confirmation will be required for each transaction in question.

Thank you for your cooperation.

Dear NPxx,

Could you please provide your payment history showing the deposits credited to your gaming account, if this is available to you?

According to the evidence, the deposits should have been credited, especially since they were deducted from your bank account, as you have already shown us. If they were not, we should NOT see it there.

Dear 22bet Casino Team,

I have now sent you an email and would kindly ask you to review it at your convenience.

Thank you very much in advance.

Hi Martina,

Thank you for your response. To answer your question: the 22bet payment history interface only displays successful deposits and successful withdrawals. It does not show a ledger of pending or failed attempts.

As requested, I am attaching the screenshots of my successful deposit history covering the relevant periods in January and April. As you will notice from the sheer volume of transactions in these screenshots, I am a very regular and loyal customer who frequently deposits and withdraws on this platform. This extensive history demonstrates that I am fully accustomed to how their payment system operates when it functions correctly, making the complete absence of these specific disputed transactions even more glaring.

The missing fractional amounts matching my bank statements are completely absent from this active history, proving unequivocally that despite the funds being successfully deducted from my bank accounts and passing through their gateway, they were never credited to my gaming balance.

If necessary for your review, I can also readily provide the private customer support chat logs following each specific transaction delay, complete with the clear payment gateway screenshots and payment screenshots I sent them at the time.

Thank you for emailing their team directly. I will await their response to your inquiry.

can only send 5 photo attachments at once so sending the remaining in other message under this

(1/2)

Remaining screenshots of Transaction history

(2/2)

complete Transaction History since 12th Jan 2026 until today

Dear NPxx,

Thank you very much. I believe you have submitted all the information and documents you were able to provide, so now we will wait for the casino’s response.

Dear 22bet Casino Team,

The documents submitted by the player appear to show that the deposits were not credited to his gaming account.

Could you please review the screenshots, along with all the other documents provided by the player, and let us know how this matter can be handled?

Thank you very much in advance.

Hello NPxx,

As we can see, the requested documents still have not reached us.

Could you please contact our Support Team directly and clearly mention the following ticket numbers: 16144712, 15980241, 15665714, 15639117, 15587224.

You should provide the requested documents specifically in relation to these tickets so that our team can properly review them and continue the investigation.

Dear NPxx,

I may have misunderstood your previous message, as I thought you had already submitted the requested documents again.

If you have not done so yet, please submit them once more. I completely understand that this can feel frustrating, especially when you have already provided the documents before. However, in some cases, a different department may need to review them again, and the documents have to be submitted through the requested process.

I know this is inconvenient, but this is not unusual and happens at other casinos as well.

Please provide the requested documents so the verification process can move forward and the matter can hopefully be resolved as soon as possible.

Dear Martina,

I understand your position. To ensure this verification process moves forward without any further excuses from the casino, I will comply and email the required video proofs and documents directly to their Support Team today.

However, I must express how profoundly disrespectful and exhausting this feels as a customer. I have already provided ironclad, in-depth proof—official bank statements, UTRs, payment gateway screenshots, and their own internal ledgers—yet I am still being forced to jump through redundant video verification hoops for money that successfully left my bank account months ago.

Furthermore, I need to officially document here that the list of five ticket numbers the 22bet representative just provided is incomplete. They have conveniently ignored two specific missing transactions that have been pending for over 5 months:

 January 12th: (11805766)The casino previously stated they were "still clarifying the information" regarding this, but have now dropped it.

 January 15th: (11932591)They previously told me to contact my bank, despite my bank statements proving the money reached their gateway.

When I email their support team today with the video proofs, I will explicitly be including the evidence for ALL missing transactions—including January 12th and January 15th—so they cannot conveniently drop them from the investigation again.

I will update this thread the moment the email is sent. Thank you for your continued patience and help.

Dear Martina,

I understand your position. To ensure this verification process moves forward without any further excuses from the casino, I will comply and email the required video proofs and documents directly to their Support Team today via support-in@22bet.com

However, I must express how profoundly disrespectful and exhausting this feels as a customer. I have already provided ironclad, in-depth proof—official bank statements, UTRs, payment gateway screenshots, and their own internal ledgers—yet I am still being forced to jump through redundant video verification hoops for money that successfully left my bank account months ago.

Furthermore, I need to officially document here that the list of five ticket numbers the 22bet representative just provided is incomplete. They have conveniently ignored two specific missing transactions that have been pending for over 5 months:

 January 12th( 11805766)The casino previously stated they were "still clarifying the information" regarding this, but have now dropped it.

 January 15th: (11932591) They previously told me to contact my bank, despite my bank statements proving the money reached their gateway.

When I email their support team with the video proofs, I will explicitly be including the evidence for ALL missing transactions—including January 12th and January 15th—so they cannot conveniently drop them from the investigation again.

I will update this thread the moment the email is sent. Thank you for your continued patience and help.

Dear Martina,

I have officially complied with the casino's request. I have just emailed the 22bet Support team all 7 required video proofs and documentation.

To strictly comply with 22bet's demand for unedited, single-file recordings, each of the 7 transaction videos required 1.5 to 2 minutes of continuous recording. This resulted in individual file sizes ranging from 200 MB to 250 MB per video, creating a total data payload exceeding 1.4 GB.

Because standard email protocols enforce a strict 25 MB attachment limit, sending these massive files directly via email attachment is technically impossible without heavily compressing the footage. Since compression would ruin the visual clarity required to read the 12-digit UTRs, all 7 uncompressed, high-definition videos have been securely delivered to their support team via a Google Drive folder.

The provided evidence covers the 5 tickets they requested, PLUS the two missing transactions from January 12th and January 15th that their representative conveniently omitted from their last message. I want to explicitly remind 22bet and state for the record: they have been conveniently ignoring the January 12th transaction by claiming they are "still clarifying" the information. It has now been over 5 months.

Martina, for my own financial security, I will not post my unredacted banking videos on this public forum. However, I have just emailed you privately. In that email, I provided you with the direct Google Drive link to my evidence, a screenshot of the strict rules 22bet forced me to follow, and screenshots of my "Sent" mail proving my email was successfully delivered to support-en@22bet.com today.

The evidence is completely in their hands and you have a copy of them too . I expect them and you to review the 7 videos and manually credit the missing ₹23,900 without any further delay.

I have done everything and complied with soo many requests to prove my side.

Dear NPxx,

Thank you so much! I have received it all..

Dear 22bet Casino Team,

We would appreciate it if you could kindly confirm whether the documents submitted are sufficient to complete the NPxx´s verification process.

Please let us know at your earliest convenience.

Hello,

We are currently clarifying the information with the relevant department and will provide an update as soon as we receive further details.

We appreciate your patience and understanding.

Dear 22bet Casino Team,

Thank you very much for the update!

We would appreciate, if you could kindly prioritize this case and inform us as soon as possible once there is any progress. Thank you in advance for your time and assistance.

Dear NPxx,

We have clarified the information with our colleagues regarding the materials provided.

The statement and the videos were forwarded to the Payment Department for review. However, they confirmed that the video must show the full transaction details, exactly as shown on the initial screenshot of the transaction provided by the player.

Please provide a video showing how you navigate to the same transaction details page as shown in the original screenshot.

We can't continue the review until you provide the requested video in the correct format. Please follow the instructions sent to you and provide the required materials so the Payment Department can continue checking the case.

Dear NPxx,

Could you kindly review the detailed instructions that the casino has sent to you and proceed with creating the video? Thank you very much in advance for your assistance.

Dear Martina and 22bet Casino Team,

Martina, I must admit I am quite disappointed. When I submitted my 1.4 GB Google Drive folder to you last week, I also privately sent you the screenshot of 22bet's exact instructions. You reviewed my submission, confirmed you received it all, and passed it on. Now, 22bet is moving the goalposts based on a technical impossibility, and it is highly disappointing that the burden is simply being pushed back onto me without their logic being questioned.

Here is the fundamental issue with their latest rejection:

1. The Original Rule: 22bet explicitly instructed me to log into my Bank Account. I followed this perfectly, providing unedited videos of my official HDFC and Union Bank applications.

2. The "Mismatch": The initial screenshots I provided months ago were from PhonePe (the third-party UPI gateway I used to process the transfer).

3. The Reality: An official bank app ledger will never visually match a third-party PhonePe gateway receipt. They are two completely different applications.

Before I record any new videos, Martina, I request that you ask 22bet to clearly define exactly which application they want me to open and the exact step-by-step navigation they require. Their instructions need to be technically realistic—please don't ask me to catch fishes in the snow by expecting a PhonePe receipt layout inside an HDFC bank application.

If they want a new screen recording of the PhonePe application history to match the initial screenshots, they need to explicitly state that. If they want to verify the bank ledger, they already have the HDFC and Union Bank videos they originally asked for.

I will gladly comply and provide the requested video once 22bet provides clear, logical, and technically possible instructions.

Dear 22bet Casino,

Could you please provide a more detailed and specific explanation?

Hello,

We would like to remind you once again that we are not the support team. Communication with clear step-by-step instructions is handled through our official support channels, as this is faster and more effective for resolving such matters.

The player was informed multiple times in chat what kind of video confirmation must be provided:

1. The device screen must be captured using a different camera (phone, tablet, or other device, as long as we can distinguish the symbols).
2. Please open the app.
3. Your account number must be visible.
4. You must scroll through the transactions.
5. You must find the desired transaction.
6. You must open it and show the receipt.
7. The video must be a single file, without cuts or transitions.

However, after reviewing the large file provided by the player, we did not find any suitable video matching these requirements. In the submitted videos, the player either requests a statement or shows the transaction history without opening and displaying the specific disputed transaction and receipt as requested.

The player last contacted us via chat on 19.06, and the same instructions were provided there as well.

We can also respond by email, of course. However, it seems that some of our emails may not be reaching the player due to the @live.com domain. Therefore, we kindly recommend that the player contact us again using a Gmail address, as this may help ensure that our replies are received properly.

Once the player provides the requested video in the correct format, the case can be reviewed further.

Dear Martina and 22bet Casino Team,

Martina, I am requesting your active mediation here. I have meticulously followed every single instruction provided, evolving from bank statements to screenshots to a 1.4 GB folder of unedited videos. 22bet is now shifting the goalposts, and their latest response contains contradictory demands and demonstrably false excuses.

Please review the following facts regarding 22bet's latest message:

1. The "Click for Receipt" Impossibility

22bet continues to demand that I "open and show the receipt" within my bank application. I have clearly stated multiple times: the HDFC and Union Bank mobile applications DO NOT have a secondary receipt page for historical ledger entries. The 12-digit UTR is displayed directly on the main ledger screen. I physically cannot click to open a page that does not exist in the software. My submitted videos clearly show me tapping the transaction to prove nothing else opens.

2. The PhonePe vs. Bank App Confusion

If 22bet expects to see a secondary receipt page that visually matches my initial screenshots, they are looking for the PhonePe application (the UPI gateway), NOT my bank applications. Expecting a bank app to mirror a PhonePe receipt is a fundamental misunderstanding of Indian payment systems.

3. The Absurd @live.com Excuse

My ⁠@live.com⁠ email is hosted by Microsoft. It is the registered email for my 22bet account, and I receive all other communications from you there without issue. Claiming Microsoft servers are blocking your emails is a stall tactic.

4. The Ignored January ₹3,000 Transaction

For over 5 months, 22bet has completely ignored the missing ₹3,000 transaction from January 12th. Why is this specific deposit being continuously omitted from your reviews despite being clearly documented in my evidence?

Martina, I am ready to resolve this today, but I need realistic instructions.

To 22bet:

If you require a video recorded from a SECOND device (a phone pointing at my screen) showing me logging into the PhonePe app to click on the specific receipts, state that explicitly right now, and I will record it immediately. But you must stop demanding I generate a receipt in my banking app that technically does not exist.

I await your direct confirmation of which exact application you want recorded.

Dear 22bet Casino Team,

The player has provided extensive supporting evidence, including bank statements, screenshots, and unedited video recordings. However, it appears there may still be some confusion regarding the exact evidence you require.

The player states that the HDFC and Union Bank mobile applications do not provide a separate receipt page for historical transactions. According to the player, the 12-digit UTR is displayed directly in the transaction history, and tapping the transaction does not open any additional receipt or details page. The submitted recordings reportedly demonstrate this.

It is therefore important to clarify whether you are requesting evidence from the player’s bank applications or from the PhonePe application through which the UPI payments may have been initiated.

Could you please provide precise instructions and confirm the following:

1. Which exact application should the player record: HDFC Bank, Union Bank, or PhonePe?
2. Which specific transactions should be shown in the recording?
3. Do you require the video to be recorded using a second device while the player logs in and opens the relevant transaction details?
4. What exact information must be visible for the evidence to be accepted?
5. Please also provide an update regarding the missing ₹3,000 deposit dated January 12, as the player states that this transaction has not yet been addressed.

Regarding the reported issue with the player’s registered @live.com email address, could you please either resend the relevant message or provide the requested instructions directly within this complaint thread? This would help prevent any further communication difficulties.

The player has confirmed that they are willing to provide an additional recording once the requirements are clearly specified. I therefore kindly ask you to provide one final and complete list of evidence needed so the player can submit everything correctly without further repeated requests.

Thank you very much in advance for your cooperation.

Dear NPxx,

In the meantime, it is also important that you contact the casino’s customer support directly and ask them the questions listed above, particularly which application they want you to record, which transactions must be shown, and whether the video must be recorded using a second device.

Please save the full conversation with customer support and share it with us afterwards, as their written confirmation may help clarify the requirements and avoid further misunderstandings.

Hello,

Answering the questions above, we would like to clarify what exactly is required in order to continue the review of the disputed deposits.

1. The video must be recorded from the application that was used to make the transfer. As far as we can see, the player funded the account via PhonePe, so the video should be recorded from PhonePe.

2. The video must show the exact transactions that were not credited. Ideally, the player should provide a separate video for each missing transaction. However, if the player has agreed with the Payment Department that one video for all pending deposits is acceptable, then all missing transactions must be opened and shown one by one in the same video.

3. Yes, this is required. A simple screen recording is not accepted.

4. The video must show the following steps:

• The player opens the application;

• The player shows the account details, if they are not visible on the main page — account number and full name;

• The player opens the transaction history and scrolls to the relevant transaction;

• The player opens that transaction and shows its details. At this stage, we should be able to see the same information that was shown on the deposit screenshot, based on which the ticket was created.

5. Both the bank/payment statement and the video are required.

6. We understand the player’s point, but this information should be visible in PhonePe. The Payment Department requires all of the above information to proceed with the check.