The player from India had attempted to deposit through UPI, but the amount was not reflected in his wallet balance. Despite providing a transaction screenshot and raising a complaint, he received no response from support. The Complaints Team communicated that the casino's responsibility regarding the deposit was deemed fulfilled, and further assistance could not be provided. The player was advised to follow the casino's recommendations and seek resolution through his bank, but no additional intervention could be made by the Complaints Team.
Igrač iz Indije je pokušao da uplati novac putem UPI-ja, ali iznos se nije odrazio na stanje u njegovom novčaniku. Uprkos tome što je pružio snimak ekrana transakcije i podneo žalbu, nije dobio odgovor od podrške. Tim za žalbe je saopštio da se odgovornost kazina u vezi sa depozitom smatra ispunjenom i da se dalja pomoć ne može pružiti. Igraču je savetovano da sledi preporuke kazina i potraži rešenje preko svoje banke, ali Tim za žalbe nije mogao da izvrši dodatnu intervenciju.
Uplatio sam novac putem UPI telefona. Stanje u mom novčaniku nije ažurirano. Iznos od 17000 ₹ je uspešno skinut sa mog računa, ali nije pripisan. Poslao sam snimak ekrana transakcije putem ćaskanja i telegram podrške, ali niko nije odgovorio. Molim vas da proverite i rešite moj problem...
Takođe sam se žalio na veb-sajtu i ovaj zahtev broj SUP-527675...
Have done deposit money through UPI Phone. which is not updated in my wallet I'd balance.Amount ₹17000 has been successfully debited from my account but not credited.Have sent the screenshot of the transaction through chat and telegram support but no one is reply.Kindly request to check and resolve my issue...
I also rice Complain on website and this request number SUP-527675...
Hvala vam puno što ste podneli žalbu. Žao mi je zbog problema koji imate.
Ako vaš depozit nikada nije uplaćen na vaš kazino račun, jedino što mogu da preporučim je da kontaktirate svoju banku ili provajdera plaćanja radi istrage. Imajte na umu da ovaj proces može biti složen i da može trajati i do mesec dana. U takvim slučajevima, mogućnost intervencije kazina je često ograničena.
Žao mi je što trenutno ne možemo da pružimo hitniju pomoć. Međutim, ostaviću ovu žalbu otvorenom mesec dana i ljubazno vas molim da nas obaveštavate o eventualnom napretku.
Hvala vam na razumevanju.
Srdačan pozdrav,
Tomas
Dear Player,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your bank or payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
U potpunosti razumem vašu frustraciju. Kao što sam već napomenuo, može potrajati neko vreme dok se sredstva ne pronađu i ne vrate na vaš bankovni račun ili da budu uplaćena na vaš kazino račun. Pošto stvar nije u potpunosti u rukama kazina, podesiću tajmer na dodatnih 20 dana kako bih omogućio puni mesec da se transakcije obrade. Ako do tada ne bude napretka, intervenisaćemo. Ostanimo pozitivni i nadajmo se dobrim vestima u vezi sa vašim deponovanim sredstvima. Unapred vam hvala na strpljenju i razumevanju.
I fully understand your frustration. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 20 days to allow a full month for the transactions to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.
Možete li, molim vas, podeliti sa mnom vašu komunikaciju sa kazinom u vezi sa problemom kako biste potkrepili svoju žalbu? Pošaljite imejlove ili transkripte ćaskanja na moju imejl adresu tomas@casino.guru ili postavite snimke ekrana ovde
Dear dhavalvasava1111,
Could you please share with me your communication with the casino regarding the issue to support your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Lažna veb stranica za igre na sreću 20. maj 2025. depozit od 17000 rs, datum još uvek nije ažuriran, nije vraćeno, još uvek je datum, ali 4rabet odgovara samo uplata nije primljena, kontaktirajte banku, zahtev za povraćaj novca, proces, ali više od 20 puta upitajte menadžera banke o ovom problemu sa plaćanjem, on je razjasnio transakciju plaćanja koja je bila uspešna, kredit MFIN Service Private Ltd, zašto ponovo, ponovo upit o uplati, bilo šta nije u redu, kontaktirajte primaoca, takođe pitam primaoca 20. i 21. maja, izvod iz banke, ali 4rabet nije dostavio izvod iz banke, molimo vas pitajte 4rabet da pokažete izvod iz banke
4rabet,
Fake fraud gaming website 20th may 2025 deposit 17000rs, still date not updated not refunded still date, but 4rabet reply only payment not received contact bank request refund process,, but more than 20 times enquiry to bank manager this payment issue, he's clarification payment transaction successful credit MFIN Service Private Ltd, why again again enquiry about payment anything rong contact recever also asking receiver 20 and 21th may bank statement, but 4rabet not provided bank statement, please Ask 4rabet show bank statement
Izvinjavam se; međutim, možda vam nećemo više pomoći u ovoj situaciji.
Sa naše tačke gledišta, odgovornost kazina prema vama i vašem depozitu je ispunjena i ne možemo od njih tražiti da urade više, niti ih kažnjavati ako to ne učine.
Iskreno se nadam da ćete moći da nadoknadite nedostajući iznos na druge načine. Hvala vam na razumevanju. Žao mi je što vam nismo mogli više pomoći u ovoj prilici. Slobodno nas kontaktirajte ako naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom u budućnosti.
I apologize; however, we may not assist you further in the situation.
From our point of view, the casino's responsibility towards you and your deposit was fulfilled, and we can't ask them to do more, or penalize them if they don't.
I genuinely wish you'll be able to recover the missing amount in other ways. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
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