7Signs Casino - Igrački račun je zatvoren za isplatu.

Hello, since January 12th, my account has been restricted for verification. Although I completed the verification from the reserved area and the account is verified, my gaming account is blocked. I can log in, but I can't play or withdraw.

Salve, dal 12 gennaio il mio account é stato limitato per verifica. Nonostante abbiano completato la verifica da area riservata e l’account risulta verificato il mio conto gioco é bloccato. Posso accedere ma non posso ne giocare ne prelevare

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Are there any documents in your account that are currently pending verification? Has the casino indicated that there might be a problem with approving specific documents?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Attila

Hi, they're all approved, yet my account is limited. Here you see a balance of €3,000 with active withdrawal requests totaling €1,000.

The verification, as shown in the photo, began on January 12th. We're not talking about a few business days. But then I'd prefer they tell me they no longer want you to access our site rather than mislead me with vague and contradictory responses. I've already sent several emails; no one knows what they're verifying, given that the documents appear to be fully verified.

I'm also attaching the second photo where you can see the actual upload dates. After approval, everything appears to have been uploaded on the 27th, but that's not the case. They started on the 12th.

ciao risultano tutti approvati eppure il mio account é limitato. Qua vedi un saldo di 3000 euro con richieste di prelievo per un totale di 1000 euro attive.

la verifica come si vede in foto é iniziata il 12 gennaio. Non parliamo di qualche giorno lavorativo. Ma poi preferirei mi dicessero non vogliamo piu farti accedere al nostro sito invece che sviare con risposte vaghe che si contraddicono pure tra di loro. Ho già scritto diverse email nessuno sa cosa stiano verificando visto che i documenti risultano verificati per intero

allego anche la seconda foto dove potete vedere le date reali di caricamento. Dopo l’approvazione risulta tutto caricato il 27 ma non è così. Hanno inizato il 12

Today they blocked my account without explanation.

Oggi mi hanno bloccato l account senza spiegazione

Dear player,

Thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have any other members of your household utilized the same payment methods at this casino?

Additionally, could you please confirm if you have accessed the platform from the same device?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

We use the same PC and the same bank accounts. I specified everything by providing documents for each of us.

usiamo lo stesso pc e gli stessi conti in banca ho specificato tutto fornendo documenti di ognuno di noi

Thank you for your response. I’m sorry, but we won’t be able to assist you further in this case.

Please note that if multiple individuals from the same household create accounts at a casino and use the same device and bank account, it becomes impossible for us to verify that the accounts were not operated by one person. Managing multiple accounts is strictly against the casino’s Terms and Conditions, and they are within their rights to confiscate winnings in such cases.

Best regards

Attila