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I won 1000 USD from a bonus after completing all wagering requirements.

However, my account was suddenly closed, and my funds were confiscated without clear explanation or evidence.

I believe I followed all the rules and did not abuse any promotion intentionally.

I kindly ask for a fair investigation and the

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• When did you create your casino account, and when was it closed?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Thank you for your response. I confirm that my case has already been reviewed by your Customer Service Team, and I have received a final decision without being provided with any clear evidence to support the claim of "low-risk betting." For clarity, I would like to emphasize the key concern: My withdrawal request was submitted after completing all wagering requirements, and only after approximately 8 hours, my account was closed and the balance confiscated. I kindly ask that this complaint is reviewed thoroughly, and that I am provided with: Specific evidence of the alleged "low-risk betting" Exact bets, including dates and times The precise clause in your Terms & Conditions that was violated I look forward to a detailed and fair review of my case. Thank you for your attention.

I strongly deny your allegations of multiple accounts or any violation of your terms and conditions.

Your decision to close my account and confiscate my balance is completely unjustified, especially since no clear or verifiable evidence has been provided to support these claims.

I request that you provide detailed proof of the alleged violation. Otherwise, I expect my account to be reinstated and my full balance to be returned immediately.

If this issue is not resolved promptly, I will escalate the matter further through official channels and relevant authorities.

I look forward to your urgent response.

Thank you for your reply, A7tmail1. I understand you may be busy or distressed by the situation, but it appears my earlier questions have not yet been answered. Could you please review my initial message and provide the requested information? These details are essential for us to proceed with the case. Thank you in advance for your assistance.