888Starz Casino - Depozit igrača nije uplaćen.

Subject: 888STARZ – Deposit of 500 EGP Not Credited Despite Successful Transfer

Dear Casino Guru Complaints Team,

I am submitting this complaint against 888STARZ regarding an unresolved deposit of 500 EGP that has not been credited to my gaming account.

User ID: [redacted]

On 20 April 2026 at 04:54 AM, I deposited 500 EGP via Etisalat Cash using the payment details displayed directly on the 888STARZ deposit page. I copied the recipient's number directly from the platform and completed the transfer successfully.

After the transfer, the deposit was never credited to my account. The transaction status on the platform showed "Rejected by agent."

From the beginning, I fully cooperated with the operator and provided every document they requested, including:

The transaction receipt.

Screenshots.

A complete, unedited verification video recorded from another phone.

An official confirmation from e& Egypt (Etisalat) following their technical investigation.

My telecom provider officially confirmed that the transfer was successfully completed and that the funds reached the recipient associated with the operator's payment network.

For more than one month, 888STARZ consistently maintained that their agent had not received the funds and repeatedly instructed me to contact my payment provider. I followed every instruction they gave.

However, after more than one month, the operator completely changed its explanation. They no longer claimed that the agent had not received the funds. Instead, they stated that the payment details shown on my receipt did not match the payment details assigned to my deposit request, alleging that the money had been sent to a different account.

This new explanation directly contradicts everything they had been telling me throughout the previous month.

I repeatedly asked the operator to clarify:

Why this alleged mismatch was never mentioned at the beginning of the investigation.

Why I was repeatedly instructed to contact my payment provider if the real issue was supposedly incorrect payment details.

How the payment details could be incorrect when I copied them directly from the deposit page provided by their own platform.

Despite these questions, I never received a clear explanation or any supporting evidence.

I have attached the complete email correspondence between myself and 888STARZ, documenting my numerous attempts to resolve this matter directly with the operator. The attached emails clearly demonstrate my full cooperation, the extensive evidence I submitted, and the operator's inconsistent explanations throughout the investigation.

I respectfully request that Casino Guru independently review this case and evaluate whether the operator handled this dispute fairly and consistently.

Thank you for your time and assistance.

Kind regards,

[redacted]

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Dear Kapo,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem with the deposit to 888STARZ.

To better understand your situation and assist you effectively, could you please provide us with some additional information? We would like to clarify the following:

• Have you made previous successful deposits using the same payment method in the past?
• Are you able to view the status of your deposit in the casino in your deposit history found in your player's account? Please post a screenshot of your casino account's deposit history.
• Could you please share a screenshot of the payment instructions as they appear when attempting to deposit in the casino?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at jean.s@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Jean