AllySpin Casino - Igračeva isplata je konfiskovana.

I made a withdrawal yesterday and today. They canceled it. I made it according to their instructions to the account I made the payments from. They refused twice. Now I have put part of the withdrawal into one account (from which I made the payment) and into another one that I did not make the payment from but it is my account number. I paid a significant amount and they do not want to pay me.

Hello,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with AllySpin Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Have you ever had a successful withdrawal at this casino, please?
• Have you passed the KYC verification, please?
• Do I understand correctly that you have used 2 different payment providers for your withdrawal requests?
• Have you accumulated your balance with the help of bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hi.

1.no, this is my first time

2.they didn't ask for veritification.

3. Yes, I used two because maybe the second will pass.

4. No, I didn't. I won whit my money

I sent them (this morning) proof that the accounts are mine.

Hello,

thank you for your reply.

Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear ema7639058,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina