Amonbet Casino - Zahtev igrača za samoisključenje se ignoriše.

casino is : Amonbet (i cant find the opcion)

I am submitting a complaint against Amonbet due to their failure to enforce my self-exclusion request and their continued encouragement to gamble despite being aware of my gambling problem.

On April 6th, 2026, I explicitly requested the permanent closure of my account. In my message, I clearly stated that I was experiencing gambling-related problems and did not want any temporary suspension or promotional alternatives. This constitutes a clear self-exclusion request.

Despite this, my account remained active, and I was able to continue depositing and gambling. As a direct result, I suffered significant financial losses exceeding €7,000, including over €3,000 in deposits made in a single day after my request.

Furthermore, even after my self-exclusion request, I continue to receive promotional emails and VIP offers encouraging me to deposit and gamble. I have attached evidence of these emails. This behavior is highly irresponsible and a clear violation of responsible gambling principles.

Instead of protecting a vulnerable player, the casino continued to incentivize further gambling.

I have attempted to resolve this issue directly with Amonbet by contacting their support team multiple times, but I have received no response.

I am requesting:

A full refund of all deposits made after April 6th, 2026

A proper investigation into this matter

Confirmation that my account has been permanently closed

I am attaching all relevant evidence, including:

My self-exclusion request email

Proof of deposits after the request

Promotional emails received after the request

Thank you for your assistance.

Due to file upload limitations, I could not include all deposit records. The actual number of transactions and total losses after my self-exclusion request are significantly higher than what is shown in the attached evidence.

I am ready to provide full records upon request.

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Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Luckia Casino PT.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at tomas@casino.guru. If the casino responded (using automated responses, or using responses from live agents) send these responses as well.
• Has the casino responded to your refund request already? What did the casino reply?

If your account is currently not blocked, as the next step, I recommend you request a new self-exclusion via email at support@amonbet.com, and at the same time, include me in the copy of the email at tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Amonbet Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for your response.

• Yes, my account is still accessible.

• I have already sent you by email the communication where I clearly requested permanent account closure due to gambling problems (dated April 6th, 2026). This request included a clear statement of my gambling addiction.

• The casino has not responded to my refund request at all.

Additionally, despite my request for self-exclusion, I continue to receive promotional emails encouraging me to deposit and gamble. I have also included this evidence.

Please let me know if you need any further information.

Best regards,

Yuri

Thanks for your response and the evidence provided via email.

Has the casino closed your account since your last post?

Please let me know.

Not yet

Ainda não

Dear iuribarreira,

We reached a point where we would contact the casino and ask for cooperation regarding your case. Since this casino has 10+ cases closed as "No Reaction Policy", we are forced to close your complaint prematurely. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system, and it will negatively impact their future safety rating on our website as such. I understand this isn't a satisfactory solution to your issue at all. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach in the future. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

As a next step, normally I would recommend you contact the proper Gaming Authority and submit a complaint with them. However, since the casino has no licence, there is nowhere else I can refer you to.

I would strongly recommend blocking all the email addresses and numbers sending you promotional materials from this casino, then, as a next step, installing the free app BetBlocker (https://betblocker.org/) onto your computer and mobile device, to keep you safe from online gambling sites while browsing the internet. It's free, and for maximum protection, it is recommended to have a good friend or a family member set the app's password for you.

I am really sorry I could not be of more help on this occasion, and would recommend in the future to check the casino review on our website before signing up, to avoid issues like this one.

Best regards,

Tomas