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I have a pending withdrawal for several days now. They told me that today it would be resolved at the latest, but today the withdrawal is still pending. When I asked again, they told me they could not provide an estimated time for when it will be resolved.

Tengo una retirada pendiente desde hace dias , medijeron que hoy como muy tarde estaria resuelta, hoy la retirada segiia pendirnte al volver a preguntar me dicen que no pueden proporcionar un tiempo estimado de cuando se solucionara.

Hello julianmiguens,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Atlantis Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

My account is verified, it is not my first withdrawal, I am a gold member and I did not use the bonus. The last time I spoke to support was yesterday and they did not give me a solution.

Mi cuenta esta verificada no es mi primer retiro soy miembro oro y no utilice bono la ultima vez que hable con el soporte fue ayer y no me dieron solucion

Hello julianmiguens,

Since when is the withdrawal pending?

Since August 19th

Desde el 19 de agosto

Hello julianmiguens,

As stated in my previous post, withdrawals take up to 14 days so unless it's been more, we can only recommend to wait.

Dear julianmiguens,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.