BassBet Casino - Povlačenje igrača je odloženo.

Hello ,

Unfortunately, I've been waiting for a €500 payout from Bassbet Casino for three weeks, and I keep getting put off when I ask. I have €2,500 in my account, but withdrawals can only be made in €500 increments every 24 hours. The first €500 has been pending for three weeks (since July 8, 2025). I can't make any progress in the chat; I'm repeatedly told that no documents are required for verification and that my withdrawal is in the final stages. I don't know what to do next.

Attached are screenshots of an email

Hallo ,

leider warte ich seit 3 Wochen auf die Auszahlung von 500€ des Casinos Bassbet und werde auf Nachfrage immer wieder hingehalten. Auf meinen Konto stehen 2500€ , wobei man nur in 500€ Schritten alle 24 Stunden auszahlen lassen kann. Die ersten 500€ stehen seit 3 Wochen in Bearbeitung (seit 08.07.2025). Im Chat komme ich nicht weiter, man sagt mir immer wieder es werden keine Dokumente zur Verifizierung benötigt und meine Auszahlung wäre in der Endphase. Mittlerweile weiß ich nicht mehr weiter.

Im Anhang befinden sich Screenshots von einer E-Mail

Hello, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with BassBet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Which payment method to withdraw your winnings have you opted for? Was it the same one you used to deposit?
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

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Thank you for your patience, and stay safe.

Hello, I haven't made any withdrawals at this casino before. I used a bank transfer for the withdrawal, and a real-time bank transfer for the deposit, and it was a deposit bonus that was wagered.

Hallo , bei diesem Casino habe ich vorher keine Auszahlungen getätigt. Zur Auszahlung habe ich Banktransfer benutzt und zur Einzahlung habe ich eine Echtzeit-Überweisung benutzt und es war ein Einzahlungsbonus der aber umgesetzt wurde.

Hello,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Hello, I have sent you an email with screenshots of live chats and email.

Hallo, ich habe Ihnen eine E-Mail mit den Screenshots von LiveChats und Email geschickt.

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Lisas567,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from BassBet Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear BassBet Casino,

Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal.

Thank you in advance for your cooperation and prompt response.

Best regards,

Kubo

Hello, I wanted to let you know that the casino paid me out twice, €500, and I'm now submitting another withdrawal request to Bassbet. I still have €1,500 outstanding.

Hallo ich wollte bescheid geben das das Casino mir 2 x 500€ ausbezahlt hat und ich jetzt eine weitere Auszahlungsanforderung an Bassbet schicke. Es sind nun noch 1500€ offen.

Dear Lisas567,

Thank you for notifying us about this matter.

We are pleased to hear that the issue has begun to be resolved.

We have forwarded your recent withdrawal request to the relevant department, and it will be handled as a matter of priority.

Thank you,

BassBet Team

Dear Lisas567,

Thank you for letting me know! I’m glad to hear that your payouts have started being processed. Please keep me updated once you have received all the remaining funds in question.

Dear BassBet Casino,

Thank you for your response and for escalating the player’s withdrawal to higher-priority handling. I truly appreciate your proactive approach!

Dear all,

We would like to inform you that all withdraws are completed from our side.

Thank you,

BassBet Team

Dear Lisas567,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Lisas567,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kubo