BassBet Casino - Zahtevi igrača za povlačenje sredstava su odloženi.

Hello,

I play regularly at BassBet and have made several withdrawals. So far, everything has gone smoothly. On March 7th, 2026, I won a total of €4,450. I requested three withdrawals, which were processed after four days. However, all subsequent withdrawals (on March 8th, 9th, and 10th, 2026) remain unprocessed. Since there's a maximum daily limit of €500, I still have another €3,300 in my account that I'd like to withdraw. My account never needed to be verified, and even after contacting support multiple times, I'm always told everything is fine and I just need to be patient. But after more than two weeks, I'm very dissatisfied and hope you can help me.

Hallo,

ich spiele Regelmäßig bei BassBet und habe auch schon mehrfach Auszahlungen getätigt. Bisher ohne Probleme. Ich habe am 07.03.2026 insgesamt 4.450€ gewonnen. Ich habe 3 Auszahlungen beantragt, welche auch nach 4 Tagen bearbeitet wurde. Jedoch sind alle weiteren Auszahlungen (08, 09 und 10.03.2026) seit dem unbearbeitet. Da ein maximales Tageslimit von 500€ besteht, habe ich daher auf meinem Konto noch weitere 3.300 die gerne Auszahlen möchte. Mein Konto musste nie verifiziert werden und auch nach mehrmaligen Nachfragen beim Support, wird mir immer gesagt alles sei in Ordnung und ich müsse Geduld haben. Aber nach über 2 Wochen bin ich sehr unzufrieden und hoffe Ihr könnt mir weiterhelfen?

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Dear Boston86,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Please allow me to ask a few questions so I can fully understand the situation:

• Have you accumulated your winnings with or without an active bonus?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Could you provide any additional communication you’ve had with the casino? This can include screenshots, emails, or chat records. You can either upload the documents directly to this thread or send them via email to: petra.h@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petra

Dear Boston86

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear Boston86,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from BassBet Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear BassBet Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Hello Samuel,

Thank you so much for looking into this problem. In the meantime, I contacted BassBet directly again and received the following reply:

Lenni (Bassbet)

March 30, 2026, 18:27 OEZ

Good day Stefan,

Thank you for contacting our BassBet customer service.

We can confirm that your withdrawals are in the queue for processing by our finance department.

We apologize for the inconvenience caused by the long delay in processing your payment. We understand the impact this has had on you and would like to assure you that the finance department has informed me they are actively working to release the funds as quickly as possible.

We can assure you that I have informed the department again and that they are working to process the payments as quickly as possible. We would like to assist you with your question. However, we have limited access to financial information and therefore cannot provide you with a specific timeframe.

If you have any further questions, please contact us by email. support@bassbet.com or via live chat.

Best regards,

Customer service Bassbet.com

Stefan Lux

March 30, 2026, 18:22 OEZ

Hello dear BassBet team,

My withdrawal requests were submitted 3 weeks ago. When will they be processed?

Or is there a problem?

Best regards

Stefan Lux

Hallo Samuel,

vielen Dank dass du dich um das Problem mit kümmerst. Ich hatte in der Zwischenzeit noch einmal BassBet direkt angeschrieben und als Antwort folgendes erhalten:

Lenni (Bassbet) 

30. März 2026, 18:27 OESZ 

Guten Tag Stefan, 

Vielen Dank, dass Sie sich an unseren BassBet Kundendienst gewendet haben.

Wir können bestätigen, dass sich Ihre Auszahlungen in der Warteschlange zur Bearbeitung durch unsere Finanzabteilung befinden.

Wir entschuldigen uns für die Unannehmlichkeiten, die durch die lange Verzögerung bei der Auszahlung entstanden sind. Wir verstehen, welche Auswirkungen dies auf Sie hat, und möchten Ihnen versichern, dass die Finanzabteilung mir mitgeteilt hat, dass sie aktiv daran arbeitet, die Gelder so schnell wie möglich auszuzahlen.

Wir können Ihnen versichern, dass ich die Abteilung erneut informiert habe und dass sie daran arbeitet, die Auszahlungen so schnell wie möglich zu bearbeiten. Wir würden Ihnen gerne bei Ihrer Frage helfen. Allerdings haben wir nur eingeschränkten Zugriff auf Finanzinformationen und können Ihnen daher keinen Zeitpunkt nennen.

Wenn Sie weitere Fragen haben, kontaktieren Sie uns per E-Mail support@bassbet.com oder per Live Chat.

Mit freundlichen Grüßen,

Kundenservice Bassbet.com

Stefan Lux

30. März 2026, 18:22 OESZ 

Hallo liebes BassBet Team,

meine Auszahlungsanträge sind schon 3 Wochen her. Wann werden diese bearbeitet?

Oder gibt es ein Problem?

Mit freundlichen Grüßen 

Stefan Lux

Dear Boston86,

We would like to inform you that our team is looking into your withdrawal requests and we’ll return to you shortly with a clear update.

Thank you for your cooperation and patience.

Kind Regards,

BassBet Casino Team

Hello everyone,

The three transfers have now been processed. Thank you very much. Since I still have 3,300 in my player account, I would now like to request the next three transfers.

However, for me the case is not closed until I have received all of my money back.

Best regards

Stefan Lux

Hallo zusammen,

die 3 Überweisungen wurden jetzt bearbeitet. Vielen Dank dafür. Da ich noch 3.300 auf meinem Spielerkonto habe. Würde ich jetzt die nächsten 3 Überweisungen beantragen.

Der Fall ist für mich jedoch erst abgeschlossen, wenn ich mein komplettes Geld überwiesen bekommen habe.

Mit freundlichen Grüßen

Stefan Lux

Hello everyone,

Thank you for the updates. I understand the situation and appreciate the efforts from BassBet Casino to process the withdrawals. I’ll keep the complaint open until Boston86 has received the full balance.

Dear Boston86, I’m glad the recent transfers have arrived. Please let me know as soon as the next batch is credited so I can continue monitoring everything.

Hello everyone,

Bassbet processed another withdrawal and canceled another. I wasn't given the reason for the cancellation. Unfortunately, my credit card details were stolen, and I had to block my card. Since this was my method for deposits and withdrawals, I have to wait until I get a new card.

Hallo zusammen,

Bassbet hat eine weitere Auszahlung bearbeitet und eine storniert. Den Grund für die Stornierung wurde mir nicht mitgeteilt. Leider wurde meine Kreditkartedaten gestohlen und ich musste meine Karte sperren. Da dies meine Methode für ein und Auszahlungen war, muss ich warte bis ich eine neue Karte habe.

Hello Boston86,

thank you for the update and for explaining the situation.

I’m sorry to hear about the issue with your card. Once you receive your new card and are able to submit new withdrawal requests, please let me know so we can continue monitoring the case.

Dear BassBet Casino,

could you please also clarify why the recent withdrawal was cancelled, so we can better understand the situation?

Thank you both.

Hello everyone,

I have now opened a different bank account and have a new credit card.

I deposited €20 and have now requested a withdrawal of €496. I will request the next two withdrawals within the next two days.

Hallo zusammen,

ich habe mir nun ein anders Bankkonto erstellt und habe eine neue Kreditkarte.

Habe mit dieser 20€ eingezahlt und jetzt wieder eine Auszahlung in Höhe von 496 € beantragt. Werde die nächste 2 Auszahlungen die nächsten 2 Tage beantragen.

Dear Boston86,

We are pleased to confirm that the referred withdrawal request has been successfully completed.

Furthermore, we would like to inform you that our team is looking into your recent requests and we endeavour to complete them as soon as possible.

Thank you for your cooperation and patience.

Kind Regards,

BassBet Casino Team

Hello everyone,

thank you, BassBet Casino, for the update.

Dear Boston86,

thank you as well for the information. Please let me know once the funds arrive in your account, and also keep me updated on the overall status of your balance and remaining withdrawals.

If anything unexpected happens, don’t hesitate to inform me.

Thank you.

Hello everyone,

Two more withdrawals have been processed. There are still three withdrawals pending and I have €500 left in my player account.

Hallo zusammen,

es wurden wieder zwei Auszahlungen bearbeitet. Es sind noch 3 Auszahlungen zur Bearbeitung und 500 € habe ich noch auf meinem Spielerkonto.

Hello everyone,

thank you for the update, Boston86.

It’s good to see that further withdrawals have been processed. Please continue to keep me informed once the remaining withdrawals are completed and also let me know when the final €500 is withdrawn from your account.

If anything unexpected occurs during the process, don’t hesitate to inform me.

Thank you.

Hello everyone,

Further withdrawals have been processed. I only have one outstanding withdrawal of €350.

Hallo zusammen,

es wurden weitere Auszahlungen bearbeitet. Ich habe nur noch 1 offene Auszahlung über 350€ offen.

Hello Boston86,

thank you for the update.

Noted that there is now only one remaining withdrawal of €350 pending.

Please keep me updated once this final withdrawal has been processed and credited to your account.

Dear Boston86,

We would like to inform you that we are looking into your last withdrawal request and will be completed as soon as possible.

Thank you for your cooperation and patience.

Kind Regards,

BassBet Casino Team

Hello everyone,

The €350 is still outstanding.

Hallo zusammen,

die 350€ sind immer noch offen.

Hello everyone,

thank you, BassBet Casino, for the update.

Dear Boston86,

thank you for confirming that the final €350 withdrawal is still pending. I will continue monitoring this until it is fully processed. Once you receive the last payment, please let me know here. If everything is confirmed as completed on your side, I will be able to proceed with closing the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Boston86,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Samuel