BC.Game Casino - Igrač ima problema sa pristupom nalogu i podrškom.

I want to reset my 2FA and I have write the support team for over two week no response and I tweet them on twitter and they’re deleting my tweet.

I mistakenly send money to an old account that I don’t have the 2FA access again.

I actually remove the 2FA so I can stop playing bet and I want to pay a client, then I mistakenly sent it to the wallet ID FOR THE ACCOUNT. I have been beating up over this money, then I open a new account so I can reach out to them; I have chat with different merchant and they were not able to help me at all

Dear Baddaysgoodday,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify how many accounts you created at this casino?
• Are you able to access any of your accounts?
• Do I understand correctly that you didn't want to send funds to this casino at all?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I created a new account so I can reach out to their live support, so that makes it 2 account that I have now (the old and the new one).

yeah i am accessing the new account which they’re threatening to lock me out.

yes I didn’t want to send the coin to the account. I was going to pay a client and it’s not #750 but $750

Thank you for your reply, Baddaysgoodday. I must emphasize that creating multiple accounts is prohibited by the vast majority of online gambling establishments. Could you please clarify if you made any deposits or activated any bonuses after registering the second account?

Yes; I have been playing on the new account because pending the time I am trying to access my old account. And yes they did email about the 2FA and this was my messages to them. "Thank you so much for your response… I literally deleted the bc game 2FA so I can stop accessing the account because I am losing a lot of money and I don’t have a back up QR code or any way or accessing the account". 

Hello,

Can you elaborate on more information? As I can see, you removed the 2fa and then again added the 2fa on 2025-01-27, and our email team asked you to prove the ownership of the account so that they can assist you in removing the 2fa.

Having multiple accounts is against our terms of service. So, I will suggest sticking with one account only.

Best Regards

BC.GAME

Yes please, ask me anything I will do it to prove my ownership of the account and I want to stick with my old account, I’ll take down the new account as soon as I can access the old account sir

i have every details attached to the account

phone number

Including gmail address. If requires a code I will do the verification.

Please help me resolve this; it has been a long time already and I need my money back please.

Hello everyone,

Thank you both for your replies.

Baddaysgoodday, I am afraid that we won't be able to assist you further. You created and actively used more than one casino account and this is against the General T&Cs. Unfortunately, from our perspective, we cannot support this type of activity. If the casino is willing to assist you outside of our platform, consider yourself lucky, as casinos usually close all accounts one player creates and confiscate all associated funds.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.