BC.Game Casino - Nalog igrača je zatvoren bez objašnjenja.

Hello Guru team, I wish I would know this big community before.Glad to know this site,

My name is Anand. I don’t remember exactly when I started playing at this casino, but I think I’ve been playing for 2-3 years. I initially began playing here because I thought it was the best casino in the world. Everything was going smoothly, and I even tried to bring in as many people as possible using their internal referral links. I also really enjoyed their Crash game, but now I’m here complaining about it. One day, I couldn’t log into my account anymore. Confused, I reached out to the support team listed on the homepage, but they didn’t explain why my account was blocked or offer any real help. They only replied once, asking me to send an email. Even in that email thread, they demanded a lot of additional information from me. I did my best to provide everything they asked for and sent the initial email on December 26th. They never replied, so I sent a reminder on January 3rd. Finally, on January 19th, they responded, stating: *‘You have surrendered this account in order to keep other accounts active. I still don’t understand what this even means. My account was secured with Kyc and phone number. Id like to know why my account is not able to login and error message account risk occurs. I’ve waisted so many days to contact this casino just to receive the reason and cooperate with them. But still did not, receive the reason of closing report for my account, And support did not help me properly. They act like i scammed someone and rude to me.

Hereby i disputed 5k usdt from this casino because i invited couple of worth reffered players to this casino and actively played crash game for 2 years. Can i do that? I beleive this is worth. Please refer to the attachments for the detail

I really appreciate for your help and thank god this kind of site exists

Best regards,

Anand

Hello Blessedalways,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you have any real money balance on your casino account?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello,

The user has multiple accounts and has self-requested for a KYC transfer, which was the reason for all other accounts being closed, and only one account with UID 32562240 is allowed to be used.

Best Regards

BC.GAME

I hope this message finds you well.

I registered with this casino in 2023 and completed my verification through the Security menu in the Global Settings. Unfortunately, I am unable to provide a screenshot as my account is currently inactive, preventing me from logging in.

It is my belief that I have been verified since my initial registration, as the casino's security policy stipulates that unverified customers are not permitted to request withdrawals.

While I suspect that I do not have any remaining balance in my account, I have actively promoted this casino domestically and successfully attracted a number of players via my referral links. This situation is the primary reason for my complaint. Additionally, I remain unable to log in to the casino, thus preventing me from playing on the platform, which I find quite frustrating.

Following my request for assistance with this matter on casino.guru, I was contacted promptly. However, despite my attempts to reach out to them—as indicated in my previous post—they did not respond until now. Their recent email and comment response have left me bemused.

Previously, when I reached out to them regarding their email reply (attached), they stated that I had registered with this casino and requested proof of my registration, as I have not created multiple accounts.

I have been seeking clarification on this matter since December 2024, with my last email received on February 27th.

Dear @BC Game,

I kindly request clarification regarding the reason behind the deactivation of my account. Your assertion that I am using a different account is, regrettably, an unacceptable response. I would appreciate it if you could provide evidence to support this claim.

Additionally, I would like to inquire about UID 32562240. How can I verify whether this pertains to me or another user? I am currently unable to see the specific identifiers utilized within your internal system. Please provide further details regarding this matter.

As we all know, my login is facilitated through my phone number, which is linked to my email address, and I have completed the KYC process in the security settings.

Thank you for your attention to this matter. I look forward to your prompt response.

Hello Blessedalways,

We have received clear evidence from the casino that you have created multiple accounts - unfortunately, we are not allowed to share such information.

Please let us know if you are able to login with the account mentioned by the casino.

Regards,

Nick

Hello Nick,

I am still wondering what account they talking about, I am still looking for it. Would you please share me detail?

Because i am still contacting and asking about other account in bc support email, they did not share me, I’d find my account why am i still complaining? I have no other accounts.

Dear Blessedalways,

Unfortunately, we are unable to share any details provided by the casino. You may try to request this information directly from them, but it is entirely at their discretion whether they choose to disclose it.

Given the above reasons and the breach of the casino’s rules, we will now proceed with closing the complaint. Please remember to avoid creating more than one account at any online casino, as it will always lead to the same outcome.

Thank you for your understanding.

Regards,

Nick