BC.Game Casino - Povlačenje igrača je odloženo.

I have tried to withdraw funds from bc game they put a block on my withdrawal I contacted them they said I need to pass both kyc verifications .

i have passed both but the block is still on my account , I contacted via live chat was told two hours wait , four hours later was told two hours again . All these people on live chat say excalty the same thing like its saved to there computer

Dear Gokan121,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Do I understand correctly that your account was verified on May 11?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello,

As I can check, the account is already back to normal after the KYC was done by the user, and the user has already done the withdrawal.

Best Regards

BC.GAME

Dear Gokan121,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru