BDM Bet Casino - Povlačenje igrača je odloženo zbog problema sa IBAN-om.

I am filing a complaint against BDMbet casino due to their refusal to allow me to change my IBAN for withdrawals, despite my MiFinity IBAN being deleted and no longer valid. I have been trying to resolve this issue for over a month without success.

Here are the details:

I made deposits and withdrawals via Skrill, which BDMbet has confirmed is verified.

BDMbet is requesting verification of a MiFinity account (IBAN **0458) that I no longer have access to, as it was a virtual IBAN that has been deleted.

MiFinity does not provide PDF statements with IBANs, only screenshots, which I have submitted multiple times.

BDMbet’s website has a technical issue preventing further document uploads, as shown in my attached screenshots.

Despite my repeated emails explaining the account closure and providing proof, BDMbet responds with generic replies demanding a non-existent bank statement.

Since my transactions were via Skrill, not MiFinity, this verification requirement seems unnecessary and is blocking my ability to withdraw funds.

I request that Casino Guru intervene to:

Compel BDMbet to reset the MiFinity IBAN requirement.

Allow me to withdraw to my verified Skrill account.

Address the technical issue with BDMbet’s upload system.

Supporting Documents:

Screenshots of BDMbet’s website upload error.

Proof of MiFinity account **0458 closure.

Email correspondence with BDMbet support.

I have exhausted all direct communication with BDMbet and seek Casino Guru’s assistance for a fair resolution.

Dear Flowerblue,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BDM Bet Casino.

Please note that the casino has the right to verify all payment methods used previously in relation to the casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made successful withdrawals on the account *0458 from this online casino? Have you made successful deposits using that virtual account to the casino? Could you please describe when that was, approximately?
• Do you have records of the transactions made with the virtual account *0458 associated with your Mifinity account?
• Do you have a record of Mifinity creating the *0458 on your behalf? Have you attempted to get these confirmations from the service?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear Tomas,

Thank you for your response and for assisting me with my complaint against BDM Bet Casino. I’m happy to answer your questions to clarify the situation and help resolve this issue.

*Have you made successful withdrawals on the account 0458 from this online casino?No, I have not made any withdrawals to the MiFinity account (0458). All my withdrawals from BDM Bet were processed via my Skrill account, which BDM Bet has already verified.

Have you made successful deposits using that virtual account to the casino? Could you please describe when that was, approximately?No, I did not make any deposits using the MiFinity virtual account (0458).). All my deposits to BDM Bet were made via Skrill. This is why I find BDM Bet’s insistence on verifying the MiFinity account confusing, as it was never used for transactions with the casino.

*Do you have records of the transactions made with the virtual account 0458 associated with your MiFinity account?Since I did not use the MiFinity account (0458)) for deposits or withdrawals with BDM Bet, there are no transaction records related to the casino. The account was a virtual IBAN created by MiFinity, but it has since been deleted, and no transaction history with BDM Bet exists.

*Do you have a record of MiFinity creating the 0458 on your behalf?I do not have a formal record of MiFinity creating the virtual IBAN (0458),), as it was a temporary virtual account. I have provided BDM Bet with a screenshot from my MiFinity account, which is the only documentation MiFinity offers for such accounts, as they do not provide PDF statements with IBANs. This screenshot was sent multiple times to BDM Bet.

Have you attempted to get these confirmations from the service?Yes, I contacted MiFinity to inquire about additional documentation for the account (0458).). They confirmed that the account is closed and that they only provide screenshots, not PDF statements or formal IBAN creation records. I have shared this information with BDM Bet, along with proof of the account closure, but they continue to demand a non-existent bank statement.

Additional Context:

BDM Bet’s website has a technical issue preventing me from uploading further documents, as shown in the screenshots I provided in my complaint.

My Skrill account, used for all deposits and withdrawals, is fully verified by BDM Bet, making the MiFinity verification requirement unnecessary.

Despite multiple emails explaining the situation, BDM Bet responds with generic replies, ignoring the fact that the MiFinity account is closed and was never used for casino transactions.

I respectfully request that Casino Guru urge BDM Bet to:

Remove the MiFinity IBAN (0458)) verification requirement.

Allow me to withdraw my funds to my verified Skrill account.

Address the technical issue with their document upload system.

Thank you for your assistance in resolving this matter. Please let me know if you need additional information or evidence to move forward.

Best regards,

Flower

it has been 5 days. No reply.

BDMBET just asked me for the exact same document I have already provided.

Thank you very much, Flowerblue, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you Flowerblue for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask BDM Bet Casino for their help in resolving this complaint. We would like to know what the issue is with the withdrawal and what we can do to help the player receive their winnings.

Thank you!

Dear Flowerblue,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you for the update BDM Bet Casino representative. Would it be possible to provide me with evidence of the player using the card to deposit to your casino? You can forward any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

Dear Peter,

We have provided the requested information via email. Kindly review it at your earliest convenience.

Best regards,

BDM Bet Casino

Everything is also done by email. I am not sure what extra to give they keep rejecting everything.

Withdraw is blocked uploading is blocked.

I am stuck with this casino.

They asking for another bank account again.

Dear BDM Bet Casino representative, can you update us on the situation with the player's verification? The card number the support is requesting to be verified doesn't correspond to the number you have provided me in the email. Let us know what the player can do in this situation to continue with the resolution of the issue. Thank you in advance!

The bank statement is virtual there is no bank statement there.

For the card ending 2279 you have the proof of the card what are the requirements from the statement please?

It's all very vague could you please answer here I can't get any answer from support.

Dear Flowerblue,

You may contact Mifinity support directly, and they will be able to provide you with the required document. The document should be in PDF format and must clearly display your account number and full name.

Best regards,

BDM Bet Casino

Dear Flowerblue,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

BDM bet has this I will send it again to bdmbet and to guru.

You should have received it both!

Btw my account is closed now so i want to withdraw to another iban please is it possible?

Dear Flowerblue,

The account is currently suspended. Withdrawals and document uploads are permitted, however deposits and access to the games remain restricted.

We would like to inform you that we have received a PDF document containing transaction history, but it does not display the account holder’s name and the visible account number does not correspond to the required one ending in **0458. In this regard, we kindly ask you to provide a screenshot of your MiFinity account clearly showing that this account number belongs to your virtual IBAN, or alternatively a confirmation directly from MiFinity.

Furthermore, we have not yet received the required statement for the account ending in **6383, which is connected to the card used for deposits in the casino.

Thank you for your understanding, and please let us know if you require any assistance in providing these documents.

Best regards,

BDM Bet Casino

Excuse me??!?? you have all the documents already. You have the document with card ending and why do you need the mifinity account now? It's closed I wanted to close that account. Why you need proof of it I not make any deposit with it?

Casino guru I already provided the documents they are requesting again. Could you please tell me to agree I need to verify my mifinity account even if I not want to use it. I sent what is possible to send.

Hello, Flowerblue!

We would like to inform you that the Mifinity account in question has been used for withdrawals. As outlined in our Terms and Conditions, specifically point 7.4, we reserve the right to request identification documents and to verify both deposit and withdrawal methods. Please note that even if the bank service is closed, the verification process on our platform must continue without interruption.

You may contact Mifinity support directly to obtain the necessary documentation. Should you encounter any issues, we encourage you to share your correspondence with them with us for further assistance.

Additionally, we have previously provided our reasoning for rejecting the transaction history file you submitted from Mifinity in our earlier communication.

Please be reminded that the request for verification and related documents is not new; it was initially made on April 29th.

Regarding bank account number **6383, we require a complete bank statement showing transactions, particularly the deposits made to your casino account, as part of the Source of Funds verification process. The document you provided only confirms that the card used for deposits belongs to this bank account, which is insufficient for our requirements.

If you have any further questions, please do not hesitate to contact us.

Best regards,

BDM Bet Casino

hello this is the only statement mifinity gives you can download the statement directly from mifnity there is no other way I can verify my mifinity account with you?

Can you confirm that you can verify my account with this?

This is my life time statement. PLease confirm this enough???

Dear Flowerblue,

As mentioned, the transaction history uploaded could not be verified as it does not now show your IBAN or name on the document.

If you still have access to your Mifinity account, could you take a screenshot of your eWallets tab, or contact Mifinity support if they can offer this information to you, in case they cannot provide you with an account statement, with your name and IBAN.

Additionally, could you provide us with a screenshot of the original email you received from Mifinity?

We still await bank statement **6383, showing transactions, particularly the deposits made to your casino account, as part of the Source of Funds verification process

Thank you for your understanding. If you have additional questions, please let us know.

Best regards,

BDM Bet Casino

Dear Flowerblue,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I can't make screenshots i can't enter in my account anymore.

Could we first fix this mifinity issue? I not made any deposit with mifinity why do I need to show you my statement?

and you want another statement from another bank?

could you please clarify what we are doing here?

I suggest:

Cancel mifinity payment.

Proof of bank 6383

Proof of card deposit

Peter do you agree with this?

If the player did not use the MiFinity account for deposits, I agree with the suggested documents.

Dear BDM Bet Casino, let us know if this would be a feasible resolution of this verification. Many thanks for considering my request.

Hello Flowerblue,

Thank you for your message. We understand that the verification process may feel inconvenient, but please note that it is a necessary security measure on our platform.

As outlined in our Terms and Conditions, by registering an account with us you agreed that the Company has the right to request identification documents and perform verification procedures at any time, particularly when processing withdrawals. These procedures may include providing proof of identity, proof of address, and verification of the payment methods used.

In your case, while deposits have been made using other methods, your withdrawal request is directed to a bank account that has not previously been used for deposits. For security and compliance reasons, we are obliged to confirm the ownership and legitimacy of this withdrawal method before releasing any funds. This requirement is in place to protect both our players and the Company against risks such as fraud, money laundering, and misuse of payment channels, as further detailed in our Terms and Conditions.

Please be assured that all documents are treated with the highest level of confidentiality and handled securely. Withdrawals can only be finalized once the verification process is successfully completed, and we regret any delay this may cause. However, these measures are essential to maintaining a safe and fair environment for all our players.

We kindly ask for your cooperation in providing the requested documentation so that we can proceed with your withdrawal as soon as possible.

Best regards,

BDM Bet Casino

I deposit with card. I want to withdraw to card it's not allowed.

So ok my bank is closed that I want to withdraw to. So no point in verifying it agree???

I can verify my funds and where it's coming from I just want to be sure what you need.

Do you agree with these 2 bdmbet

Proof of bank 6383

Proof of card deposit

If yes I provided. You just send me some terms and conditions. Not a real answer.

Dear Flowerblue,

To clarify, the required documents are fixed and cannot be changed as they comply with the casino's Terms and Conditions previously provided:

• Bank statement for account ending **6383, showing all transactions, particularly deposits made to your casino account, as part of the Source of Funds verification process.

• Bank statement for account ending **0458 in PDF format. The statement must include your full name and IBAN. The documents currently provided do not show this information, making verification impossible. It appears that eWallet account numbers are included in these statements, which is why we requested a screenshot from your eWallet. This screenshot has not yet been provided. We recommend contacting Mifinity support to obtain the required screenshot if you do not already have it.

You have already provided documentation confirming that the card used for deposits belongs to the bank account ending **6383, so no further confirmation is needed for this.

If Mifinity is unable to provide the necessary documentation to confirm that the transaction history belongs to you, please send us a screenshot of your correspondence with them.

If you have any questions, please do not hesitate to contact us.

Best regards,

BDM Bet Casino

Dear Flowerblue,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

OK I will send it. Only I was reading the forum and complaint about bdmbet. It seems that the verification of an account will never be approved. So can bdmbet guarantee they will quickly verify my account.

Most of the documents are in their possession already.

Hello!

We would like to inform you that no new documents have been sent either via email or through the verification page of the account. The speed of the verification process depends on the cooperation of the player in providing the necessary documents. Please note that this is a standard procedure, and only the payment accounts used in the casino are requested for verification.

The statements from the card used in the casino were never provided, and we acknowledge your difficulties with obtaining the Mifinity statement. However, alternative solutions were offered to help you proceed.

In case you have sent an email to support@bdmbet.com, could you please share a screenshot as confirmation?

Thank you for your understanding. If you have any questions or need any assistance, please let us know. We look forward to resolving the case as quickly as possible, but this can only happen with your cooperation.

Best regards,

BDM Bet Casino

Dear Flowerblue,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sorry I want to be sure that I give the correct document also I want to know if they can do this I was surfing on casino guru.

I only see this casino group asking for more and more documents some cases are 5 months ongoing and in 1 case casino guru is filing a complaint against this casino group. How can I be sure this will not happen to me?

Can bdm bet give assured that after this document it's over

Dear Flowerblue,

Please note that the requested documents were asked for several months ago, and the verification process cannot proceed until they are received. The documents required are standard and can be provided through multiple alternatives, which have already been communicated. The speed of the verification process depends largely on timely cooperation.

As previously mentioned, these documents relate to accounts used in the casino and comply with the standard verification procedures outlined at the bottom of the site.

It is not possible to consider this a final request before the documents are submitted and reviewed by the dedicated verification team. Until then, their authenticity cannot be confirmed, and potential violations of our Terms and Conditions cannot be ruled out.

To resolve this matter, please provide the requested documents as soon as possible. You may refer to the provided alternatives if needed.

Thank you for your understanding.

Best regards,

BDM Bet Casino

Dear BDM Bet Casino representative, the player has informed us that they have not yet submitted the requested documents, as they are seeking confirmation that once these documents are provided, the verification process will be fully completed and their funds will be eligible for withdrawal.

To assist in resolving this matter efficiently, could you please confirm whether the requested documents represent the final set needed to complete the verification process? Additionally, we kindly ask that you specify once again exactly which documents are required at this stage so that we can relay this information clearly to the player.

Your clarification will help ensure that the player understands the remaining requirements and can provide the necessary information without further delay.

Thank you for your cooperation and assistance.

Hello!

Please note that the requested documents were initially asked for in late May, and the verification process has remained pending since then due to the player’s refusal to provide them. The verification requirements are standard and fully in line with our Terms and Conditions, specifically point 7.4, which allows us to request verification of payment methods used on the casino platform. Additionally, as stated in the AML Policy available at the bottom of our website, we may request further documentation related to the Source of Funds or Source of Wealth when necessary.

At this stage, the player has been informed of several acceptable alternatives for submitting the required documents. However, it is not possible to guarantee that this will be the final request until the documents are reviewed by the dedicated Verification Team. Additional documentation may be required if any discrepancies or inconsistencies are identified during the review process.

To provide a clear summary of what has been requested:

• Bank statement ending 0458 - It should clearly display the player’s name, IBAN, and a list of transactions. This bank account was used to withdraw funds from our site.

• Bank statement ending 6383 - This statement should cover a period of three months and show the deposits made to the casino. This is the account that corresponds to card 2279, which was used for deposits on our platform.

We would like to emphasise that the current delay is solely the result of the player’s lack of cooperation. Continued refusal to provide the required documents may ultimately result in a failed KYC verification in accordance with our Terms and Conditions.

Thank you for your understanding.

Best regards,

BDM Bet Casino

" Bank statement ending 0458 - It should clearly display the player’s name, IBAN, and a list of transactions. This bank account was used to withdraw funds from our site."

I can't provide this they already have everything I can provide.

I NEVER USED IT DEPOSIT.

MIFINITY NOT PROVIDES THESE DOCUMENTS

I CAN'T ENTER MY MIFINTY ANYMORE

So if we can skip this I happy to provide you with Bank statement ending 6383.

I will write you something about you accusing me not following KYC procedure.

Dear Flowerblue,

Please note that, in accordance with the rules of our site, which you agreed to upon registration, the casino reserves the right to request any documents necessary for verification purposes. In this case, we are entitled to request the bank statement for account 0458, as this account was used to withdraw funds from our platform. The verification is not limited solely to deposits, as clearly outlined in our Terms and Conditions. Even if the relevant banking service has been closed, the verification process on our side must still be completed.

You may contact Mifinity Support to request the specified document, as it has been confirmed that such documentation can be issued by them. We recommend contacting their support team directly and clearly specifying the document required.

Thank you for your kind understanding. Should you have any further questions or require any assistance, please do not hesitate to let us know.

Best regards,

BDM Bet Casino

Hello!

We would like to inform you that no additional documents have been received either via email or uploaded directly to your verification profile.

Please note that this is a standard verification procedure applied to all payment methods used in the casino for deposits and withdrawals. This process is required in accordance with Clause 7.4 of the Terms and Conditions.

Kindly let us know once you have followed the recommendations provided in our previous response.

Thank you for your understanding..

Best regards,

BDM Bet Casino

Dear Flowerblue,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Peter
Casino.Guru