BetPlays Casino - Povlačenje igrača je odloženo, a podrška ne reaguje.

First i am being told "we aim to withdraw within 24 hours to satisfy our customers. After that it was 5 buisness days. Now 2 weeks have passed and live chat barely responds. If they respond its increasingly more rude. "Vip support" on whatsapp ignores me since 2 days. Same for email. What they are able to do is send me 2-3 Promotional emails DAILY! I am so frustrated with this casino

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Dear niconivram,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Do I understand correctly that the issue you are experiencing is a delayed withdrawal and that you have been waiting approximately two weeks for the payment?
• Have you successfully withdrawn funds from this casino before?
• Could you please confirm whether you have successfully completed the KYC verification process?
• Have you used any casino bonuses, or do you currently have any active bonus?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.