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There was no course my husband has another account to be more honest and I did not do another account as you see me who did this is my husband

Não teve cursa o meu marido tem outra conta ser mais honesto e não fiz outra conta conta como me vês quem fez isso é meu marido

There was no course my husband has another account to be more honest and I did not do another account as you see me who did this is my husband

Não teve cursa o meu marido tem outra conta ser mais honesto e não fiz outra conta conta como me vês quem fez isso é meu marido

Dear Maria,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to ask you few questions to make sure that I fully understand this matter. Did you, or your husband redeem a welcome bonus after creating accounts? 

Meanwhile, I would like to emphasize, that we accept that it is the responsibility of players to make sure that they don't create multiple accounts at the same casino. Not because we think it's the right way to do it, but because it's the industry standard, and we cannot penalize all casinos that don't enforce the 'one account per player' rule the way we consider best. However, we believe and hope that checking for duplicate accounts during account creation will become the industry standard in the future and players will be better protected. Please check our fair gambling codex: https://casino.guru/fair-gambling-codex-for-casinos#duplicate-accounts

Looking forward to hearing from you. 

Best regards,

Petronela

additional information from duplicated complaints filed by the same player:

<p> Good afternoon see the report my account was closed here my husband opens an account his name in that casino and did not communicate me in the meantime I had 220 € there casino send me a message my account has been closed because it is duplicated I do not open an account in another the casino who opened it was my husband just wanted to know where the error is and I didn’t open anything just wanted to open my account back in any house you can open it to family everyone you didn’t solve this problem I’m going to my complaint i want my money to come back </p><p></p>

<p> It was blocked because my husband opened an account I knew I was duplicate I wanted to solve this problem I will get into the question for Deco because he should have blocked his account from my husband not mine is wrong I think they don't want to pay the money owe me mariafsilva1920@hotmail.com </p>

Dear Maria,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Good morning bettilt reopened my account without my authorization.

Bom dia o bettilt reabriu a minha conta sem minha autorização.

Dear Maria,

I thought you wanted your account to be reopened. If I understand it correctly, your husband created his account after yours. Please, help me understanding what the issue is now? I’m sure you are familiar with the fact that majority of the casinos allows only one account per household. I have checked terms and conditions, and this is what I found:

"The player's account must be registered in the player's own name, through the player's personal data and in a correct manner, may only be issued once to the player and may not be duplicated through any other person, household, (postal or IP) address, email address, or any other environment in which computers are shared (such as schools, workplaces, public libraries etc), computer (or other access device) and / or account in relation to the Services. All other accounts that you open with the Gambling Company, or that are beneficial to you in connection with the Services, will be considered a "Duplicate Account". Bettilt has the right to close any duplicate account (but will not be obliged to do so)."

Is the account of your husband still opened? Looking forward to hearing from you.

so i can go back and play it again you have no problem with them blocking me i win question men blocking he should give less money since it was opened

 então eu posso voltar jogar lá nele de novo você tem nenhum problema deles bloquear-me que eu ganho pergunta homens bloquear ele deveria dar menos dinheiro  já que foi aberta 

Dear Maria,

I’m very sorry but I still don’t understand what the issue is. Do you wish your account to be opened or closed?

Dear Maria,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.