BETWINNER Casino - Povlačenje igrača je odloženo i ne reaguje.

I has made withdrawal request for 8085 EGP via Vodafone Cash (Mobile payment) at 16/4/2025 they market it as completed at 17/4/2025 but i didn't receive it so i contact the support they asked me for account statment and video for my vodafone account history i sent the video and it's shows my phone number and full history but they didnt answer and i back to them in new email and there is no respond this happens with me every time i request withdrawal via Vodafone looks they operations are scammers

Hello Teka174,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BETWINNER Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Thank you very much for helping

1- my account is verified since 2023

2- the winnings by real money i never use bonus in this casino

3- last spoke with them 2 days ago and still no respond

Hello Teka174,

As previously mentioned, withdrawals may take up to 14 days to be processed.

Let us know if the money will arrive during the next week. If still not, we will try to intervene.

Looking forward to hearing from you.

Regards,

Nick

They refund the funds to my account and i try to withdrawal it they approved then they let me wait 24 hour and cancel the request and refund it again to my account

11 days trying to withdrawal this funds and till now i cant

Hello Teka174,

Can you please advise if the casino has clarified the reason for rejecting the payments?

Additionally, did you try to use a different withdrawal method? - as not all methods available for deposits are also available to withdraw with.

Please forward the communication between you and the casino related to this case to nikolas.b@casino.guru for further review.

Awaiting your response.

Regards,

Nick

Thanks payment already received

Thanks for help

Dear Teka174,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru