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Withdrawal from September 24th, continuous cancellations in the end, they wanted another method, while they tormented me and it was not clear until they put an amount from my withdrawal, since the last two withdrawals were made from October 14-15th, I have not received my money, while they say 3-5 business days without any reason, we are on the 16th business day, please help me.

Ανάληψη από 24 Σεπτεμβρίου συνεχόμενες ακυρώσεις εν τέλη ήθελαν άλλη μέθοδο ενώ με ταλαιπώρησαν και δν ήταν ξεκάθαρη μέχρι που έβαλαν ένα ποσό από την ανάληψη μου ,εφόσον έγιναν οι δύο τελευταίες αναλήψεις από 14–15 Οκτωβρη δν έχω πάρει τα χρήματα μου ενώ λένε 3-5 εργάσιμες χωρίς κανέναν λόγο είμαστε στην 16 εργάσιμη παρακαλώ για την βοήθεια σας

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Dear Georgegk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Which payment method have you selected for your withdrawal requests? Have you tried choosing several different payment methods?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Yes, in the total amount, they have put some money without asking me for identification and there is a last amount left that looks like an active withdrawal which makes things even worse because there is no longer an excuse for a withdrawal method. I have done it as they asked me. They completed some withdrawals and the last two are incredibly delayed as I wrote to you.

Ναι στο συνόλο του ποσού έχουν βάλει κάποια χρήματα χωρίς να μου έχει ζητηθεί ταυτοποίηση και μένει ένα τελευταίο ποσό που φαίνεται σαν ενεργή ανάληψη που κάνει τα πράγματα ακόμα χειρότερα γτ δν υπάρχει πλέον δικαιολογία για τρόπο ανάληψης την έχω κάνει όπως μου ζήτησαν ολοκλήρωσαν κάποιες αναλήψεις και τις δύο τελευταίες τις καθυστερούν απίστευτα πολύ όπως σας έγραψα

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Georgegk,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika