BitStake Casino - Povlačenje igrača je odloženo, a dobici se konfiskuju.

Bitstake refuses to pay out my winnings and asks me to register an account at some other website just to get my winnings.

I think that sounds very strange.

Also they claim that i have not wagered my deposit 3x but refuses to tell me how much left i have to wager.

My account is fully verified.

I never had such bad casino experience.

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Dear magoman,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you are experiencing with your withdrawal.

From your description, there are two concerning points — the request to register on another website in order to receive your winnings, and the claim that wagering requirements have not been met without providing clear details.

To better understand your situation, could you please clarify the following:

• Did you play with a bonus, or was this purely with real money?
• Do you have access to your betting/game history showing how much you have wagered so far?
• What is the name of the external website they are asking you to register on, and what reason did they provide for this request?
• Have they provided any written explanation (email or chat) regarding why the withdrawal is being withheld?

The request to create an account on a third-party platform can be unusual, so it is important for us to review exactly how this was communicated.

If you have any relevant communication with the casino (emails, chat transcripts, or screenshots), please feel free to upload them here or forward them to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Hi,

No i did not use any bonus funds I won with my real money.

Yes i can access my account and the gaming history.

They sent me an email with a link to crownslots.co

Yes they tell me they have issues with their payment system.

I have now forwarded two seperate emails to petronela.k@casino.guru.

Let me know if there is anything else you need.

Thank you

Hi magoman,

Thank you for your reply and for forwarding the emails — I appreciate your cooperation.

I understand your concerns, especially regarding the request to register on another website in order to receive your winnings, as this is not a standard practice.

Before we proceed further, could you please confirm whether you have already registered on the other casino (crownslots.co) as they suggested? If yes, please let me know what happened afterward and whether any balance was transferred or any additional conditions were applied.

Thank you in advance for your reply.

I have received my withdrawal thank you casino.guru for all help

Dear magoman,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (link here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Petronela

Casino.Guru