Blaze Spins Casino - Igrač se suočava sa kašnjenjem KYC verifikacije.

Hello, I submitted my kyc documents on Sunday noon and I am still waiting for the approval of the site. The chat tells me that they are deposited that there is a delay and that it usually takes 3 days maximum obviously it is not respected. I'm making a complaint now because it's been more than 5 days and I saw that several players had this problem too.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you’re experiencing.

Please understand that KYC (Know Your Customer) verification is an important and mandatory process designed to ensure the security of both players and the casino. Since online casinos cannot verify identities in person, this is the only way to confirm that the account and funds belong to the rightful owner. Licensed and reputable casinos treat this step with great care, and although it can sometimes take a few working days to complete, it is carried out to protect you and prevent any misuse of your account.

To better understand your situation and move the process forward, could you please provide the following details:

1. Which documents have you already submitted to the casino, and when exactly did you send the most recent one?
2. Were you able to submit all required documents promptly and in the correct format?
3. Has the casino requested any additional documents recently, and if so, which ones?
4. Are there any documents in your account that are currently pending verification?

I truly hope we will be able to help you resolve this matter as quickly as possible. Thank you in advance for your reply and cooperation.

Best regards,

Veronika

Hello, I'm used to kyc I play on many casinos at the same time. I sent the right documents as I usually do. Anyway they still haven't looked at my documents because they are still waiting for verification after now more than 10 days. I relaunched 4 times the support which told me that they relaunched the verification service except that still nothing no news no progress.

Thank you for your response. Please forward me all the communication between you and the casino customer support regarding the verification of your account at veronika.f@casino.guru. Kindly include the documents that have not yet been verified as well. Thank you for your cooperation.

Good morning,

All documents have been sent to your email.

Thanks

Hi Guru Team and FiLouYe,

We would like to provide a clarification regarding this case.

The player’s account was successfully verified a few days ago as part of the KYC procedure required for all players. Once the verification process was completed, the player’s winnings were paid out immediately, without any additional requests or delays.

At this stage, all verification requirements have been fulfilled and the payout has been processed accordingly. From our side, the matter is now fully resolved.

Best regards,

Blaze Spins Team

Dear Blaze Spins Casino Representative,

Thank you for reaching out to us and providing us with more information regarding the progress of the player's case.

Dear FiLouYe,

Please let me know when you have received your winnings so that I can close the complaint accordingly. Thank you for your cooperation.

Hello, I received all my winnings after the kyc verification. Thanks to them.

Dear FiLouYe,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika

Casino.Guru