Blaze Spins Casino - Kazino je zatvorio igračev račun.

Hello

Unfortunately SCAM COMPANY Blaze Spins robbed me, blocked me my account and not answer for any emails.

I had on blaze spins account 220.46 pounds.

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Dear piotrkitaedinburgh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

I played on live casino.

Account was fully verified.

No any bonus for wagering.

This money was for withdraw.

Hi Piotr and Casino Guru Team,

Let us jump in and describe the situation as clearly as we can.

We have been in regular contact with Piotr over the past several days, trying to process his withdrawal. Unfortunately, despite multiple successful attempts on our side, every transaction was rejected by the payment processor with a "generic bank decline" message. This type of decline means that the player’s card issuer refused the transaction, and it must be clarified directly with the bank or card provider.

During this process, we were in constant communication with our PSP partners, testing and retrying the payout several times in good faith. As Piotr has seen himself, each attempt failed for the same reason.

To show goodwill and support, we even credited back the full amount that was lost during the waiting period, despite the situation being outside of our control.

We would like to emphasize two important points:

First, Piotr has made multiple deposits and withdrawals with Blaze Spins over the past months, which demonstrates that we are a legitimate and functioning casino. We believe that if our casino were not legitimate, Piotr simply would not have continued playing with us for such an extended period.

Second, payment rejections like this occasionally happen in the industry, and they depend entirely on the issuing bank or payment provider. Other players withdrawals were processed without any issues during the same period, which confirms that the problem is isolated to this particular card.

As always, we are ready to assist further - Piotr can either provide a new payment card for another attempt, or we can process the withdrawal instantly via crypto if preferred.

We remain fully transparent and committed to resolving this matter as soon as possible.

Kind regards,

Matthew

Blaze Spins Team

I did withdraw now again with new payment card so now must be good or or you're just lying.

Hi Piotr and Casino Guru Team,

Quick update from our side - Piotr has recently requested his withdrawal using a new credit card, and this time the transaction was processed successfully without any issues.

We’re pleased that the situation has been resolved after several earlier attempts that were declined by the bank. The funds have now been sent, and the case is fully settled from our side.

We appreciate Piotr’s patience throughout the process and thank the Casino Guru team for facilitating the communication.

Matthew

Blaze Spins Team

Hello

Yes now i received money.

Yes i have multiple deposits but not withdraw becouse a lot times you not send me my money like now and a lot times I lost my winnings! This is very bad from your side and look like scam for players for lost winnings.

Dear Blaze Spins Casino,

thank you for your interaction and cooperation in this case. We value your input and clarification provided.

Dear piotrkitaedinburgh,

Thank you for your messages. I would like to emphasize that payment provider issues can occasionally arise even in the most reputable online casinos. I believe your complaint was handled professionally by the casino, and hopefully no further delays will occur again.

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Katarina

Casino.Guru