Zdravo,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je zbog problema koji imate. Dozvolite mi da vam postavim nekoliko pitanja kako bismo razjasnili vašu situaciju.
Da li ste dobili bilo kakva uputstva u vezi sa vašom igrom od eksterne reklamne kompanije, kao što je predložio kazino?
Možete li, molim vas, navesti koje ste igre igrali pored Live Evolution Blackjack-a?
Da li ste akumulirali dobitke sa ili bez bonusa? Ako ste igrali sa bonusom, pošaljite mi snimak ekrana ili link do njega.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Unapred vam hvala na odgovoru.
Srdačan pozdrav
Veronika
Važno obaveštenje:
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Ako vam se nešto čini sumnjivim, kontaktirajte nas direktno. Čuvajte se.
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Have you received any instructions regarding your gameplay from the external advertising company, as suggested by the casino?
Could you please specify which games you played besides Live Evolution Blackjack?
Did you accumulate your winnings with or without a bonus? If you played with a bonus, please send me a screenshot or a link to it.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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If anything seems suspicious, please contact us directly. Stay safe.
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