BlueChip Casino - Igrački nalog je zatvoren.

Hello Casino guru,,

My account was blocked for unreason...I already verified my account....But again they ask kyc and I submitted my documents once again.. after two days they blocked my account

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear shaikkhayum,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments can complete the verification procedures. None of the serious and licensed casinos takes KYC lightly, and it might take a few working days to complete this thorough process.

• Could you please let me know which documents you have already provided and when exactly you sent the last one?
• Were you able to submit all required documents promptly and in the correct format?
• Are there any documents in your account that are currently pending verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Petra

Hello,,

I provided my aadhar I'd ,, selfie and bank statement on 26th November,,

Yes,,I submitted all documents in correct format,,

No,,,There is no pending documents...I sent all documents which was casino asked me

Thank you for your reply and for providing the previous details, shaikkhayum.

To clarify your issue:

• Has the casino requested any additional documents recently, and if so, which ones?
• What was the balance in your account when the casino decided to block it?
• What specific reason was given for the blocking of your account?
• What types of games did you play?

Thank you again for your cooperation.

Hello Casino guru,

*I)Yes they recently requested to resubmit Ekyc documents

1)Any Govt Identity card(Aadhar)

2)selfie

3)Bank statement

->I have submitted all my documents after after submitting it they take 2days time to reviewed and then they blocked my account.

*II) only 4000/- rupees is in my account at the time of blocking.

*III)No, they didn't gave any specific reason for blocking my account,,they just said multiple accounts rule..but I don't have multiple accounts.

*IV)I mostly play Slots and Live casino.

Thankyou

Plz solve my issue as soon as possible.

Thank you for your reply and for providing the previous details, shaikkhayum.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Have you received any communication from the casino explaining the KYC request?
• Can you provide us with your gaming history, please?
• Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello Casino guru,

* No there is no chance to create an account at this casino.

*No I didn't receive any communication from casino explaining KYC as they directly blocked without any info for me.

*yeah sure I will provide you as I play majorly

Wild tiger in slots and Auto roulette in live casino.

*i will submit mails and screenshots

Thank you for your reply and for providing the previous details, shaikkhayum.

Could you please confirm whether any of the documents you submitted may have failed verification?

Additionally, is there any chance that your account has previously been flagged for suspicious activity?

Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

1) yeah I confirm that I have submitted all my documents on the verification page of bluechip site after submitting they showed ur verification is under review after few hours it shows that ur verification is successfully completed.

2)No there is no chance I play accordingly by obeying the rules and regulations of Casino games of bluechip

3)yeah I will provide screenshots of communication chat with the bluechip agent

Thankyou for your response Casino guru

Plz resolve my issue as soon as possible.

Dear shaikkhayum

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver (Jana, jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear shaikkhayum,

I am so sorry to hear your account got blocked. I will contact the casino and try to resolve the issue as soon as possible. Now I would like to invite a BlueChip Casino representative to join this conversation and participate in resolving this complaint.

Dear BlueChip Casino,

could you please state why the player's account got blocked? Could you please provide us with the evidence? You can put the statement here and paste the evidence here or send it to my email address jana.k@casino.guru. Thank you in advance for providing the information. Kind regards, Jana

Dear all,

Thank you for contacting us regarding your case.

After a standard compliance review, your account was restricted in accordance with Rule 10.1 of our Terms & Conditions, which governs anti-fraud and fair play requirements. Under this rule, the Company applies restrictions when account activity does not fully meet the established security and compliance criteria.

10.1 The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. The Company considers the following actions as fraudulent including, but not limited to:

• participating in any type of collusion with other players;
• development and use of strategies aimed at unfaithful bonus abuse;
• fraudulent actions against other online casinos or payment providers;
• provision of counterfeit documents;
• use of stolen cards;
• creating more than one account in order to get advantage from the Company’s promotions;
• provision of incorrect registration data;

These measures are applied as part of our regulatory and security obligations and are not based on individual outcomes such as wins or losses.

We understand this may be disappointing, and we appreciate your understanding that such decisions are made to protect both players and the integrity of the platform.

Best regards,

BlueChip Customer Care Manager

I didn't violate any rule of bluechip casino 10.1

I didn't participate in any type of collision with other players...

I just deposited my amount after along period without playing...then u immediately ask Ekyc while I withdraw my amount...even though I submitted all my documents...u didn't approved my withdrawal....more than that u blocked my account immediately within 24hours...

I just want my withdrawal amount back...

As I have strictly obeyed all ur rules... that's why I am requesting to please send me my amount.

Thankyou hope u will understand my problem and resolve it as soon as possible.

Dear BlueChip Casino representative,

could you please send the supporting evidence to jana.k@casino.guru?

Dear Jana,

Thank you very much for your cooperation.

The required evidence has already been provided to your email address.

We look forward to your response.

Best regards,

BlueChip Customer Care Manager

Dear shaikkhayum,

following a thorough internal review, it was determined that third-party personal data was used to register and operate the account. Specifically, your father’s identity details were used for gameplay and verification purposes. Based on these findings, the restriction was applied lawfully and in full compliance with the casino’s Terms & Conditions as well as applicable regulatory obligations.

For the reasons outlined above, we will now proceed with rejecting this complaint. Thank you for your understanding. I am genuinely sorry that we were unable to assist you more effectively in this particular situation, as our goal is always to help players resolve their issues whenever possible.

Please note that you are welcome to contact us again should you encounter any problems with this or any other casino in the future. Whether you have a question, a concern, or a new issue that requires review, our team remains ready to assist you.

Kind regards, Jana