Bruce Bet Casino - Povlačenje igrača je odloženo.

hello

I would like to provide an uptadeon my complaint.

my 700 withdrawal via neteller is still pending after almost one month

brucebet keeps telling me that there is a high verification workload and asks me to wait.They also state that document verification usually takes up to 48 hours but this period has long passed.

they have confirmed that my documents are under review and even assured me that i will receive my payment but they continue to provide no specific timeframe for completing the verification or processing my withdrawal.

i kindly ask for your assistance in resolving this mateter as soon as possible

thank you

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear mystis,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Which documents have you already submitted, and when did you send the most recent one?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina